Four Levels of Behavior: 1. Anxiety 2. Defensive
3. A Person Who Acts Out
4. Reduction of Tension
Employee Attitude and Anxiety Management Strategy - ANSWER Be
encouraging and make a sincere, nonjudgmental effort to reduce worry.
Employee Attitude and Defensive Strategy: ANSWER directive: try to exert
authority and start establishing boundaries
Employee Behavior and Attitude: ANSWER non-violent physical crisis
intervention for acting out persons
Employee Attitudes for Reducing Tension: ANSWER healing relationship
reduction in energy and recovery of rationality
We may influence whether the behavior de-intensifies or escalates by providing
an integrated experience.
Personal space, or nonverbal-proxemics, is the area around your body that is
thought of as an extension of who you are. Depending on culture, height,
gender, age, status, attractiveness, and familiarity, 1 1/2 to 3 feet is the normal
range.
Kinesics, or body language, is the answer to nonverbal communication that is
conveyed through posture and movement. Factors include eye contact, facial
expressions that convey a powerful message, gestures, our posture, and our
hands.
Three justifications for adopting the CPI supporting stance: ANSWER safety,
less intimidating communication, and respect
, ANSWER verbal communication, paraverbal communication, and nonverbal
communication are the three parts of the communication pyramid.
Paraverbal communication: what is it? The way we respond to what we say
The three elements of paraverbal communication are tone, loudness, and
cadence.
complete voice control
What is the continuum of verbal escalation? Respond to the kite
1. Inquiry 2. Refusal
3. Discharge 4. Threatening
5. Reduction of Tension
ANSWER information-seeking: What is questioning?
What is a questioning intervention? ANSWER: Provide a logical ANSWER;
divert
What does refuse mean? The non-compliance of the answer
What is a refusal intervention? ANSWER: Provide options and set limitations.
Release is defined as a high-energy eruption.
release intervention - ANSWER Allow it to occur and separate the
circumstances.
What is intimidation? Respond to threats that are either vocal or nonverbal.
ANSWER to intimidation: take it seriously and obtain assistance.
What is tension reduction? ANSWER: Regaining rationality and reducing
energy
What is an ANSWER therapeutic rapport intervention for reducing tension?
3. A Person Who Acts Out
4. Reduction of Tension
Employee Attitude and Anxiety Management Strategy - ANSWER Be
encouraging and make a sincere, nonjudgmental effort to reduce worry.
Employee Attitude and Defensive Strategy: ANSWER directive: try to exert
authority and start establishing boundaries
Employee Behavior and Attitude: ANSWER non-violent physical crisis
intervention for acting out persons
Employee Attitudes for Reducing Tension: ANSWER healing relationship
reduction in energy and recovery of rationality
We may influence whether the behavior de-intensifies or escalates by providing
an integrated experience.
Personal space, or nonverbal-proxemics, is the area around your body that is
thought of as an extension of who you are. Depending on culture, height,
gender, age, status, attractiveness, and familiarity, 1 1/2 to 3 feet is the normal
range.
Kinesics, or body language, is the answer to nonverbal communication that is
conveyed through posture and movement. Factors include eye contact, facial
expressions that convey a powerful message, gestures, our posture, and our
hands.
Three justifications for adopting the CPI supporting stance: ANSWER safety,
less intimidating communication, and respect
, ANSWER verbal communication, paraverbal communication, and nonverbal
communication are the three parts of the communication pyramid.
Paraverbal communication: what is it? The way we respond to what we say
The three elements of paraverbal communication are tone, loudness, and
cadence.
complete voice control
What is the continuum of verbal escalation? Respond to the kite
1. Inquiry 2. Refusal
3. Discharge 4. Threatening
5. Reduction of Tension
ANSWER information-seeking: What is questioning?
What is a questioning intervention? ANSWER: Provide a logical ANSWER;
divert
What does refuse mean? The non-compliance of the answer
What is a refusal intervention? ANSWER: Provide options and set limitations.
Release is defined as a high-energy eruption.
release intervention - ANSWER Allow it to occur and separate the
circumstances.
What is intimidation? Respond to threats that are either vocal or nonverbal.
ANSWER to intimidation: take it seriously and obtain assistance.
What is tension reduction? ANSWER: Regaining rationality and reducing
energy
What is an ANSWER therapeutic rapport intervention for reducing tension?
