PRE-ASSESSMENT: HEALTHCARE
OPERATIONS MANAGEMENT (PKKC)
Answered Correctly Fall 2025/2026.
starting recognition programs
The support staff at urgent care sees no career advancement within the facility. The facility knows it
must identify other ways to increase job satisfaction or there will be a high turnover rate. what
action can increase job satisfaction?
developing a corrective action plan
A hospitals governing board of trustees has ask a hospital administrator to find a solution to
numerous compliance issues that have affected the hospitals performance. Which initial action
should the hospital take to address these compliance issues?
by rounding with the staff
The former chief administrator of a health and wellness center is reassigned after the staff lost trust
due to lack of visibility. How can the new chief correct this problem?
empowering nurses to use holding areas for patients being admitted
A hospital ER has had frequent turnover in nursing positions, which has caused increase wait times.
The hospital must use new strategies to reduce employee turnover and decrease wait times. What
leadership strategy should be used?
engaging front line employees feedback or current practices, providing mandatory training to help
employees implement the protocols
A large healthcare system is currently implementing an initiative to reduce catheter-associated
infections for its inpatients—not only for patient safety, but also as a strategy to ensure the
organization is not penalized in its reimbursements. Which 2 practices will assist in the
implementation of this initiative?
engaging with all stakeholders
A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer
Assessment of Healthcare Providers and Systems program and has discussed best practices that
should be implemented based on a recent leadership seminar the team attended on the subject.
Which strategy should be used to ensure successful implementation of the program?
win-win
A well-established medical chain has discovered that infighting is taking place between its high-level
leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the
in-fighting. Which conflict resolution method should the CEO use to resolve this issue?
Flattened
, A large healthcare organization is struggling and has decided it wishes to be a more innovative
company. It decides to reorganize its structure to support this initiative. Which type of organizational
structure will enhance creativity among its workers and managers?
Conduct HIPAA training and testing for competency
The chief financial officer (CFO) of a hospital has received a HIPAA audit that has identified
deficiencies in the medical/surgical nursing unit.
Which strategy should the CFO and nursing director use to ensure that the department is compliant
with HIPAA?
Receiving a finder's fee for Medicare referrals
A low-performing physician's office has struggled with new patient enrollment and is trying to
increase its revenue. The physician is concerned about non-compliance with the Stark Law. Which
action is of concern?
The Hospital Consumer Assessment of Healthcare Providers and Systems survey
A large metropolitan hospital has implemented strategic measures including improvement of overall
patient experience and survey scores. Leadership is seeking a measurement of the overall initiative.
What will measure success or failure?
Internal validity of the provided data
A hospital has recently implemented a continuous process improvement to decrease the length of
stay for patients in the hospital. The plan will monitor the actual length of stay in comparison to the
expected length of stay. What must the hospital use to monitor this process?
Opportunities for care improvement, Alignment with mission, vision, and values
A community hospital board, consisting of physicians and leadership, reviews performance data for
clinical measures. Objectives from the strategic plan are often selected by focusing on under-
performing clinical outcome areas, with a specific focus on quality patient care. Which two
components, in addition to patients' needs, should be considered?
Aspects of individual character, competence, training, experience, and judgment
The board of a healthcare organization has had mixed success when filling board member vacancies.
The board is responsible for ensuring that competent board members are appointed and
maintained.Which criterion should be established for selecting new board members?
Auditing medical charts
A small medical center has been placed in a Medicaid Corporate Integrity Agreement for the next
two years.
Which action will the administration need to undertake to be compliant?
Mentoring
The charge nurse of an intensive care unit has identified communication issues within the
department. The nurse asks her supervisor for help with resolving the communication issues.
Which strategy should the nurse's supervisor use to support the nurse's development?
Attending a continuing education seminar
OPERATIONS MANAGEMENT (PKKC)
Answered Correctly Fall 2025/2026.
starting recognition programs
The support staff at urgent care sees no career advancement within the facility. The facility knows it
must identify other ways to increase job satisfaction or there will be a high turnover rate. what
action can increase job satisfaction?
developing a corrective action plan
A hospitals governing board of trustees has ask a hospital administrator to find a solution to
numerous compliance issues that have affected the hospitals performance. Which initial action
should the hospital take to address these compliance issues?
by rounding with the staff
The former chief administrator of a health and wellness center is reassigned after the staff lost trust
due to lack of visibility. How can the new chief correct this problem?
empowering nurses to use holding areas for patients being admitted
A hospital ER has had frequent turnover in nursing positions, which has caused increase wait times.
The hospital must use new strategies to reduce employee turnover and decrease wait times. What
leadership strategy should be used?
engaging front line employees feedback or current practices, providing mandatory training to help
employees implement the protocols
A large healthcare system is currently implementing an initiative to reduce catheter-associated
infections for its inpatients—not only for patient safety, but also as a strategy to ensure the
organization is not penalized in its reimbursements. Which 2 practices will assist in the
implementation of this initiative?
engaging with all stakeholders
A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer
Assessment of Healthcare Providers and Systems program and has discussed best practices that
should be implemented based on a recent leadership seminar the team attended on the subject.
Which strategy should be used to ensure successful implementation of the program?
win-win
A well-established medical chain has discovered that infighting is taking place between its high-level
leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the
in-fighting. Which conflict resolution method should the CEO use to resolve this issue?
Flattened
, A large healthcare organization is struggling and has decided it wishes to be a more innovative
company. It decides to reorganize its structure to support this initiative. Which type of organizational
structure will enhance creativity among its workers and managers?
Conduct HIPAA training and testing for competency
The chief financial officer (CFO) of a hospital has received a HIPAA audit that has identified
deficiencies in the medical/surgical nursing unit.
Which strategy should the CFO and nursing director use to ensure that the department is compliant
with HIPAA?
Receiving a finder's fee for Medicare referrals
A low-performing physician's office has struggled with new patient enrollment and is trying to
increase its revenue. The physician is concerned about non-compliance with the Stark Law. Which
action is of concern?
The Hospital Consumer Assessment of Healthcare Providers and Systems survey
A large metropolitan hospital has implemented strategic measures including improvement of overall
patient experience and survey scores. Leadership is seeking a measurement of the overall initiative.
What will measure success or failure?
Internal validity of the provided data
A hospital has recently implemented a continuous process improvement to decrease the length of
stay for patients in the hospital. The plan will monitor the actual length of stay in comparison to the
expected length of stay. What must the hospital use to monitor this process?
Opportunities for care improvement, Alignment with mission, vision, and values
A community hospital board, consisting of physicians and leadership, reviews performance data for
clinical measures. Objectives from the strategic plan are often selected by focusing on under-
performing clinical outcome areas, with a specific focus on quality patient care. Which two
components, in addition to patients' needs, should be considered?
Aspects of individual character, competence, training, experience, and judgment
The board of a healthcare organization has had mixed success when filling board member vacancies.
The board is responsible for ensuring that competent board members are appointed and
maintained.Which criterion should be established for selecting new board members?
Auditing medical charts
A small medical center has been placed in a Medicaid Corporate Integrity Agreement for the next
two years.
Which action will the administration need to undertake to be compliant?
Mentoring
The charge nurse of an intensive care unit has identified communication issues within the
department. The nurse asks her supervisor for help with resolving the communication issues.
Which strategy should the nurse's supervisor use to support the nurse's development?
Attending a continuing education seminar
