K
VIV SECURITY FINAL EXAM STUDY
C
GUIDE ASSESSMENTS & QUIZZES
LO
WITH CORRECT SOLUTIONS A+
GRADED
YC
D
U
ST
, When returning bad faulty equipment discard the original packaging before shipping
False
Which mobile app can be used to measure the signal strength of Wi-Fi networks
Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to using the
K
equipment
True
C
Can the panel duress code be changed
Yes, you can show the customer how to change it, however, you are NOT allowed to do it for
LO
them
What kind of wire is required to power the Smart Hub
18/2
YC
If home damage occur, what steps should you take:
-Prevent further damage shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
D
What is the NOC notice of cancellation
U
The written document that must be submitted in order for the customer to be let out of their
contract
ST
When using a poe/plc device how do you add the camera to the panel
In the camera menu, select Add Camera, select Ethernet, select camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before the heat
came from the vets. What is this indicate?
Gas Furnace
Where can you find policy and procedure on the financing application part of the install?
VIV SECURITY FINAL EXAM STUDY
C
GUIDE ASSESSMENTS & QUIZZES
LO
WITH CORRECT SOLUTIONS A+
GRADED
YC
D
U
ST
, When returning bad faulty equipment discard the original packaging before shipping
False
Which mobile app can be used to measure the signal strength of Wi-Fi networks
Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to using the
K
equipment
True
C
Can the panel duress code be changed
Yes, you can show the customer how to change it, however, you are NOT allowed to do it for
LO
them
What kind of wire is required to power the Smart Hub
18/2
YC
If home damage occur, what steps should you take:
-Prevent further damage shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
D
What is the NOC notice of cancellation
U
The written document that must be submitted in order for the customer to be let out of their
contract
ST
When using a poe/plc device how do you add the camera to the panel
In the camera menu, select Add Camera, select Ethernet, select camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before the heat
came from the vets. What is this indicate?
Gas Furnace
Where can you find policy and procedure on the financing application part of the install?
