F&I Certification Exam with 217 Questions
and answers 2025/26 guaranteed success
100% pass
Shift + F3 in ERA-IGNITE Start Deal screen will list last _________ deals... - Correct Answers 200
Where do you edit what displays in the place of Closer 1 and Closer 2 fields in Employee screen? -
Correct Answers Business Unit Preferences -> Custom Tab
Where do you change the "closer" title in the Employee Screen? - Correct Answers Business Unit
Preferences
On a lease, which is added to gross cap cost? - Correct Answers Price
How do you turn on VDR mode? - Correct Answers Primary viewer enters VS at the command line. The
2nd viewer then enters VL to see a list and then enters VT to toggle to other users' deal. (Virtual Send;
Virtual List; Virtual Toggle)
Can you copy a form from one F&I area to another? - Correct Answers Yes
Within Credit Application, how can you transmit an app? - Correct Answers Click "Transmit" icon; CAP
Functions; Transmit App
Where in IGNITE can you set up default cash deal titling bank? - Correct Answers F&I Specs -> cash
deal titling maintenance
Dealership enters CAH on a deal and error "level life age cap exceeded" shows up. What could they
change? - Correct Answers Customer age, life caps, or reduce term on deal.
,How can a user create a new F&I Menu presentation? - Correct Answers Functions -> Save As -> New
Proposal; Customize Template; File -> Create New Menu Proposal
What is the correct way to add in dP Products? - Correct Answers File -> Add Record; Functions ->
Import/Export -> Import
Where can you add new package items to be used by all options in menus? - Correct Answers
Preferences -> Package Items -> Add Package Items
How do you access rate sheets for your vendor? - Correct Answers Ranking -> Rate Sheets; Display ->
Bank Rate Sheet subscriptions; FIN Functions -> Display Rates/Residuals -> Rate Sheets
What does Desking allow that F&I does not? - Correct Answers Print Proposals, view Multiple
Scenarios, Roll Inventory, see special pricing
Where can pricing programs be defined? - Correct Answers Business Unit Preferences
In addition to pulling credit reports, credit bureau inquiry also offers: - Correct Answers Red Flag,
OFAC, Adverse Action Letters, Credit Score Disclosure Exception Notifications
How do you maintain printers and printer usage for F&I Forms? - Correct Answers System Admin ->
Maintain Printer Specification + Maintain Printer Usage
How do you calculate Net Cap Cost? - Correct Answers Gross Capitalized Cost - cap cost reduction
Where can someone adjust the type of total profit that is displayed on the Retail/Lease Worksheet? -
Correct Answers System Tools -> SPECS -> Business Unit Preferences -> Profit
How can you move a package up? - Correct Answers All of the above.
, Where do you change default mileage programs? - Correct Answers Tools -> User Preferences -> Deal
Tab
Where do you find the Vehicle schedule inquiry? - Correct Answers Display -> Vehicle Schedule Inquiry
How do you copy a proposal to another store? - Correct Answers -Access F&I Menu designer + select a
proposal
-File Menu -> Save To -> Displays list of client branches with F/M launched. Simply select branch to copy
to
Where is CM Integration to the SFI/Desking Application set up? - Correct Answers User Preferences:
Tools -> User Preferences
Where can you default dealer fees for retail banks? - Correct Answers Retail Bank Defaults
Where can you default F&I Menu increment rate? - Correct Answers F&I Menu Presenter OR Unit
Preferences
Where are Special Pricing Programs used in Desking set up + maintained? - Correct Answers Pricing
Tab of Business Unit Preferences within F&I Specs
In SFI Desking, how can vehicle info be modified? - Correct Answers -Details icon next to stock no.
-Edit info from deal worksheet
-File -> Search -> Vehicle
Deal Activity tracking mneumonics? - Correct Answers F&I Specs -> Maintenance -> Deal Activity
What is the adjusted residual value? - Correct Answers Projected value of the vehicle at the end of the
lease term.
Can TAC add deal selects upon customer request?
and answers 2025/26 guaranteed success
100% pass
Shift + F3 in ERA-IGNITE Start Deal screen will list last _________ deals... - Correct Answers 200
Where do you edit what displays in the place of Closer 1 and Closer 2 fields in Employee screen? -
Correct Answers Business Unit Preferences -> Custom Tab
Where do you change the "closer" title in the Employee Screen? - Correct Answers Business Unit
Preferences
On a lease, which is added to gross cap cost? - Correct Answers Price
How do you turn on VDR mode? - Correct Answers Primary viewer enters VS at the command line. The
2nd viewer then enters VL to see a list and then enters VT to toggle to other users' deal. (Virtual Send;
Virtual List; Virtual Toggle)
Can you copy a form from one F&I area to another? - Correct Answers Yes
Within Credit Application, how can you transmit an app? - Correct Answers Click "Transmit" icon; CAP
Functions; Transmit App
Where in IGNITE can you set up default cash deal titling bank? - Correct Answers F&I Specs -> cash
deal titling maintenance
Dealership enters CAH on a deal and error "level life age cap exceeded" shows up. What could they
change? - Correct Answers Customer age, life caps, or reduce term on deal.
,How can a user create a new F&I Menu presentation? - Correct Answers Functions -> Save As -> New
Proposal; Customize Template; File -> Create New Menu Proposal
What is the correct way to add in dP Products? - Correct Answers File -> Add Record; Functions ->
Import/Export -> Import
Where can you add new package items to be used by all options in menus? - Correct Answers
Preferences -> Package Items -> Add Package Items
How do you access rate sheets for your vendor? - Correct Answers Ranking -> Rate Sheets; Display ->
Bank Rate Sheet subscriptions; FIN Functions -> Display Rates/Residuals -> Rate Sheets
What does Desking allow that F&I does not? - Correct Answers Print Proposals, view Multiple
Scenarios, Roll Inventory, see special pricing
Where can pricing programs be defined? - Correct Answers Business Unit Preferences
In addition to pulling credit reports, credit bureau inquiry also offers: - Correct Answers Red Flag,
OFAC, Adverse Action Letters, Credit Score Disclosure Exception Notifications
How do you maintain printers and printer usage for F&I Forms? - Correct Answers System Admin ->
Maintain Printer Specification + Maintain Printer Usage
How do you calculate Net Cap Cost? - Correct Answers Gross Capitalized Cost - cap cost reduction
Where can someone adjust the type of total profit that is displayed on the Retail/Lease Worksheet? -
Correct Answers System Tools -> SPECS -> Business Unit Preferences -> Profit
How can you move a package up? - Correct Answers All of the above.
, Where do you change default mileage programs? - Correct Answers Tools -> User Preferences -> Deal
Tab
Where do you find the Vehicle schedule inquiry? - Correct Answers Display -> Vehicle Schedule Inquiry
How do you copy a proposal to another store? - Correct Answers -Access F&I Menu designer + select a
proposal
-File Menu -> Save To -> Displays list of client branches with F/M launched. Simply select branch to copy
to
Where is CM Integration to the SFI/Desking Application set up? - Correct Answers User Preferences:
Tools -> User Preferences
Where can you default dealer fees for retail banks? - Correct Answers Retail Bank Defaults
Where can you default F&I Menu increment rate? - Correct Answers F&I Menu Presenter OR Unit
Preferences
Where are Special Pricing Programs used in Desking set up + maintained? - Correct Answers Pricing
Tab of Business Unit Preferences within F&I Specs
In SFI Desking, how can vehicle info be modified? - Correct Answers -Details icon next to stock no.
-Edit info from deal worksheet
-File -> Search -> Vehicle
Deal Activity tracking mneumonics? - Correct Answers F&I Specs -> Maintenance -> Deal Activity
What is the adjusted residual value? - Correct Answers Projected value of the vehicle at the end of the
lease term.
Can TAC add deal selects upon customer request?
