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encourage customers to _____ - ✔✔participate, co-create
Mobile Strategy parts: - ✔✔1. design
2. usability
3. traffic funnels
4. mobile content
5. mobile advertising
6. local opportunities
7. social
designing a mobile friendly site: - ✔✔- use responsive technology that makes web
design mobile
- simple design and navigation
- all content short and to the point (relevance)
- design forms for mobile use
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, - use geolocation technology
- easy to find and use contact information
- fast loading is essential
designing for successful user experience: - ✔✔- be sure content is the priamry focus
- long pages requiring scrolling are not friendly
- use menus that make it easy to move around
- layer content (main points on first page, details on secondary pages)
- be sure you are using relevant technology
- GPS, Click to call
- prepopulate forms
put the CTA on the first page
Above all, for Mobile Cx ______ - ✔✔Kiss -> simple really is better and dominant
considerations (fast loading and customer security)
effective mobile content - ✔✔- know what the audience is looking for/needs
- map the customer journey (know what device used at each stage)
- develop content for each micro-moment
- track the performance of content
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