Qualtrics Certification Exam Questions
with Complete Answers
When building out multiple ticket tasks, you should build logic that is _____. -
Answer-mutually exclusive
Which ticket workflows have settings that allow automatic actions to be executed?
(Select all that apply.) - Answer-- Updating ticket status
- Assigning a ticket
The Qualtrics implementation team is configuring ticket data fields across multiple
workstreams and is receiving continued errors attributed to formatting. Which tool
would help the team avoid formatting errors that affect ticketing? - Answer-Ticket
Templates
Which of the following are best practices to avoid tickets from triggering and alerting
end users while testing? (Select all that apply.) - Answer-- Add unmeetable logic to
the ticket triggering conditions.
- Make yourself as the default ticket owner
The most common way to restrict access to dashboards... - Answer-is by using user
attributes associated with individual users and their account.
advanced dashboard functions - Answer-Action planning
Response weighting
Custom Metrics
Text iQ
SSO
action planning - Answer-a way for dashboard users to create and track actions
based on initiatives identified by a company to reach its goals
Sketching out the dashboard design for pages, filters, and widgets before configuring
the dashboard in the Qualtrics platform is referred to as _____. - Answer-wireframing
The most common way to restrict access to dashboards is by using _____. -
Answer-user attributes
When assembling a dashboard, what is used to ensure there is no overlap between
each of the groups? - Answer-roles
Which advanced dashboard feature protects customers' access and control of the
Qualtrics platform while providing flexible user management? - Answer-SSO
Which step in dashboard configuration comes first? - Answer-Uploading the user list
,When are dashboard permissions configured? - Answer-After the widgets and filters
are configured
Which methods assist in adding users to a role? (Select all that apply.) - Answer--
individual assignments
- automatic role enrollment
When creating a role, it is important to give it a _____ name. - Answer-unique
Terry, a member of the CX implementation team, is configuring the data restrictions
for a Qualtrics customer based on user attributes. The client requires a role to view
multiple levels of data, but users in the role should not be able to access any of the
upper roles. Which tool will Terry use to accomplish this? - Answer-Role-Based
filters
The CX implementation team is configuring response weighting on a CX Dashboard,
and the weights have been saved. Next, the weights will need to be applied to the
appropriate _____. - Answer-widgets
predict IQ - Answer-A tool to help customers act on churn prediction data early to
improve customer experience and prevent attrition. By using Predict iQ, you can
define customer risk thresholds and automatically identify at-risk customers.
Two widgets leveraged in Predict iQ - Answer-- prediction drivers
- prediction metrics
Which are Qualtrics tools used in data analysis? (Select all that apply.) - Answer--
Text IQ
- Stats IQ
The Stats iQ interface enables customers to do which tasks? (Select all that apply.) -
Answer-- clean data
- create charts
- explore hidden relationships
A client is using Text iQ to determine qualitative relationships and has multiple
surveys that they wish to take action on, which will require adding topics created in
one survey to another. Which ways of adding topics will ensure that they are
consistent across all lines? (Select all that apply.) - Answer-- importing topics
- modifying queries
With Predict iQ, which tasks are necessary to complete before the Predict iQ
analysis can be run? (Select all that apply.) - Answer-- adding other o-data
- adding the churn variable
- amassing at least 500 responses
Which are examples of active Creative types used to customize the display of an
intercept? (Select all that apply.) - Answer-- Slider
- Info bar
- PopOver
, In addition to being done manually, which is another way to deactivate an intercept?
- Answer-setting the deactivation through a quota
For which reasons would you utilize Embedded Data on an Action Set? (Select all
that apply.) - Answer-- to capture operational data
- to track which Creative the visitor saw
- to capture contextual data
Which types of integrations are used for Website/App Feedback? (Select all that
apply.) - Answer-- Session replay
- Web analytics
In which intercept options setting will the intercept appear once the logic conditions
have been met and the visitor has moved their cursor outside of the viewing area of
the browser? - Answer-"On Exit Intent"
When using an intercept, what is the best way for a client to determine when to
deploy a request for feedback? - Answer-By referencing operational metrics to
understand time spent on the site
Which tasks are enabled by API calls? (Select all that apply.) - Answer-- distributing
to mailing lists
- pulling survey responses
- managing users and user groups
When setting up an API user, which action would cause the API calls to break? -
Answer-changing the API token
Why is it necessary to stack API calls? - Answer-There is not one single API call that
can execute an entire workflow.
Which step comes first in the process of using Survey Flow Web Services to
automate an API request? - Answer-Add a new Web Service element in the Survey
Flow.
When using API calls to pass data for a customer into their Customer Experience
program, which task is the responsibility of the Technology Consultant? - Answer-
Consulting with the customer's IT team to ensure they are using API calls that best fit
their end goal
Which of the following is an element that should be included on the launch checklist?
(Select all that apply.) - Answer-- signoff on design documents
- outline of the number and type of launches
Which statement describes a comprehensive testing strategy? - Answer-Scoring in a
survey should be tested not only in the survey, but also in the dashboard.
Which of the following elements are included in the handover documents? (Select all
that apply.) - Answer-- experience design documents
with Complete Answers
When building out multiple ticket tasks, you should build logic that is _____. -
Answer-mutually exclusive
Which ticket workflows have settings that allow automatic actions to be executed?
(Select all that apply.) - Answer-- Updating ticket status
- Assigning a ticket
The Qualtrics implementation team is configuring ticket data fields across multiple
workstreams and is receiving continued errors attributed to formatting. Which tool
would help the team avoid formatting errors that affect ticketing? - Answer-Ticket
Templates
Which of the following are best practices to avoid tickets from triggering and alerting
end users while testing? (Select all that apply.) - Answer-- Add unmeetable logic to
the ticket triggering conditions.
- Make yourself as the default ticket owner
The most common way to restrict access to dashboards... - Answer-is by using user
attributes associated with individual users and their account.
advanced dashboard functions - Answer-Action planning
Response weighting
Custom Metrics
Text iQ
SSO
action planning - Answer-a way for dashboard users to create and track actions
based on initiatives identified by a company to reach its goals
Sketching out the dashboard design for pages, filters, and widgets before configuring
the dashboard in the Qualtrics platform is referred to as _____. - Answer-wireframing
The most common way to restrict access to dashboards is by using _____. -
Answer-user attributes
When assembling a dashboard, what is used to ensure there is no overlap between
each of the groups? - Answer-roles
Which advanced dashboard feature protects customers' access and control of the
Qualtrics platform while providing flexible user management? - Answer-SSO
Which step in dashboard configuration comes first? - Answer-Uploading the user list
,When are dashboard permissions configured? - Answer-After the widgets and filters
are configured
Which methods assist in adding users to a role? (Select all that apply.) - Answer--
individual assignments
- automatic role enrollment
When creating a role, it is important to give it a _____ name. - Answer-unique
Terry, a member of the CX implementation team, is configuring the data restrictions
for a Qualtrics customer based on user attributes. The client requires a role to view
multiple levels of data, but users in the role should not be able to access any of the
upper roles. Which tool will Terry use to accomplish this? - Answer-Role-Based
filters
The CX implementation team is configuring response weighting on a CX Dashboard,
and the weights have been saved. Next, the weights will need to be applied to the
appropriate _____. - Answer-widgets
predict IQ - Answer-A tool to help customers act on churn prediction data early to
improve customer experience and prevent attrition. By using Predict iQ, you can
define customer risk thresholds and automatically identify at-risk customers.
Two widgets leveraged in Predict iQ - Answer-- prediction drivers
- prediction metrics
Which are Qualtrics tools used in data analysis? (Select all that apply.) - Answer--
Text IQ
- Stats IQ
The Stats iQ interface enables customers to do which tasks? (Select all that apply.) -
Answer-- clean data
- create charts
- explore hidden relationships
A client is using Text iQ to determine qualitative relationships and has multiple
surveys that they wish to take action on, which will require adding topics created in
one survey to another. Which ways of adding topics will ensure that they are
consistent across all lines? (Select all that apply.) - Answer-- importing topics
- modifying queries
With Predict iQ, which tasks are necessary to complete before the Predict iQ
analysis can be run? (Select all that apply.) - Answer-- adding other o-data
- adding the churn variable
- amassing at least 500 responses
Which are examples of active Creative types used to customize the display of an
intercept? (Select all that apply.) - Answer-- Slider
- Info bar
- PopOver
, In addition to being done manually, which is another way to deactivate an intercept?
- Answer-setting the deactivation through a quota
For which reasons would you utilize Embedded Data on an Action Set? (Select all
that apply.) - Answer-- to capture operational data
- to track which Creative the visitor saw
- to capture contextual data
Which types of integrations are used for Website/App Feedback? (Select all that
apply.) - Answer-- Session replay
- Web analytics
In which intercept options setting will the intercept appear once the logic conditions
have been met and the visitor has moved their cursor outside of the viewing area of
the browser? - Answer-"On Exit Intent"
When using an intercept, what is the best way for a client to determine when to
deploy a request for feedback? - Answer-By referencing operational metrics to
understand time spent on the site
Which tasks are enabled by API calls? (Select all that apply.) - Answer-- distributing
to mailing lists
- pulling survey responses
- managing users and user groups
When setting up an API user, which action would cause the API calls to break? -
Answer-changing the API token
Why is it necessary to stack API calls? - Answer-There is not one single API call that
can execute an entire workflow.
Which step comes first in the process of using Survey Flow Web Services to
automate an API request? - Answer-Add a new Web Service element in the Survey
Flow.
When using API calls to pass data for a customer into their Customer Experience
program, which task is the responsibility of the Technology Consultant? - Answer-
Consulting with the customer's IT team to ensure they are using API calls that best fit
their end goal
Which of the following is an element that should be included on the launch checklist?
(Select all that apply.) - Answer-- signoff on design documents
- outline of the number and type of launches
Which statement describes a comprehensive testing strategy? - Answer-Scoring in a
survey should be tested not only in the survey, but also in the dashboard.
Which of the following elements are included in the handover documents? (Select all
that apply.) - Answer-- experience design documents
