NAHQ CPHQ PRACTICE TEST QUESTIONS WITH CORRECT ANSWERS 2025

NAHQ CPHQ PRACTICE TEST QUESTIONS
WITH CORRECT ANSWERS 2025
TheHgoverningHbodyHisHresponsibleHforHsettingHpolicy,HfinancialHandHstrategicHdirection,HqualityHofHcare,Han
dHsettingHgoalsHandHobjectives

A.HTrue

B.HFalseH-HCORRECTHANSWERH-True



TheHgoverningHbodyHisHresponsibleHforHimplementingHstrategiesHandHcollectingHmeasurementsHofHqualityH
indicators.

A.HTrue

B.HFalseH-HCORRECTHANSWERH-False



AccordingHtoHTJCH(2012),HhowHmanyHseriousHmedicalHerrorsHinvolvedHmiscommunicationHbetweenHcaregi
versHwhenHpatientsHareHtransferredHorHhanded-off?H

a.H67%

b.H25%

c.H32%

d.H80%H-HCORRECTHANSWERH-d.H80%



ObservationHandHdocumentationHofHinterpersonalHandHcommunicationHskillsHisHanHexampleHofHanHFPPE.

A.HTrue

B.HFalseH-HCORRECTHANSWERH-True



AnHexampleHofHcriteriaHthatHmightHbeHtrackedHforHOPPEHisHmorbidityHandHmortalityHdata

A.HTrue

B.HFalseH-HCORRECTHANSWERH-True



ExamplesHofHdataHforHphysicianHprofilesHincludeHdataHrepresentingHmajorHserviceHlines,HpatientHsafetyHissu
es,HandHoutpatientHinformation

A.HTrue

,B.HFalseH-HCORRECTHANSWERH-True



AHCQOHhasHtheHresponsibilityHforHeducationHandHimplementationHofHaHqualityHimprovementHprocess.HToHa
ffectHculturalHchange,HtheHCQOHmust:

a.HReceiveHquarterlyHreports

b.HBeHaHvisibleHparticipantHinHtheHprocess

c.HBelieveHtheHcostsHareHjustifiedHbyHtheHbenefits

d.HLimitHtrainingHtoHmanagersHandHsupervisorsH-HCORRECTHANSWERH-
b.HBeHaHvisibleHparticipantHinHtheHprocess



WhenHaHhealthcareHorgHisHcontractingHwithHanHoutsideHproviderHforHservices,HtheHsubcontractorHmust:

a.HMeetHallHregulatoryHrequirements

b.HProvideHaHrepresentativeHtoHtheHQualityHCouncil

c.HHaveHanHactiveHriskHmanagementHprogram

d.HHaveHaHcompetitivelyHpricedHserviceH-HCORRECTHANSWERH-a.HMeetHallHregulatoryHrequirements



AHhealthcareHqualityHprofessionalHisHdevelopingHaHpolicyHregardingHaccessHtoHphysicianHqualityHfiles.HInHad
ditionHtoHtheHdateHandHnameHofHtheHpersonHrequestingHtheHinformation,HwhichHofHtheHfollowingHshouldHb
eHincludedHinHtheHpolicy?

a.HPurposeHofHtheHrequest

b.HPermissionHfromHtheHapplicableHphysician

c.HApprovalHfromHtheHdepartmentHchair

d.HApprovalHfromHlegalHcounselH-HCORRECTHANSWERH-a.HPurposeHofHtheHrequest



PhysicianHprofilesHshouldHbeHreviewedHatHtheHtimeHofHreappointmentHto:

a.HReviewHtheHnumberHofHcomplaints

b.HAssessHpractitionerHcompetency

c.HCompareHtheHpractitionerHtoHtheirHpeers

d.HFacilitateHreappointmentHapprovalH-HCORRECTHANSWERH-b.HAssessHpractitionerHcompetency

, WhichHofHtheHfollowingHisHtheHfirstHstepHinHtheHstrategicHplanningHprocess?

a.HSettingHgoalsHandHobjectives

b.HDefiningHorganizationalHstructure

c.HEstablishingHandHcontrollingHaHbudget

d.HDeterminingHproductivityHindicatorsH-HCORRECTHANSWERH-a.HSettingHgoalsHandHobjectives



IfHsomeoneHinHyourHorganizationHisHresistingHandHnotHwillingHtoHmakeHtheHchange,HwhatHisHtheHbestHstrate
gyHtoHtake?

a.HSetHgoals,HmeasureHperformance,HprovideHcoachingHandHfeedback,HrewardHandHrecognizeHpositiveHeffo
rts

b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations

c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-

a.HSetHgoals,HmeasureHperformance,HprovideHcoachingHandHfeedback,HrewardHandHrecognizeHpositiveHeffo
rts



IfHsomeoneHinHyourHorganizationHisHresistingHandHnotHableHtoHperformHchange,HwhatHisHtheHbestHstrategyHt
oHtake?

a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques

b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations

c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-

a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques



IfHsomeoneHinHyourHorganizationHisHresistingHchangeHandHlackHknowledgeHaboutHwhatHisHrequired,HwhatHis
HtheHbestHstrategyHtoHtake?



a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques

b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations

c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-