SFDC Admin 201
What does Salesforce authenticate be-
fore allowing a user to log in through the
user interface? (select 2)
a. User's login hours a, b
b. User's IP address
c. User's email address
d. Users machine address
True or False
Organization-wide defaults set the de-
True
fault level of access to records they do
not own.
Organization-wide defaults are set to pri-
vate. Kathy is assigned the US Sales
Director role, Jennifer is assigned the
EMEA Sales Director role, and Phil to
the US Sales Rep role. Which of the
following statements are true regarding
Kathy's access to opportunities? (select
2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir
(Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep a, c
a. Kathy can VIEW and EDIT her own
opportunity
b. Kathy can VIEW and EDIT Jennifer's
opportunity
c. Kathy can VIEW and EDIT Phil's op-
portunity
d. Kathy can VIEW but cannot EDIT
Phil's opportunity
e. Kathy can VIEW but not EDIT Jen-
nifer's opportunity
How would you allow collaborative ac-
cess to the accounts, contacts, con-
, SFDC Admin 201
tracts, opportunities, and cases of a US
Sales Rep, an APAC Sales Rep, and an
EMEA Sales Rep? (select 1)
a. By creating three account sharing
rules to share the records between the
three Sales Reps b
b. By creating a public group for the three
Sales Reps, and one account sharing
rule to share the public group's records
with itself.
c. By changing the organization-wide de-
faults for Accounts to Public Read/Write.
The organization-wide default is set to
private. Phil Smith, the owner of the ABC
Labs account is a US Sales Rep report-
ing to the US Sales Director. The users in
the US Sales Rep role can edit ALL op-
portunities associated with the accounts
they own. Tim, an EMEA Sales Rep,
owns an opportunity associated with the
ABC Labs Account. Identify the correct
role access. (select 2) c, e
a. Phil can VIEW but cannot EDIT Tim's
ABC Labs opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC
Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's
account
Which settings cannot be modified for
individual users?
(select 2)
b, d
a. Locale
b. User interface
, SFDC Admin 201
c. Language
d. Search setting
e. Currency
A US sales rep is reporting that new
opportunities she creates do not default
to the US Dollar currency, and she has to
change them manually. What could Rob
do to resolve this? (select 1)
a. Change the corporate currency in the
c
company profile
b. Enable advanced currency manage-
ment
c. Change the personal currency on the
user's record
d. Change the record currency for oppor-
tunities
Who has the permission to edit a Chatter
profile? (select 1)
a. An Administrator b
b. An individual user
c. A user's manager
d. Profiles are not editable
Settings determined what users can see
in the user interface. Which of the fol-
lowing settings can be modified by an
Administrator? (select all that apply)
a. Apps
b. Customize App
c. Tabs a, c, e, g, i
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
h. Create Leads
i. Fields
, SFDC Admin 201
Which profile component would you use
to make a field required? (select 1)
a. Lookup field d
b. Formula field
c. Related list
d. Page layout
Which statements are true about busi-
ness process? (select all that apply)
a. A business process will be available
to users only when it is associated with
one or more record types and the record
types are added to the users profile
b. Each record type is associated with
a, d
one or more business process
c. For opportunity objects, record types
are created before business processes
d. Record types implement business
processes through page layouts
e. Record types help track sales lifecy-
cles across divisions, groups, or mar-
kets.
True or False
Can tasks and events be customized? True
Which of the following statements are
true about importing data using the Im-
port Wizard? (select 2)
a. You can import account, contacts,
leads, solutions, and custom objects us-
a, d
ing the Import Wizard
b. You can work with both records of data
and metadata
c. Standard users can import up to
50,000 account or contact records at a
time
What does Salesforce authenticate be-
fore allowing a user to log in through the
user interface? (select 2)
a. User's login hours a, b
b. User's IP address
c. User's email address
d. Users machine address
True or False
Organization-wide defaults set the de-
True
fault level of access to records they do
not own.
Organization-wide defaults are set to pri-
vate. Kathy is assigned the US Sales
Director role, Jennifer is assigned the
EMEA Sales Director role, and Phil to
the US Sales Rep role. Which of the
following statements are true regarding
Kathy's access to opportunities? (select
2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir
(Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep a, c
a. Kathy can VIEW and EDIT her own
opportunity
b. Kathy can VIEW and EDIT Jennifer's
opportunity
c. Kathy can VIEW and EDIT Phil's op-
portunity
d. Kathy can VIEW but cannot EDIT
Phil's opportunity
e. Kathy can VIEW but not EDIT Jen-
nifer's opportunity
How would you allow collaborative ac-
cess to the accounts, contacts, con-
, SFDC Admin 201
tracts, opportunities, and cases of a US
Sales Rep, an APAC Sales Rep, and an
EMEA Sales Rep? (select 1)
a. By creating three account sharing
rules to share the records between the
three Sales Reps b
b. By creating a public group for the three
Sales Reps, and one account sharing
rule to share the public group's records
with itself.
c. By changing the organization-wide de-
faults for Accounts to Public Read/Write.
The organization-wide default is set to
private. Phil Smith, the owner of the ABC
Labs account is a US Sales Rep report-
ing to the US Sales Director. The users in
the US Sales Rep role can edit ALL op-
portunities associated with the accounts
they own. Tim, an EMEA Sales Rep,
owns an opportunity associated with the
ABC Labs Account. Identify the correct
role access. (select 2) c, e
a. Phil can VIEW but cannot EDIT Tim's
ABC Labs opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC
Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's
account
Which settings cannot be modified for
individual users?
(select 2)
b, d
a. Locale
b. User interface
, SFDC Admin 201
c. Language
d. Search setting
e. Currency
A US sales rep is reporting that new
opportunities she creates do not default
to the US Dollar currency, and she has to
change them manually. What could Rob
do to resolve this? (select 1)
a. Change the corporate currency in the
c
company profile
b. Enable advanced currency manage-
ment
c. Change the personal currency on the
user's record
d. Change the record currency for oppor-
tunities
Who has the permission to edit a Chatter
profile? (select 1)
a. An Administrator b
b. An individual user
c. A user's manager
d. Profiles are not editable
Settings determined what users can see
in the user interface. Which of the fol-
lowing settings can be modified by an
Administrator? (select all that apply)
a. Apps
b. Customize App
c. Tabs a, c, e, g, i
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
h. Create Leads
i. Fields
, SFDC Admin 201
Which profile component would you use
to make a field required? (select 1)
a. Lookup field d
b. Formula field
c. Related list
d. Page layout
Which statements are true about busi-
ness process? (select all that apply)
a. A business process will be available
to users only when it is associated with
one or more record types and the record
types are added to the users profile
b. Each record type is associated with
a, d
one or more business process
c. For opportunity objects, record types
are created before business processes
d. Record types implement business
processes through page layouts
e. Record types help track sales lifecy-
cles across divisions, groups, or mar-
kets.
True or False
Can tasks and events be customized? True
Which of the following statements are
true about importing data using the Im-
port Wizard? (select 2)
a. You can import account, contacts,
leads, solutions, and custom objects us-
a, d
ing the Import Wizard
b. You can work with both records of data
and metadata
c. Standard users can import up to
50,000 account or contact records at a
time
