CALMHSA Peer Support Certification
Questions with Answers-Latest
2024/2025
What does active listening require? - ANSWER Listening attentively,
understanding, responding, retaining.
Why is active listening important? - ANSWER It keeps both listener and
speaker engaged.
What are some active listening techniques? - ANSWER Paying attention, using
visual cues, avoiding interruptions.
What is active listening? - ANSWER Making the speaker feel heard and validated.
What is the difference between active listening and critical listening? - ANSWER Active
listening is not evaluating the message, but making the speaker feel heard.
What is the goal of active listening? - ANSWER To truly understand others, including
their facts, feelings, and values.
What is the benefit of active listening at the organizational level? - ANSWER Building
a workplace culture of truth and courage.
What is the active listening challenge? - ANSWER Growing your active listening skillset.
,What is the book recommended to improve communication? - ANSWER Better
Conversations Every Day.
What are coaching moments? - ANSWER Opportunities for coaching conversations.
What is the importance of having active listening techniques? - ANSWER To be
an attentive listener.
What is the role of active listening in building trust? - ANSWER To connect more deeply
with others.
What is the goal of coaching conversations? - ANSWER To help direct reports.
What is the focus of active listening? - ANSWER Understanding the speaker's facts,
feelings, and values.
What is the benefit of active listening? - ANSWER Improved communication.
What is the goal of the book Better Conversations Every Day? - ANSWER To help readers
communicate better and be more satisfied.
What are the benefits of active listening? - ANSWER Establish trust, foster psychological
safety, build relationships, and improve coaching skills.
What are the 6 techniques of active listening? - ANSWER Pay attention, withhold
judgment, reflect, clarify, summarize, and share.
,What is the first technique of active listening? - ANSWER Pay attention by setting a
comfortable tone, allowing wait time, and being respectful.
What is the second technique of active listening? - ANSWER Withhold judgment
and avoid interrupting or formulating a response before the speaker is finished.
What is active listening? - ANSWER Listening with an open mind
What should a good listener do when they have strong views? - ANSWER
Suspend judgment and avoid interruptions
What is reflecting in active listening? - ANSWER Paraphrasing key points to show
understanding
What is an example of reflecting? - ANSWER Paraphrasing information and emotions
What is the purpose of clarifying in active listening? - ANSWER To ask questions about
ambiguous or unclear issues
What type of questions are important active listening tools? - ANSWER Open-ended,
clarifying, and probing questions
What are open-ended, clarifying, and probing questions? - ANSWER Tools for
active listening that encourage self-reflection.
What is the emphasis when engaging in active listening? - ANSWER Asking, rather
than telling.
, What is the purpose of summarizing? - ANSWER To confirm understanding and
clarify mutual responsibilities.
How can you summarize key themes? - ANSWER Briefly restate core points raised by
the coachee.
What is the benefit of restating key themes? - ANSWER To increase accountability.
What is active listening? - ANSWER Understanding and being understood as a listener.
What is the purpose of sharing your own ideas or experiences? - ANSWER To
introduce new perspectives and ideas.
What is the next step after gaining a clear understanding of the situation? -
ANSWER Problem-solving.
What should a coach do during problem-solving? - ANSWER Query, guide, and offer,
but not dictate a solution.
What is the goal of active listening? - ANSWER To set a comfortable tone for
the coachee to think and speak.
What should you do before responding to a coachee? - ANSWER Allow 'wait time'.
What should you avoid when practicing active listening? - ANSWER Judgment,
interruptions, and arguing.
Questions with Answers-Latest
2024/2025
What does active listening require? - ANSWER Listening attentively,
understanding, responding, retaining.
Why is active listening important? - ANSWER It keeps both listener and
speaker engaged.
What are some active listening techniques? - ANSWER Paying attention, using
visual cues, avoiding interruptions.
What is active listening? - ANSWER Making the speaker feel heard and validated.
What is the difference between active listening and critical listening? - ANSWER Active
listening is not evaluating the message, but making the speaker feel heard.
What is the goal of active listening? - ANSWER To truly understand others, including
their facts, feelings, and values.
What is the benefit of active listening at the organizational level? - ANSWER Building
a workplace culture of truth and courage.
What is the active listening challenge? - ANSWER Growing your active listening skillset.
,What is the book recommended to improve communication? - ANSWER Better
Conversations Every Day.
What are coaching moments? - ANSWER Opportunities for coaching conversations.
What is the importance of having active listening techniques? - ANSWER To be
an attentive listener.
What is the role of active listening in building trust? - ANSWER To connect more deeply
with others.
What is the goal of coaching conversations? - ANSWER To help direct reports.
What is the focus of active listening? - ANSWER Understanding the speaker's facts,
feelings, and values.
What is the benefit of active listening? - ANSWER Improved communication.
What is the goal of the book Better Conversations Every Day? - ANSWER To help readers
communicate better and be more satisfied.
What are the benefits of active listening? - ANSWER Establish trust, foster psychological
safety, build relationships, and improve coaching skills.
What are the 6 techniques of active listening? - ANSWER Pay attention, withhold
judgment, reflect, clarify, summarize, and share.
,What is the first technique of active listening? - ANSWER Pay attention by setting a
comfortable tone, allowing wait time, and being respectful.
What is the second technique of active listening? - ANSWER Withhold judgment
and avoid interrupting or formulating a response before the speaker is finished.
What is active listening? - ANSWER Listening with an open mind
What should a good listener do when they have strong views? - ANSWER
Suspend judgment and avoid interruptions
What is reflecting in active listening? - ANSWER Paraphrasing key points to show
understanding
What is an example of reflecting? - ANSWER Paraphrasing information and emotions
What is the purpose of clarifying in active listening? - ANSWER To ask questions about
ambiguous or unclear issues
What type of questions are important active listening tools? - ANSWER Open-ended,
clarifying, and probing questions
What are open-ended, clarifying, and probing questions? - ANSWER Tools for
active listening that encourage self-reflection.
What is the emphasis when engaging in active listening? - ANSWER Asking, rather
than telling.
, What is the purpose of summarizing? - ANSWER To confirm understanding and
clarify mutual responsibilities.
How can you summarize key themes? - ANSWER Briefly restate core points raised by
the coachee.
What is the benefit of restating key themes? - ANSWER To increase accountability.
What is active listening? - ANSWER Understanding and being understood as a listener.
What is the purpose of sharing your own ideas or experiences? - ANSWER To
introduce new perspectives and ideas.
What is the next step after gaining a clear understanding of the situation? -
ANSWER Problem-solving.
What should a coach do during problem-solving? - ANSWER Query, guide, and offer,
but not dictate a solution.
What is the goal of active listening? - ANSWER To set a comfortable tone for
the coachee to think and speak.
What should you do before responding to a coachee? - ANSWER Allow 'wait time'.
What should you avoid when practicing active listening? - ANSWER Judgment,
interruptions, and arguing.
