HPRS-3309 Final Exam Questions with Verified Answers Latest Version 2025 Already Passed
To improve health in their community, healthcare managers and their healthcare organizations (HCOs)
often improve ________? - Answers Social environment
Healthcare services
Individual behavior
A stakeholder analysis can help managers better understand - Answers What is expected of their HCO.
The external environment affecting healthcare organizations includes ________. - Answers Competitors
Governments
Economic forces
Compare to the average of all jobs, the number of jobs in medical and health services management is
expected to grow ______ between 2019 ad 2029. - Answers more than average
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes three broad
goals: improving the patient's experience of care, improving the health of populations, and _______. -
Answers reducing per capita cost of healthcare
True or false: As defined by the World Health Organization, health is the absence of disease or infirmity.
- Answers False
For which reason are hospitals developing continuums of care? - Answers To adapt to new payment
methods for care.
In order to have the range of services needed to fully care for a person or population, an HCO may -
Answers provide a continuum of care
The health outcomes of a group of individuals, including the distribution of outcomes within the group,
is known as - Answers population health
True or false: An HCO must be concerned about stakeholders because stakeholders have an interest in
what the HCO does. - Answers True
According to Robert Katz, managers use three basic types of skills to perform work with things, peoples,
and ideas. Which of the following is not one of the three skills identified by Katz?
Conceptual skill
Technical skill
, Informational skill
Human skill
Conceptual skill - Answers Informational skill
The study of individual and group dynamics within an organizational setting is known as - Answers
organizational behavior
Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following approaches in
management? - Answers Human relationship approach
Which of the following is not a fundamental principle of bureaucracy? - Answers Control is based on
personal relationships rather than authority.
A set of interrelated parts that function as a whole to achieve a common purpose is known as - Answers
A system
Determining how high or low within an organization's line of authority certain decisions can be made
refers to which of the following administrative theory principles? - Answers centralization
The process of getting things done through and with people by directing and motivating efforts toward
common objectives is known as. - Answers management
Which theory contends that there is no best way to design the structure of an organization, as
discovered by management pioneer Joan Woodward and others? - Answers Contingency theory
What does the institutional theory argue? - Answers An organization may feel compelled to comply with
obligations of the external environment even though compliance may make the organization less
efficient.
According to open systems theory, which of the following strongly influences an organization and must
be understood and interacted with to sustain the organization? - Answers external environment
The Hersey and Blanchard model of leadership calls for leaders to - Answers change approaches to
leadership based on an employee's readiness to work
True or False: Managers should use the same leadership style with physicians that they use with other
people. - Answers False
Which of the following statements is not an assumption of Theory X for leadership? - Answers People
are motivated intrinsically.
According to situational theory, effective leadership depends on which of the following? - Answers
Characteristics of the situation
Characteristics of the leader
To improve health in their community, healthcare managers and their healthcare organizations (HCOs)
often improve ________? - Answers Social environment
Healthcare services
Individual behavior
A stakeholder analysis can help managers better understand - Answers What is expected of their HCO.
The external environment affecting healthcare organizations includes ________. - Answers Competitors
Governments
Economic forces
Compare to the average of all jobs, the number of jobs in medical and health services management is
expected to grow ______ between 2019 ad 2029. - Answers more than average
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes three broad
goals: improving the patient's experience of care, improving the health of populations, and _______. -
Answers reducing per capita cost of healthcare
True or false: As defined by the World Health Organization, health is the absence of disease or infirmity.
- Answers False
For which reason are hospitals developing continuums of care? - Answers To adapt to new payment
methods for care.
In order to have the range of services needed to fully care for a person or population, an HCO may -
Answers provide a continuum of care
The health outcomes of a group of individuals, including the distribution of outcomes within the group,
is known as - Answers population health
True or false: An HCO must be concerned about stakeholders because stakeholders have an interest in
what the HCO does. - Answers True
According to Robert Katz, managers use three basic types of skills to perform work with things, peoples,
and ideas. Which of the following is not one of the three skills identified by Katz?
Conceptual skill
Technical skill
, Informational skill
Human skill
Conceptual skill - Answers Informational skill
The study of individual and group dynamics within an organizational setting is known as - Answers
organizational behavior
Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following approaches in
management? - Answers Human relationship approach
Which of the following is not a fundamental principle of bureaucracy? - Answers Control is based on
personal relationships rather than authority.
A set of interrelated parts that function as a whole to achieve a common purpose is known as - Answers
A system
Determining how high or low within an organization's line of authority certain decisions can be made
refers to which of the following administrative theory principles? - Answers centralization
The process of getting things done through and with people by directing and motivating efforts toward
common objectives is known as. - Answers management
Which theory contends that there is no best way to design the structure of an organization, as
discovered by management pioneer Joan Woodward and others? - Answers Contingency theory
What does the institutional theory argue? - Answers An organization may feel compelled to comply with
obligations of the external environment even though compliance may make the organization less
efficient.
According to open systems theory, which of the following strongly influences an organization and must
be understood and interacted with to sustain the organization? - Answers external environment
The Hersey and Blanchard model of leadership calls for leaders to - Answers change approaches to
leadership based on an employee's readiness to work
True or False: Managers should use the same leadership style with physicians that they use with other
people. - Answers False
Which of the following statements is not an assumption of Theory X for leadership? - Answers People
are motivated intrinsically.
According to situational theory, effective leadership depends on which of the following? - Answers
Characteristics of the situation
Characteristics of the leader
