Test Banks Final Exam BC-HCA-COM
Questions with Complete Answers
In her work in the publishing industry, Vera Loranzo seeks out new authors who she
considers promising. In the past two years, she has found a number of new writers
whose work she thought was exceptional and immersed herself in the task of helping
them shape their manuscripts for submission to her managers for publishing.
Although she was extremely proud of the results, none of the authors she worked
with were chosen for publication. After learning about her management's decision,
she is extremely frustrated and is beginning to resent the job she does. However,
she knows there is nothing she can do and continues working because of the good
perks and salary benefits the job offers. How can Loranzo's job attitude be best
described? - Answer-low job satisfaction
Ben has been working as a process executive at an accounting firm for the past two
years. A hard worker, his work is of good quality and he often puts in extra hours at
the office to ensure his schedules are on track. Noticing his efforts, the management
offers him a 20 percent hike. Two months later, Ben submits his resignation and
soon joins a startup organization, at a senior position. Which of the following best
explains this situation? - Answer-ben found hid work routine to be routine and
monotonous
Which of the following questions best helps understand an employee's organizational
commitment? - Answer-Do you believe in the organizations objective on sustainable
work practices?
Organizational commitment is defined as ________. - Answer-the degree to which
employees identify with the organization they work for and its goals
The human resource department of Healthy Eating, a chain of health food stores,
recently conducted a survey to analyze employee commitment. Which of the
following statements is most likely to indicate a high degree of organizational
commitment? - Answer-I am a great believer in the importance of a healthy diet and
this is why i am glad to be working for a company that is trying to make simple,
healthy food available to all
________ is the degree to which employees believe the organization values their
contribution and cares about their well-being. - Answer-Perceived organizational
support
Which of the following questions best helps understand the degree of perceived
organizational support among employees? - Answer-Do you feel the organization
has sufficient recognition rewards to value good work?
,Lillian Stintson works for a global women's rights organization. In the past few
months, she has traveled across the globe for the campaign she was working on. In
addition, she has been working weekends to meet campaign milestones. She has
now decided to take a month's holiday to relax and get a much-needed break. She
knows that the organization will understand her need for a long holiday. Which of the
following best represents Stintson's feeling? - Answer-high perceived organizational
support
Employees are most likely to perceive their organization as supportive when
________. - Answer-they have a voice in decisions
Antonio Guillermo's wife was recently diagnosed with breast cancer. Guillermo had
to take a considerable amount of time off work to care for their children, and he was
late in completing his portion of a large project. Guillermo never feared that his job
was in jeopardy because of his absences or his delay in completion of work. Name
the major job attitude associated with this example. - Answer-perceived
organizational support
Bryan Eusebius has a positive attitude toward his organization. He feels the
management treats all employees fairly in matters concerning rewards, is
understanding toward their needs and requirements, and allows them to have a
voice in decisions. Bryan's attitude toward his organization is indicative of ________.
- Answer-perceived organizational support
An individual's involvement with, satisfaction with, and enthusiasm for the work
he/she performs is known as ________. - Answer-employee engagement
Which of the following is most likely to be a characteristic of disengaged employees?
- Answer-they put in time but no attention to their work
The human resource department of Palmer Inc. is aiming to understand the degree
of employee engagement in the organization. Which of the following statements
would best help them in the process? - Answer-Do you enjoy your everyday tasks
and achieving your project milestones?
Which of the following statements is most likely to be true about the major job
attitudes? - Answer-They tend to overlap one another
The business head at Solaris Services was alarmed by the finding of a recent survey
conducted in-house which revealed that most employees were dissatisfied with their
work. He holds a meeting with various department heads to identify ways to stem the
brewing discontent. One manager suggests providing employees with greater
training opportunities. What assumption is the manager making? - Answer-
Employees feel that their employer does not value them enough to make
investments in them
Which of the following statements is true about measuring job satisfaction? -
Answer-the single global rating system is not very time consuming
, Which of the following is true about the correlation between salary and job
satisfaction? - Answer-pay does not play a critical role in job satisfaction when an
individual reaches a level of comfortable living
In Indonesia, comfortable living occurs at about $30,000. Based on the
measurement of comfortable living, which of the following is most likely to be true? -
Answer-people earning below $30,000 experience a positive correlation between
pay and job satisfaction
Charles, Anna, Elle, and Adam are college friends and work in New York City.
Comfortable living in New York occurs at about $40,000 a year. Charles makes
$24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam
makes $75,000 a year. Which of the following is most likely to be true with reference
to correlation between pay and job satisfaction? - Answer-Charles and Anna have
the same level of job satisfaction in relation to their pay
Dennis Galvan works as a campaigner at Green Earth, an environmental
organization. Every month, his organization arranges a team outing where they
indulge in football and other team-building activities. The human resource
department ensures that there are regular interactions between employees through
team dinners and cultural events. According to the information given in this case,
which of the following is most likely to be the reason for Galvan's high level of
satisfaction toward his job? - Answer-social context
Christina Hutchins was recently recruited by a publishing firm in Manhattan. During
her first month on the job, she demonstrated positive core self-evaluations. Which of
the following did she most likely do? - Answer-mentioned she was confident about
her basic competence
Employees with positive core self-evaluations believe in their inner worth and basic
competence and are more satisfied with their jobs than those with negative core self-
evaluations. The concept of positive core self-evaluations indicates that ________. -
Answer-personality plays a role in job satisfaction
The exit-voice-loyalty-neglect framework aids in understanding the consequences of
________. - Answer-dissatisfaction
The ________ response includes actively and constructively attempting to improve
conditions, including suggesting improvements, discussing problems with superiors,
and undertaking some forms of union activity. - Answer-voice
Henry Hutchins is discontent with his job but believes that his supervisor is a good
man who will do whatever is necessary to reduce his dissatisfaction with the job. He
has decided to just wait and give his supervisor some time until conditions improve.
Henry's response to this problem is termed as ________. - Answer-loyalty
Susan Daniels works for an event management company and is discontent with her
job because she was passed over for a promotion. She has now composed a list of
concerns and plans to discuss the issue with her supervisor. Daniels' response to the
problem is referred to as ________. - Answer-voice
Questions with Complete Answers
In her work in the publishing industry, Vera Loranzo seeks out new authors who she
considers promising. In the past two years, she has found a number of new writers
whose work she thought was exceptional and immersed herself in the task of helping
them shape their manuscripts for submission to her managers for publishing.
Although she was extremely proud of the results, none of the authors she worked
with were chosen for publication. After learning about her management's decision,
she is extremely frustrated and is beginning to resent the job she does. However,
she knows there is nothing she can do and continues working because of the good
perks and salary benefits the job offers. How can Loranzo's job attitude be best
described? - Answer-low job satisfaction
Ben has been working as a process executive at an accounting firm for the past two
years. A hard worker, his work is of good quality and he often puts in extra hours at
the office to ensure his schedules are on track. Noticing his efforts, the management
offers him a 20 percent hike. Two months later, Ben submits his resignation and
soon joins a startup organization, at a senior position. Which of the following best
explains this situation? - Answer-ben found hid work routine to be routine and
monotonous
Which of the following questions best helps understand an employee's organizational
commitment? - Answer-Do you believe in the organizations objective on sustainable
work practices?
Organizational commitment is defined as ________. - Answer-the degree to which
employees identify with the organization they work for and its goals
The human resource department of Healthy Eating, a chain of health food stores,
recently conducted a survey to analyze employee commitment. Which of the
following statements is most likely to indicate a high degree of organizational
commitment? - Answer-I am a great believer in the importance of a healthy diet and
this is why i am glad to be working for a company that is trying to make simple,
healthy food available to all
________ is the degree to which employees believe the organization values their
contribution and cares about their well-being. - Answer-Perceived organizational
support
Which of the following questions best helps understand the degree of perceived
organizational support among employees? - Answer-Do you feel the organization
has sufficient recognition rewards to value good work?
,Lillian Stintson works for a global women's rights organization. In the past few
months, she has traveled across the globe for the campaign she was working on. In
addition, she has been working weekends to meet campaign milestones. She has
now decided to take a month's holiday to relax and get a much-needed break. She
knows that the organization will understand her need for a long holiday. Which of the
following best represents Stintson's feeling? - Answer-high perceived organizational
support
Employees are most likely to perceive their organization as supportive when
________. - Answer-they have a voice in decisions
Antonio Guillermo's wife was recently diagnosed with breast cancer. Guillermo had
to take a considerable amount of time off work to care for their children, and he was
late in completing his portion of a large project. Guillermo never feared that his job
was in jeopardy because of his absences or his delay in completion of work. Name
the major job attitude associated with this example. - Answer-perceived
organizational support
Bryan Eusebius has a positive attitude toward his organization. He feels the
management treats all employees fairly in matters concerning rewards, is
understanding toward their needs and requirements, and allows them to have a
voice in decisions. Bryan's attitude toward his organization is indicative of ________.
- Answer-perceived organizational support
An individual's involvement with, satisfaction with, and enthusiasm for the work
he/she performs is known as ________. - Answer-employee engagement
Which of the following is most likely to be a characteristic of disengaged employees?
- Answer-they put in time but no attention to their work
The human resource department of Palmer Inc. is aiming to understand the degree
of employee engagement in the organization. Which of the following statements
would best help them in the process? - Answer-Do you enjoy your everyday tasks
and achieving your project milestones?
Which of the following statements is most likely to be true about the major job
attitudes? - Answer-They tend to overlap one another
The business head at Solaris Services was alarmed by the finding of a recent survey
conducted in-house which revealed that most employees were dissatisfied with their
work. He holds a meeting with various department heads to identify ways to stem the
brewing discontent. One manager suggests providing employees with greater
training opportunities. What assumption is the manager making? - Answer-
Employees feel that their employer does not value them enough to make
investments in them
Which of the following statements is true about measuring job satisfaction? -
Answer-the single global rating system is not very time consuming
, Which of the following is true about the correlation between salary and job
satisfaction? - Answer-pay does not play a critical role in job satisfaction when an
individual reaches a level of comfortable living
In Indonesia, comfortable living occurs at about $30,000. Based on the
measurement of comfortable living, which of the following is most likely to be true? -
Answer-people earning below $30,000 experience a positive correlation between
pay and job satisfaction
Charles, Anna, Elle, and Adam are college friends and work in New York City.
Comfortable living in New York occurs at about $40,000 a year. Charles makes
$24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam
makes $75,000 a year. Which of the following is most likely to be true with reference
to correlation between pay and job satisfaction? - Answer-Charles and Anna have
the same level of job satisfaction in relation to their pay
Dennis Galvan works as a campaigner at Green Earth, an environmental
organization. Every month, his organization arranges a team outing where they
indulge in football and other team-building activities. The human resource
department ensures that there are regular interactions between employees through
team dinners and cultural events. According to the information given in this case,
which of the following is most likely to be the reason for Galvan's high level of
satisfaction toward his job? - Answer-social context
Christina Hutchins was recently recruited by a publishing firm in Manhattan. During
her first month on the job, she demonstrated positive core self-evaluations. Which of
the following did she most likely do? - Answer-mentioned she was confident about
her basic competence
Employees with positive core self-evaluations believe in their inner worth and basic
competence and are more satisfied with their jobs than those with negative core self-
evaluations. The concept of positive core self-evaluations indicates that ________. -
Answer-personality plays a role in job satisfaction
The exit-voice-loyalty-neglect framework aids in understanding the consequences of
________. - Answer-dissatisfaction
The ________ response includes actively and constructively attempting to improve
conditions, including suggesting improvements, discussing problems with superiors,
and undertaking some forms of union activity. - Answer-voice
Henry Hutchins is discontent with his job but believes that his supervisor is a good
man who will do whatever is necessary to reduce his dissatisfaction with the job. He
has decided to just wait and give his supervisor some time until conditions improve.
Henry's response to this problem is termed as ________. - Answer-loyalty
Susan Daniels works for an event management company and is discontent with her
job because she was passed over for a promotion. She has now composed a list of
concerns and plans to discuss the issue with her supervisor. Daniels' response to the
problem is referred to as ________. - Answer-voice
