HSA 210 Exam 1 Study Guide (Graded A+)
100% QUESTIONS AND ANSWERS
Management - The process of using what you have to do what you want to do.
4 levels of management - 1. Top level management
2. Middle level management
3. Managers
4. Supervisors
Concept of authority - managers must be able to give orders
organizational hierarchy - a line of authority should run from top management down to the
lowest organizational levels
Discipline - employees must respect rule and policies that govern the organization
Unity of Command - each employee should have only one boss
common good - the interests of the organization are more important that the interests of
individual employees
compensation - fair wage and salary administration plans must be used
centralization - many management processes should be centralized
Division of labor - employees should specialize in specific work tasks
Matchin - employees should be placed in the positions most suitable for them
, staff stability - high employee turnover rates lead to inefficiency
employee initiative - employees should be given some freedom to develop and implement
plans
team spirit - when employees work together as a team, a sense of unity can develop that
will benefit the organization
3 Basic Management Concepts? - Authority, Delegation, and Responsibility
Authority - the power an organization gives to a supervisor to do something or to get
something done
Delegation - the act of assigning a task to another person
Responsibility - being held accountable for the use of authority
Components of management - planning, organizing, coordinating, staffing, directing,
controlling, and evaluating.
strategic planning - general and futuristic in nature
operational planning - activities are more specific and usually cover a planning horizon of no
more than one year
Organizing - involves establishing the flow of authority and communication between people
and organizational levels
coordinating - involves the ability to efficiently use resources to attain the organization's
objectives
Staffing - involves recruiting applicants and hiring the best qualified
100% QUESTIONS AND ANSWERS
Management - The process of using what you have to do what you want to do.
4 levels of management - 1. Top level management
2. Middle level management
3. Managers
4. Supervisors
Concept of authority - managers must be able to give orders
organizational hierarchy - a line of authority should run from top management down to the
lowest organizational levels
Discipline - employees must respect rule and policies that govern the organization
Unity of Command - each employee should have only one boss
common good - the interests of the organization are more important that the interests of
individual employees
compensation - fair wage and salary administration plans must be used
centralization - many management processes should be centralized
Division of labor - employees should specialize in specific work tasks
Matchin - employees should be placed in the positions most suitable for them
, staff stability - high employee turnover rates lead to inefficiency
employee initiative - employees should be given some freedom to develop and implement
plans
team spirit - when employees work together as a team, a sense of unity can develop that
will benefit the organization
3 Basic Management Concepts? - Authority, Delegation, and Responsibility
Authority - the power an organization gives to a supervisor to do something or to get
something done
Delegation - the act of assigning a task to another person
Responsibility - being held accountable for the use of authority
Components of management - planning, organizing, coordinating, staffing, directing,
controlling, and evaluating.
strategic planning - general and futuristic in nature
operational planning - activities are more specific and usually cover a planning horizon of no
more than one year
Organizing - involves establishing the flow of authority and communication between people
and organizational levels
coordinating - involves the ability to efficiently use resources to attain the organization's
objectives
Staffing - involves recruiting applicants and hiring the best qualified
