Which of the following is NOT one of the classifications of healthcare organizations in Chapter one?
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare. - Correct Answers D. Individual healthcare.
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility.
B. Mostly female staff.
C. High percentage of technical and professional staff.
D. Publicly accessible and many doors must remain open. - Correct Answers C. High percentage of
technical and professional staff.
Which of the following is usually at the top of the organizational chart?
A. Board of Directors.
B. Department leaders.
C. Assistant administrators.
D. Vice presidents. - Correct Answers A. Board of Directors
Which of the following statements best describes employees?
A. Medical staff contracted by the facility.
B. All staff directly employed by the facility.
C. Volunteers who donate their time.
D. Contracted persons. - Correct Answers B. All staff directly employed by the facility.
Security uses senior management's endorsement to build what kind of program?
A. Strong and effective.
,B. A program that works in a small part of the facility.
C. Generally effective.
D. Strong and simple. - Correct Answers A. Strong and effective.
How should friendships and inter-personal relationships between security officers and staff members
from other departments be treated?
A. Discouraged.
B. Encouraged.
C. Encouraged but monitored.
D. Encouraged, but security staff educated about ethics and avoiding favoritism. - Correct Answers D.
Encouraged, but security staff educated about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost-effectiveness within an organization?
A. Crime analysis.
B. Risk assessments.
C. Bench-marking.
D. Evaluation surveys. - Correct Answers C. Bench-marking.
What should the most primary overriding concern of any security department be?
A. Its image.
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security services.
D. Cost-effectiveness. - Correct Answers B. The safety and well-being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times?
A. Good observation skills.
B. good communication skills.
C. Tolerance.
D. All of the above. - Correct Answers D. All of the above.
,Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very
little about vendor's background.
B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or
contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products that could be targeted for theft. - Correct
Answers A. Vendors often have access to sensitive areas yet staff of the healthcare organization may
know very little about vendor's background.
In the patient- and family-centered care philosophy, who determines which individuals are part of the
patient's family?
A. Patient's parents or legal guardians.
B. Nursing staff.
C. Attending physician.
D. The patient, provided he or she is developmentally mature and competent to do so. - Correct
Answers D. The patient, provided he or she is developmentally mature and competent to do so.
Which of the following is not an example of an external costumer?
A. Patients.
B. Vendors.
C. Employees.
D. Regulatory agencies. - Correct Answers C. Employees.
Which of the following does NOT help the security uniform communicate an appropriate message to the
public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - Correct Answers B. Wearing the uniform shirt outside of the trousers.
, Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - Correct Answers D. Confidence.
What is the relationship between employees and management sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - Correct Answers A. Employee relations.
Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - Correct Answers C. Block entrances to the building.
Which of the following is NOT a true statement about customers' perceptions of their experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
D. Interaction is affected by all of your actions. - Correct Answers B. Interaction can only be perceived
by words stated.
Which of the following is NOT one of the three powerful, personal reasons to provide great customer
service?
A. More job satisfaction.
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare. - Correct Answers D. Individual healthcare.
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility.
B. Mostly female staff.
C. High percentage of technical and professional staff.
D. Publicly accessible and many doors must remain open. - Correct Answers C. High percentage of
technical and professional staff.
Which of the following is usually at the top of the organizational chart?
A. Board of Directors.
B. Department leaders.
C. Assistant administrators.
D. Vice presidents. - Correct Answers A. Board of Directors
Which of the following statements best describes employees?
A. Medical staff contracted by the facility.
B. All staff directly employed by the facility.
C. Volunteers who donate their time.
D. Contracted persons. - Correct Answers B. All staff directly employed by the facility.
Security uses senior management's endorsement to build what kind of program?
A. Strong and effective.
,B. A program that works in a small part of the facility.
C. Generally effective.
D. Strong and simple. - Correct Answers A. Strong and effective.
How should friendships and inter-personal relationships between security officers and staff members
from other departments be treated?
A. Discouraged.
B. Encouraged.
C. Encouraged but monitored.
D. Encouraged, but security staff educated about ethics and avoiding favoritism. - Correct Answers D.
Encouraged, but security staff educated about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost-effectiveness within an organization?
A. Crime analysis.
B. Risk assessments.
C. Bench-marking.
D. Evaluation surveys. - Correct Answers C. Bench-marking.
What should the most primary overriding concern of any security department be?
A. Its image.
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security services.
D. Cost-effectiveness. - Correct Answers B. The safety and well-being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times?
A. Good observation skills.
B. good communication skills.
C. Tolerance.
D. All of the above. - Correct Answers D. All of the above.
,Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very
little about vendor's background.
B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or
contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products that could be targeted for theft. - Correct
Answers A. Vendors often have access to sensitive areas yet staff of the healthcare organization may
know very little about vendor's background.
In the patient- and family-centered care philosophy, who determines which individuals are part of the
patient's family?
A. Patient's parents or legal guardians.
B. Nursing staff.
C. Attending physician.
D. The patient, provided he or she is developmentally mature and competent to do so. - Correct
Answers D. The patient, provided he or she is developmentally mature and competent to do so.
Which of the following is not an example of an external costumer?
A. Patients.
B. Vendors.
C. Employees.
D. Regulatory agencies. - Correct Answers C. Employees.
Which of the following does NOT help the security uniform communicate an appropriate message to the
public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - Correct Answers B. Wearing the uniform shirt outside of the trousers.
, Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - Correct Answers D. Confidence.
What is the relationship between employees and management sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - Correct Answers A. Employee relations.
Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - Correct Answers C. Block entrances to the building.
Which of the following is NOT a true statement about customers' perceptions of their experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
D. Interaction is affected by all of your actions. - Correct Answers B. Interaction can only be perceived
by words stated.
Which of the following is NOT one of the three powerful, personal reasons to provide great customer
service?
A. More job satisfaction.
