1
Peer
Peer Counsellor Certification Exam
Questions and Verified Answers 2025
1. What are the factors that hinder hope? - ANS ✓- Experiencing major
losses, including loss of hopes and dreams
- Becoming socially disconnected
- Losing economic security and status
- Experiencing stigma from society
- Becoming demoralized by "the system" (including inadequate funding and
services to offer recovery from addictions)
2. What is the "turning point"? - ANS ✓HOPE is the turning point when we
begin to have the smallest belief that our lives can improve.
3. T or F - Most people can be expected to recover from mental health
challenges. - ANS ✓True!
4. What is Medicaid Peer Support? - ANS ✓Services provided by CPCs that
may be Medicaid reimbursable in qualified agencies.
- Medically necessary peer support is a Medicaid right!
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Peer
5. Name some unique roles of being a peer supporter. - ANS ✓- Building
skills
- Hope
- Empowerment
- Self-advocacy
- Building blocks of recovery
6. Are peer counsellors experts? - ANS ✓YES! As a peer counsellor, we
have expertise that no one else has --> we know what works in recovery
and know how the "system" helped or hurt progress and we can identify
with other peers.
7. Why is self-advocacy important? - ANS ✓- Communication
- Self-Advocacy
- Boundary-Setting
- Self-Esteem
8. Why is there a need for self-advocacy? - ANS ✓- It is an important part
of recovery
- Exploring a person's strengths and skills will help prepare for developing
advocacy skills.
9. When planning for self-advocacy, what are the steps to help support
the peer? - ANS ✓1. Name and define the problem or need.
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Peer
2. Help do research
3. Identify the gatekeeper(s) - (who can help)
4. Make a plan (writing out what you want to say)
5. Role play the interaction
- Deliver your message
- Decide how to handle rejection.
6. Repeat as necessary.
- Evaluate your efforts
10. What are four parts of the grievance system? - ANS ✓- Ombuds
- Complaints and grievances
- Appeals
- Fair Hearings
11. What is an ombudsman? - ANS ✓- Someone who can help with
grievances, appeals and fair hearings.
12. What is a grievance? - ANS ✓Any expression of dissatisfaction
13. What is an appeal? - ANS ✓Reconsideration of a treatment process
14. What are fair hearings? - ANS ✓A formal court process
Peer
Peer Counsellor Certification Exam
Questions and Verified Answers 2025
1. What are the factors that hinder hope? - ANS ✓- Experiencing major
losses, including loss of hopes and dreams
- Becoming socially disconnected
- Losing economic security and status
- Experiencing stigma from society
- Becoming demoralized by "the system" (including inadequate funding and
services to offer recovery from addictions)
2. What is the "turning point"? - ANS ✓HOPE is the turning point when we
begin to have the smallest belief that our lives can improve.
3. T or F - Most people can be expected to recover from mental health
challenges. - ANS ✓True!
4. What is Medicaid Peer Support? - ANS ✓Services provided by CPCs that
may be Medicaid reimbursable in qualified agencies.
- Medically necessary peer support is a Medicaid right!
, 2
Peer
5. Name some unique roles of being a peer supporter. - ANS ✓- Building
skills
- Hope
- Empowerment
- Self-advocacy
- Building blocks of recovery
6. Are peer counsellors experts? - ANS ✓YES! As a peer counsellor, we
have expertise that no one else has --> we know what works in recovery
and know how the "system" helped or hurt progress and we can identify
with other peers.
7. Why is self-advocacy important? - ANS ✓- Communication
- Self-Advocacy
- Boundary-Setting
- Self-Esteem
8. Why is there a need for self-advocacy? - ANS ✓- It is an important part
of recovery
- Exploring a person's strengths and skills will help prepare for developing
advocacy skills.
9. When planning for self-advocacy, what are the steps to help support
the peer? - ANS ✓1. Name and define the problem or need.
, 3
Peer
2. Help do research
3. Identify the gatekeeper(s) - (who can help)
4. Make a plan (writing out what you want to say)
5. Role play the interaction
- Deliver your message
- Decide how to handle rejection.
6. Repeat as necessary.
- Evaluate your efforts
10. What are four parts of the grievance system? - ANS ✓- Ombuds
- Complaints and grievances
- Appeals
- Fair Hearings
11. What is an ombudsman? - ANS ✓- Someone who can help with
grievances, appeals and fair hearings.
12. What is a grievance? - ANS ✓Any expression of dissatisfaction
13. What is an appeal? - ANS ✓Reconsideration of a treatment process
14. What are fair hearings? - ANS ✓A formal court process
