YODER WISE CHAPTER #19 PRACTICE
TEST QUESTIONS WITH CORRECT
ANSWERS
The mediator suggested to the unit staff that a group agreement needed to be made so
meetings could become productive. For example, the group agreement, "We will speak
supportively," prevents:
a. Expression of opposing ideas.
b. Gossip and making negative comments about absent team members.
c. Efforts to ensure that everyone thinks alike.
d. Votes that oppose motions. - Answer-Gossip and making negative comments about
absent team members
The mediator asked each staff member to reflect on his or her communication style.
Which of the following best describes communication? Communication:
a. Is a reflection of self-analysis.
b. Is a result of thoughtful consideration.
c. Consists of thoughts, ideas, opinions, emotions, and feelings.
d. Focuses on the sender of the message. - Answer-Consists of thoughts, ideas,
opinions, emotions, and feelings
The staff development educator developed strategies to help nurse managers actively
listen. Guidelines for active listening include which of the following?
a. Speed up your internal processes so that you can process more data.
b. Realize that the first words of the sender are the most important.
c. Be prepared to make an effective judgment of the communication sender.
d. Cultivate a desire to learn about the other person. - Answer-Cultivate a desire to learn
about the other person
The nurse manager was upset with the staff nurse and said, "You did not understand
what I said." Which element in the communication process was she referring to?
a. Feedback between receiver and sender
b. A message channel
c. A receiver who decodes the message
d. A set of barriers that may occur between sender and receiver - Answer-A set of
barriers that may occur between sender and receiver
, As the nurse manager on a rehab unit, you are asked to come to the tub room
immediately because two nursing assistants are having a loud disagreement in front of
a patient. You ask the nursing assistants to meet you outside and after ensuring that a
third nursing assistant is able to care for the patient, you speak with the two nursing
assistants. Which of the following would you ask first?
a. "How long have you two been working together?"
b. "Have you experienced disagreements like this before?"
c. "How do you think this patient's perception of her care has been changed?"
d. "What happened to bring on this disagreement today?" - Answer-"What happened to
bring on this disagreement today?"
Sally (RN) and Melissa (RN) have shared an ongoing conflict since the first day that
Melissa worked on the unit. Sally has confided to another colleague that she doesn't
even know why the conflict started or what it was about. This is an example of:
a. How expectations and objectives need to be made clear in team situations.
b. The need to encourage open discussion of disagreements in opinions.
c. The importance of involving all staff in discussions in group settings.
d. The enduring nature of first impressions. - Answer-The enduring nature of first
impressions
After staff meetings lately, Sharon, the head nurse, observes her staff in small groups,
having animated discussions that end abruptly when she approaches. Sharon reflects
on this observation and realizes that:
a. Two very outspoken members tend to dominate discussions in meetings.
b. This behavior is indicative of a high level of communication among her staff.
c. Staff members are very committed to the team and have strong opinions.
d. Ongoing discussion outside of meetings is conducive to creativity. - Answer-Staff
members are very committed to the team and have strong opinions
You are charged with developing a new nursing curriculum and are committed to
developing a curriculum that reflects the needs of the profession and of the workplace.
To address deficits that may already be present in nursing curricula related to the
workplace, you include more content and skills development related to:
a. Therapeutic communication with patients.
b. Effective communication in the workplace.
c. Increased emphasis on sender-receiver dyads.
d. Generational differences in communication. - Answer-Effective communication in the
workplace
The SBAR system of communications is one of the most used communication systems
in health care because:
TEST QUESTIONS WITH CORRECT
ANSWERS
The mediator suggested to the unit staff that a group agreement needed to be made so
meetings could become productive. For example, the group agreement, "We will speak
supportively," prevents:
a. Expression of opposing ideas.
b. Gossip and making negative comments about absent team members.
c. Efforts to ensure that everyone thinks alike.
d. Votes that oppose motions. - Answer-Gossip and making negative comments about
absent team members
The mediator asked each staff member to reflect on his or her communication style.
Which of the following best describes communication? Communication:
a. Is a reflection of self-analysis.
b. Is a result of thoughtful consideration.
c. Consists of thoughts, ideas, opinions, emotions, and feelings.
d. Focuses on the sender of the message. - Answer-Consists of thoughts, ideas,
opinions, emotions, and feelings
The staff development educator developed strategies to help nurse managers actively
listen. Guidelines for active listening include which of the following?
a. Speed up your internal processes so that you can process more data.
b. Realize that the first words of the sender are the most important.
c. Be prepared to make an effective judgment of the communication sender.
d. Cultivate a desire to learn about the other person. - Answer-Cultivate a desire to learn
about the other person
The nurse manager was upset with the staff nurse and said, "You did not understand
what I said." Which element in the communication process was she referring to?
a. Feedback between receiver and sender
b. A message channel
c. A receiver who decodes the message
d. A set of barriers that may occur between sender and receiver - Answer-A set of
barriers that may occur between sender and receiver
, As the nurse manager on a rehab unit, you are asked to come to the tub room
immediately because two nursing assistants are having a loud disagreement in front of
a patient. You ask the nursing assistants to meet you outside and after ensuring that a
third nursing assistant is able to care for the patient, you speak with the two nursing
assistants. Which of the following would you ask first?
a. "How long have you two been working together?"
b. "Have you experienced disagreements like this before?"
c. "How do you think this patient's perception of her care has been changed?"
d. "What happened to bring on this disagreement today?" - Answer-"What happened to
bring on this disagreement today?"
Sally (RN) and Melissa (RN) have shared an ongoing conflict since the first day that
Melissa worked on the unit. Sally has confided to another colleague that she doesn't
even know why the conflict started or what it was about. This is an example of:
a. How expectations and objectives need to be made clear in team situations.
b. The need to encourage open discussion of disagreements in opinions.
c. The importance of involving all staff in discussions in group settings.
d. The enduring nature of first impressions. - Answer-The enduring nature of first
impressions
After staff meetings lately, Sharon, the head nurse, observes her staff in small groups,
having animated discussions that end abruptly when she approaches. Sharon reflects
on this observation and realizes that:
a. Two very outspoken members tend to dominate discussions in meetings.
b. This behavior is indicative of a high level of communication among her staff.
c. Staff members are very committed to the team and have strong opinions.
d. Ongoing discussion outside of meetings is conducive to creativity. - Answer-Staff
members are very committed to the team and have strong opinions
You are charged with developing a new nursing curriculum and are committed to
developing a curriculum that reflects the needs of the profession and of the workplace.
To address deficits that may already be present in nursing curricula related to the
workplace, you include more content and skills development related to:
a. Therapeutic communication with patients.
b. Effective communication in the workplace.
c. Increased emphasis on sender-receiver dyads.
d. Generational differences in communication. - Answer-Effective communication in the
workplace
The SBAR system of communications is one of the most used communication systems
in health care because:
