______ is exhibiting an accurate understanding of the other person's feelings within a communication context
A) Empathy
B) Liking others
C) Facilitation
D) A Nonverbal listening technique - ansA) Empathy: means viewing the world from the other persons inner
frame of reference while remaining you. Recognition of another persons feelings without criticism.
(pg. 28 Jarvis)
A genogram is used for which reasons?
A) past history
B) past health history, specifically hospitalzations
C) family history
D) the 8 characteristics of presenting symtoms - ansC) family history
A major characteristic of dementia is:
A) impairment of short- and long-term memory
B) hallucinations
C) sudden onset symptoms
D) substance-induced - ansA) impairment of short- and long-term memory
A patient asks the nurse, "May I ask you a question?" This is an example of:
,A) An open-ended question
B) A reflective question
C) A closed question
D) A double-barreled question - ansC) A closed question: elicits a "yes" or "no" answer or a forced choice.
**Avoid Double-barreled questions are questions that ask more than one question, to where a "yes" or "no"
answer would not fully satisfy the question
(pg. 32 Jarvis)
A patient has recently received health insurance and would like to know how often he should visit the provider.
How do you respond?
A) "It would be most efficient if you visit on an annual basis."
B) "There is no recommendation for the frequency of health care visits."
C) "Your visits may vary, depending on your level of wellness"
D) "Your visits will be based on your preference." - ansC) "Your visits may vary, depending on your level of
wellness"
A patient is in the emergency department with nausea vomiting. Which would you include in the database?
A) A complete health history and full physical examination
B) A diet and GI history
C) Previously identified problems
D) Start collection of data in conjunction with livesaving measures - ansB) A diet and GI history
A patient says she is very nervous and nauseated, and she feels like she will vomit. This data would be what
type of data?
, A) Objective
B) Reflective
C) Subjective
D) Introspective - ansC) Subjective
Although a full mental status examination may not be required, you must be aware of the 4 main headings of
the assessment while performing the interview and physical examination. These headings are:
A) Mood, affect, consciousness, and orientation
B) Memory, attention, thought content, and perceptions
C) Language, orientation, attention, and abstract reasoning
D) Appereance, behavior, cognition, and thought process - ansD) Appereance, behavior, cognition, and thought
process
Because of adolescents' developmental level, not all interviewing techniques can be used with them. Which
techniques should be avoided?
A) faciliation and clarification
B) confrontation and explanation
C) empathy and interpretations
D) silence and reflection - ansD) silence and reflection
Children usually come for health care with a parent. At about what age should the interviewer begin to
question the child himself or herself regarding presenting symptoms?
A) 4
B) 7
C) 9