CYBER VISTA ITIL 4 SIMULATION TEST with
verified answers
⪛⪴⪴⪷⪱⪘⪞⪴⪸ε ΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ⪛⪴⪴⪷⪱⪘⪞⪴⪸εΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ
⪛⪴⪴⪷⪱⪘⪞⪴⪸ε ΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ⪛⪴⪴⪷⪱⪘⪞⪴⪸εΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ
⪛⪴⪴⪷⪱⪘⪞⪴⪸ε ΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ⪛⪴⪴⪷⪱⪘⪞⪴⪸εΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ
1. allows organizations to see all services being provided,
including service, models, and interactions: Service architecture
2.A service desk is working with the user who has a unique issue. The
issue requires a service desk to share/transfer information with a specialized
department to resolve the users issue. Which term properly addresses this
situation.: Escalation
3. Includes application and data architectures that detail physical
and logical data assets: Information systems architecture
4.Who should problem management communicate within the event that our
request for change (RFC) needs to have its priority modified?: Change
Advisory Board
5.What is defined as "a model for enabling on-demand network access to
assured of configurable computing resources that can be rapidly provided
with minimal management effort or provider interaction"?: Cloud
computing
6.Which dimension of service management is concerned with how various
parts of an organization work in an integrated and coordinated way to
enable value creation through products and services?: Value streams and
processes
7.Which of the following is NOT one of the 14 general management
practices that have been modified and adopted for service management?:
,Change en- ablement/control
8.Which entity authorizes the budget for service consumption?: Sponsor
9.Which of the following statements is true regarding the configuration
man- agement database (CMDB) and the asset register?
1. The asset register is a listing of all assets, including ownership and
financial value.
2. Assets are part of the CDB only if they are related assets.
3. CMD B is a listing of configuration items (CIs) and their relationships.: All
of the options.
10.A user since a complaint about the slow performance of an
application. Which of the following BEST categorizes the users
complaint?: Incident
11.Which step of the continued improvement model is most closely
linked with the start where you are guiding princess?: Where are we
now?
12.What is the term for a person who consumed Services?: User
13.Which entity is used to store and protect the authorized versions of
all media configuration items (CIs)?: DML definitive media library (DML)
,14.Which statements are true regarding service management?: 1. Services
are perishable, and 2. service management outcomes should meet
business needs.
15.Which of the following statements best describes a service offering?
A) none of the statements
B) All of the statements
C) Access to resources granted or listen to a consumer.
D) goods to be supplied to a consumer
E) service actions performed to address a consumers needs: B) All of
the statements
16.Which of the following is not a step of the continuous improvement
mod- el: Where were we?
17.Which service asset values based on consumer perceptions?: Utility
18.Which of the following is not one of the three technical management
practices modified and adapted from technology management domains
by focusing on IT services?: Release management
19.As a service provider, your organization provides services to several
organizations. Management is concerned that some of the services are not
creating value for the customers. Which of the following factors do NOT
define service value?: Knowledge level
20.What is the standard whereby a change becomes part of the
service request management practice?: Cost and risk are low.
21.Which of the following statements is FALSE about emergency changes?:
, - They are not subject to the same testing, assessment, and
authorization as normal more changes.?
22.Which communication method will be a plausible method for contacting
a service desk?: Live chat, phone calls, social media messaging, and
email. All of these.
23.Which key service design role is responsible for ensuring that the
levels service quality are agreed on and met?: Service level manager
24.A recent security breach on a single computer at your organization has
resulted in a need to deploy a security fix on several computers. You
develop a procedure for deploying to fix all the computers and record
everything in the configuration management system (CMS). Of which of the
following items is this an example?: Change
25.The organizations and people dimension of a service covers, which of
the following options?
1. Roles and responsibilities.
verified answers
⪛⪴⪴⪷⪱⪘⪞⪴⪸ε ΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ⪛⪴⪴⪷⪱⪘⪞⪴⪸εΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ
⪛⪴⪴⪷⪱⪘⪞⪴⪸ε ΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ⪛⪴⪴⪷⪱⪘⪞⪴⪸εΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ
⪛⪴⪴⪷⪱⪘⪞⪴⪸ε ΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ⪛⪴⪴⪷⪱⪘⪞⪴⪸εΘΙΙμλΜιΙππππ ιΤΜΜτλμτΧ
1. allows organizations to see all services being provided,
including service, models, and interactions: Service architecture
2.A service desk is working with the user who has a unique issue. The
issue requires a service desk to share/transfer information with a specialized
department to resolve the users issue. Which term properly addresses this
situation.: Escalation
3. Includes application and data architectures that detail physical
and logical data assets: Information systems architecture
4.Who should problem management communicate within the event that our
request for change (RFC) needs to have its priority modified?: Change
Advisory Board
5.What is defined as "a model for enabling on-demand network access to
assured of configurable computing resources that can be rapidly provided
with minimal management effort or provider interaction"?: Cloud
computing
6.Which dimension of service management is concerned with how various
parts of an organization work in an integrated and coordinated way to
enable value creation through products and services?: Value streams and
processes
7.Which of the following is NOT one of the 14 general management
practices that have been modified and adopted for service management?:
,Change en- ablement/control
8.Which entity authorizes the budget for service consumption?: Sponsor
9.Which of the following statements is true regarding the configuration
man- agement database (CMDB) and the asset register?
1. The asset register is a listing of all assets, including ownership and
financial value.
2. Assets are part of the CDB only if they are related assets.
3. CMD B is a listing of configuration items (CIs) and their relationships.: All
of the options.
10.A user since a complaint about the slow performance of an
application. Which of the following BEST categorizes the users
complaint?: Incident
11.Which step of the continued improvement model is most closely
linked with the start where you are guiding princess?: Where are we
now?
12.What is the term for a person who consumed Services?: User
13.Which entity is used to store and protect the authorized versions of
all media configuration items (CIs)?: DML definitive media library (DML)
,14.Which statements are true regarding service management?: 1. Services
are perishable, and 2. service management outcomes should meet
business needs.
15.Which of the following statements best describes a service offering?
A) none of the statements
B) All of the statements
C) Access to resources granted or listen to a consumer.
D) goods to be supplied to a consumer
E) service actions performed to address a consumers needs: B) All of
the statements
16.Which of the following is not a step of the continuous improvement
mod- el: Where were we?
17.Which service asset values based on consumer perceptions?: Utility
18.Which of the following is not one of the three technical management
practices modified and adapted from technology management domains
by focusing on IT services?: Release management
19.As a service provider, your organization provides services to several
organizations. Management is concerned that some of the services are not
creating value for the customers. Which of the following factors do NOT
define service value?: Knowledge level
20.What is the standard whereby a change becomes part of the
service request management practice?: Cost and risk are low.
21.Which of the following statements is FALSE about emergency changes?:
, - They are not subject to the same testing, assessment, and
authorization as normal more changes.?
22.Which communication method will be a plausible method for contacting
a service desk?: Live chat, phone calls, social media messaging, and
email. All of these.
23.Which key service design role is responsible for ensuring that the
levels service quality are agreed on and met?: Service level manager
24.A recent security breach on a single computer at your organization has
resulted in a need to deploy a security fix on several computers. You
develop a procedure for deploying to fix all the computers and record
everything in the configuration management system (CMS). Of which of the
following items is this an example?: Change
25.The organizations and people dimension of a service covers, which of
the following options?
1. Roles and responsibilities.
