FUNERAL SERVICE DIRECTING EXAM 1
QUESTIONS WITH CORRECT ANSWERS 2025
mostUcommonUmeansUofUnotification.U-UCORRECTUANSWERU-Telephone
theUrequestUusuallyUmadeUbyUaUsurvivingUfamilyUmemberUtoUrequestUfuneralU-UCORRECTUANSWERU-
FirstUcall
GoodUfuneralUservicesUbeginUwithUwhat?U-UCORRECTUANSWERU-StatementUofUTrust
FactorsUthatUcontributeUtoUtheUimageUduringUtheUinitialUcallUare:U(6)U-UCORRECTUANSWERU-Salutation
ToneUofUVoice
SpeedUofUquestionsU&UPronunciationsU
Diction
Volume
PhoneUImage
TheUfuneralUdirector'sUtoneUofUvoiceUshouldUbeU-UCORRECTUANSWERU-sympatheticUyetUprofessional
TheUfuneralUdirector'sUtoneUofUvoiceUshouldUnotUbeU-UCORRECTUANSWERU-overlyUsad,Ufurlom,Ucheerful
WhenUansweringUtheUphoneUatUtheUfuneralUhome,UyouUshouldUstateUwhat?U-UCORRECTUANSWERU-
NameUofUfuneralUhome,Uhis/herUname
TheUspeedUofUquestionsUandUpronunciationUshouldUbeUslightlyU__________UthanUthatUofUaUnormalUteleph
oneUconversation.U-UCORRECTUANSWERU-slower
DictionUshouldUbeU_____________UandU______________.U-UCORRECTUANSWERU-clear,Ucrisp
VolumeUofUtheUfuneralUdirector'sUvoiceUshouldUnotUbeUtooU_________UorUtooU______.U-
UCORRECTUANSWERU-loud,Uquiet
, DuringUtheUnotificationUofUdeathUcall,UtheUfuneralUhomeUshouldUreceiveUATULEASTUtheUfollowingUinformati
onU(7)U-UCORRECTUANSWERU-NameUofUdesceased
LocationUofUdeceased
NameUandUrelationshipUofUcaller
NameUofUNOK,UifUnotUcaller
PermissionUtoUembalmU
AgeUofUdeceased
AttendingUPhysicianUphoneU#
_______U&U____________UareUrequiredUwhenUfirstUcallUcomesUfromUanotherUfuneralUhome.U-
UCORRECTUANSWERU-ProfessionalUCourtesyU&UEthics
BeforeUconcludingUtheUfirstUcall,UtheUfuneralUhomeUshouldU________UtheUcallUbyUrepeatingUallUinformatio
n.U-UCORRECTUANSWERU-Conclude
GiveUtheUcallerUanUestimatedUtimeUofUarrivalUbutUdoUnotUsayUwhat?U-UCORRECTUANSWERU-forUsure
AvoidUsayingU______UonUanyUfirstUcallUrequest.U-UCORRECTUANSWERU-ThankUyou,UhaveUaUgoodUday.
TheUtransferUofUtheUdeceasedUfromUtheUplaceUofUdeathUtoUtheUfuneralUhomeUisUcalledU-
UCORRECTUANSWERU-Transfer/RemovalUofURemains
.UAUtransferUvehicleUcouldUbeUwhat?U-UCORRECTUANSWERU-Hearse,UMiniUVan,UUtilityUVan
FactorsUtoUdetermineUwhatUvehicleUtoUtakeUcouldUinclude:U__________UandU_________UofUtheUdeceasedU
-UCORRECTUANSWERU-age,Ulocation
ItsUbecomingUmoreUcommonUtoUuseUaU___________UorU____________UwhenUmakingUremovalsUfromU___
____U-UCORRECTUANSWERU-MiniUvan,UutilityUvehicle,Uinstitutions
QUESTIONS WITH CORRECT ANSWERS 2025
mostUcommonUmeansUofUnotification.U-UCORRECTUANSWERU-Telephone
theUrequestUusuallyUmadeUbyUaUsurvivingUfamilyUmemberUtoUrequestUfuneralU-UCORRECTUANSWERU-
FirstUcall
GoodUfuneralUservicesUbeginUwithUwhat?U-UCORRECTUANSWERU-StatementUofUTrust
FactorsUthatUcontributeUtoUtheUimageUduringUtheUinitialUcallUare:U(6)U-UCORRECTUANSWERU-Salutation
ToneUofUVoice
SpeedUofUquestionsU&UPronunciationsU
Diction
Volume
PhoneUImage
TheUfuneralUdirector'sUtoneUofUvoiceUshouldUbeU-UCORRECTUANSWERU-sympatheticUyetUprofessional
TheUfuneralUdirector'sUtoneUofUvoiceUshouldUnotUbeU-UCORRECTUANSWERU-overlyUsad,Ufurlom,Ucheerful
WhenUansweringUtheUphoneUatUtheUfuneralUhome,UyouUshouldUstateUwhat?U-UCORRECTUANSWERU-
NameUofUfuneralUhome,Uhis/herUname
TheUspeedUofUquestionsUandUpronunciationUshouldUbeUslightlyU__________UthanUthatUofUaUnormalUteleph
oneUconversation.U-UCORRECTUANSWERU-slower
DictionUshouldUbeU_____________UandU______________.U-UCORRECTUANSWERU-clear,Ucrisp
VolumeUofUtheUfuneralUdirector'sUvoiceUshouldUnotUbeUtooU_________UorUtooU______.U-
UCORRECTUANSWERU-loud,Uquiet
, DuringUtheUnotificationUofUdeathUcall,UtheUfuneralUhomeUshouldUreceiveUATULEASTUtheUfollowingUinformati
onU(7)U-UCORRECTUANSWERU-NameUofUdesceased
LocationUofUdeceased
NameUandUrelationshipUofUcaller
NameUofUNOK,UifUnotUcaller
PermissionUtoUembalmU
AgeUofUdeceased
AttendingUPhysicianUphoneU#
_______U&U____________UareUrequiredUwhenUfirstUcallUcomesUfromUanotherUfuneralUhome.U-
UCORRECTUANSWERU-ProfessionalUCourtesyU&UEthics
BeforeUconcludingUtheUfirstUcall,UtheUfuneralUhomeUshouldU________UtheUcallUbyUrepeatingUallUinformatio
n.U-UCORRECTUANSWERU-Conclude
GiveUtheUcallerUanUestimatedUtimeUofUarrivalUbutUdoUnotUsayUwhat?U-UCORRECTUANSWERU-forUsure
AvoidUsayingU______UonUanyUfirstUcallUrequest.U-UCORRECTUANSWERU-ThankUyou,UhaveUaUgoodUday.
TheUtransferUofUtheUdeceasedUfromUtheUplaceUofUdeathUtoUtheUfuneralUhomeUisUcalledU-
UCORRECTUANSWERU-Transfer/RemovalUofURemains
.UAUtransferUvehicleUcouldUbeUwhat?U-UCORRECTUANSWERU-Hearse,UMiniUVan,UUtilityUVan
FactorsUtoUdetermineUwhatUvehicleUtoUtakeUcouldUinclude:U__________UandU_________UofUtheUdeceasedU
-UCORRECTUANSWERU-age,Ulocation
ItsUbecomingUmoreUcommonUtoUuseUaU___________UorU____________UwhenUmakingUremovalsUfromU___
____U-UCORRECTUANSWERU-MiniUvan,UutilityUvehicle,Uinstitutions
