Business Communication (BCEN 3510)
Final Exam Prep
Abilities - ANS-skills and knowledge that can be applied to accomplishing work tasks
Attributes - ANS-personal traits or characteristics
Auditory Learners - ANS-like loud, clear voices and believe emotion is best conveyed through
voice (make up about 40%)
Authority - ANS-A principle of influence whereby people follow authority figures.
Buffer - ANS-A statement to establish common ground, show appreciation, state your sympathy,
or otherwise express goodwill
Business casual dress - ANS-one step down from formal business; intended to project a more
comfortable, relaxed feel while still maintaining a high standard of professionalism (high-level or
low-level)
Caring (Bad-News) - ANS-shows when you lessen the negative impacts on others and focus on
their needs
Caring (delivering presentations) - ANS-shows when you are responsive to the expectations of
your audience
Caring (employment communications) - ANS-shows when you demonstrate the ability to
manage effective workplace relationships
Caring (Persuasive) - ANS-shows when you explain how your product, service, or idea benefits
others
Caring (Planning Presentations) - ANS-shows when you provide content that meets the needs
of others
Caring (Routine) - ANS-shows when you are responsive to others and show respect for their
time
Casual dress - ANS-least formal option; rare in a business-related setting
Central Sales Theme - ANS-coherent, unified theme that consumers can recognize quickly
Character (Bad-News) - ANS-shows when you are completely transparent and honest
Character (delivering presentations) - ANS-shows when you display complete openness and
honesty
Character (employment communications) - ANS-shows when you demonstrate that you uphold
high professional norms and standards
Character (Persuasive) - ANS-shows when you provide completely reliable and honest
information
Character (Planning Presentations) - ANS-shows when you provide honest and transparent
content
Character (Routine) - ANS-shows when you live up to your promises and your company's
commitments
Chronological resumes - ANS-present the information in terms of education over time
, Competence (Bad-News) - ANS-shows when you generate a forward-looking plan to overcome
challenges
Competence (delivering presentations) - ANS-shows when you know and provide valuable
content
Competence (employment communications) - ANS-shows when you demonstrate skills and/or
knowledge to complete work tasks
Competence (Persuasive) - ANS-shows when you know everything about your product, service,
or idea
Competence (Planning Presentations) - ANS-shows when you demonstrate that you know what
you're talking about
Competence (Routine) - ANS-shows when you know how to manage and resolve routine
business tasks
Components of Announcements - ANS-Gain attention
Give announcement
Provide details
Call to action (for some)
State goodwill
Components of Apologies - ANS-Make acknowledgment
Express regret
Take responsibility
Offer commitment
State goodwill
Components of Appreciation Messages - ANS-Give thanks
Provide rationale
State goodwill
Components of Chronological Resumes - ANS-Name block
Summary of qualifications (career objective)
Education
Work experience
Additional information
Components of Claims - ANS-Make claim
Provide rationale
Call to action
State goodwill
Components of Cover Letters - ANS-Interest in position
Match with position
Call to action
Components of DIRECT Bad-News Message - ANS-Ease in with a buffer
Deliver the bad news
Provide rationale
Explain impacts
Focus on the future (as appropriate)
Show goodwill
Components of Directions - ANS-State goal
Final Exam Prep
Abilities - ANS-skills and knowledge that can be applied to accomplishing work tasks
Attributes - ANS-personal traits or characteristics
Auditory Learners - ANS-like loud, clear voices and believe emotion is best conveyed through
voice (make up about 40%)
Authority - ANS-A principle of influence whereby people follow authority figures.
Buffer - ANS-A statement to establish common ground, show appreciation, state your sympathy,
or otherwise express goodwill
Business casual dress - ANS-one step down from formal business; intended to project a more
comfortable, relaxed feel while still maintaining a high standard of professionalism (high-level or
low-level)
Caring (Bad-News) - ANS-shows when you lessen the negative impacts on others and focus on
their needs
Caring (delivering presentations) - ANS-shows when you are responsive to the expectations of
your audience
Caring (employment communications) - ANS-shows when you demonstrate the ability to
manage effective workplace relationships
Caring (Persuasive) - ANS-shows when you explain how your product, service, or idea benefits
others
Caring (Planning Presentations) - ANS-shows when you provide content that meets the needs
of others
Caring (Routine) - ANS-shows when you are responsive to others and show respect for their
time
Casual dress - ANS-least formal option; rare in a business-related setting
Central Sales Theme - ANS-coherent, unified theme that consumers can recognize quickly
Character (Bad-News) - ANS-shows when you are completely transparent and honest
Character (delivering presentations) - ANS-shows when you display complete openness and
honesty
Character (employment communications) - ANS-shows when you demonstrate that you uphold
high professional norms and standards
Character (Persuasive) - ANS-shows when you provide completely reliable and honest
information
Character (Planning Presentations) - ANS-shows when you provide honest and transparent
content
Character (Routine) - ANS-shows when you live up to your promises and your company's
commitments
Chronological resumes - ANS-present the information in terms of education over time
, Competence (Bad-News) - ANS-shows when you generate a forward-looking plan to overcome
challenges
Competence (delivering presentations) - ANS-shows when you know and provide valuable
content
Competence (employment communications) - ANS-shows when you demonstrate skills and/or
knowledge to complete work tasks
Competence (Persuasive) - ANS-shows when you know everything about your product, service,
or idea
Competence (Planning Presentations) - ANS-shows when you demonstrate that you know what
you're talking about
Competence (Routine) - ANS-shows when you know how to manage and resolve routine
business tasks
Components of Announcements - ANS-Gain attention
Give announcement
Provide details
Call to action (for some)
State goodwill
Components of Apologies - ANS-Make acknowledgment
Express regret
Take responsibility
Offer commitment
State goodwill
Components of Appreciation Messages - ANS-Give thanks
Provide rationale
State goodwill
Components of Chronological Resumes - ANS-Name block
Summary of qualifications (career objective)
Education
Work experience
Additional information
Components of Claims - ANS-Make claim
Provide rationale
Call to action
State goodwill
Components of Cover Letters - ANS-Interest in position
Match with position
Call to action
Components of DIRECT Bad-News Message - ANS-Ease in with a buffer
Deliver the bad news
Provide rationale
Explain impacts
Focus on the future (as appropriate)
Show goodwill
Components of Directions - ANS-State goal
