Communication
A message received that has the same meaning as the message intended is called
_____________ - ANS-a. written communication: memos, letters, reports notes, emails using
the written word
b
oral communication: face-to-face conversation, group discussions, and telephone calls using the
spoken word
c
communication: the process of transmitting information from one person to another
Correct selected d
effective communication: the process of sending a message that is received with the same
meaning as intended
D
Doug condenses his messages into ____ main points. - ANS-a. 3
b
8
c
5
d
2
A
Doug feels strongly that key messages should be - ANS-a. complex
Correct selected b
simple
c
complete
d
detailed
B
Doug leads his employees through the use of - ANS-Key Messages
What is the advantage of oral communication? - ANS-a
Oral communication suffers from problems of inaccuracy
Correct selected b
Oral communication promotes prompt feedback