AN 300 Exam 1 fully solved &
verified for
accuracy(guaranteed pass)
AN 300 Exam 1 fully solved &
verified for
accuracy(guaranteed pass)
Operations - answer The part of the business organization that is
responsible for producing goods or services
Operations Management - answer The management of systems or
processes that create goods and/or provide services
Supply Chain: definition - answer a sequence of activities and
organizations involved in producing and delivering a good or service
Supply chain: chain - answer suppliers' suppliers > direct suppliers
> producer > distributor > final customers
3 basic functions of the Business Organization - answer Marketing,
Operations, Finance
Determinants of service vs manufacturing - answer 1) degree of
customer contact (2) labor content of jobs (3)uniformity of inputs
(4) measurement of productivity (5)Quality assurance (6) Inventory
(7) Wages (8) Ability to patent
, Managing services is challenging for (7) reasons - answer (1)Jobs in
services less structured than in manufacturing
(2)Customer contact is higher in services
(3)In many services, worker skill levels are low comparatively
(4)Services are adding many new workers in low-skill, entry-level
positions
(5)Employee turnover is high in services, especially in low-skill jobs
(6)Input variability tends to be higher in many service environments
(7)Service performance can be adversely affected by many factors
outside of the manager's control
Process Management - answer A process consists of one or more
actions that transform inputs to outputs, the central role of all
management is process management
3 Categories of Business Processes - answer UPPER MANAGEMENT
PROCESSES: these govern the operation of the entire organization
OPERATIONAL PROCESSES: these are core processes that make up
the value stream (purchasing, production)
SUPPORTING PROCESSES: these support the core processes
(accounting, HR)
Process Variation (4 sources) - answer (1) the variety of goods and
services being offered: greater variety of goods/services the greater
variation in production
(2) structural variation in demand: generally predictable
(3) random variation: natural variation that is present in all
processes
(4) assignable variation: variation that has identifiable sources
The scope of Operations Management... - answer Ranges across the
organization
verified for
accuracy(guaranteed pass)
AN 300 Exam 1 fully solved &
verified for
accuracy(guaranteed pass)
Operations - answer The part of the business organization that is
responsible for producing goods or services
Operations Management - answer The management of systems or
processes that create goods and/or provide services
Supply Chain: definition - answer a sequence of activities and
organizations involved in producing and delivering a good or service
Supply chain: chain - answer suppliers' suppliers > direct suppliers
> producer > distributor > final customers
3 basic functions of the Business Organization - answer Marketing,
Operations, Finance
Determinants of service vs manufacturing - answer 1) degree of
customer contact (2) labor content of jobs (3)uniformity of inputs
(4) measurement of productivity (5)Quality assurance (6) Inventory
(7) Wages (8) Ability to patent
, Managing services is challenging for (7) reasons - answer (1)Jobs in
services less structured than in manufacturing
(2)Customer contact is higher in services
(3)In many services, worker skill levels are low comparatively
(4)Services are adding many new workers in low-skill, entry-level
positions
(5)Employee turnover is high in services, especially in low-skill jobs
(6)Input variability tends to be higher in many service environments
(7)Service performance can be adversely affected by many factors
outside of the manager's control
Process Management - answer A process consists of one or more
actions that transform inputs to outputs, the central role of all
management is process management
3 Categories of Business Processes - answer UPPER MANAGEMENT
PROCESSES: these govern the operation of the entire organization
OPERATIONAL PROCESSES: these are core processes that make up
the value stream (purchasing, production)
SUPPORTING PROCESSES: these support the core processes
(accounting, HR)
Process Variation (4 sources) - answer (1) the variety of goods and
services being offered: greater variety of goods/services the greater
variation in production
(2) structural variation in demand: generally predictable
(3) random variation: natural variation that is present in all
processes
(4) assignable variation: variation that has identifiable sources
The scope of Operations Management... - answer Ranges across the
organization
