OKSTATE PAPPAS MGMT 3013
EXAM 2 QUESTIONS AND
ANSWERS 100% PASS
Communication - ✔✔The two-way process of reaching mutual understanding, in which
participants not only exchange information, news, ideas and feelings but also create and
share meaning.
Sender - ✔✔the source of the message that initiates the communication cycle
Receiver - ✔✔the individual to whom a message is directed
Message - ✔✔the information that is being communicated
Medium - ✔✔the method or channel of transmission of the message
Encoding - ✔✔the process of assembling the message into an understandable language
for the receiver.
Decoding - ✔✔the process of interpreting the message for understanding
Noise - ✔✔any factor that keeps the message from being received properly
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,Feedback - ✔✔the reaction or response given by the receiver
Mediums of Communication - ✔✔(In order of effectiveness)
1.Face-to-face
2.Video Conferencing
3.Telephone
4.Two-Way Radio(Texting/DMing)
5.Written Documents
Information Richness - ✔✔the level of detail contained in a piece of information
Formal Communication - ✔✔Communication in which information is shared along the
different levels of the organizational structure and complies to specific processes and
standards.
Upward Communication - ✔✔information that comes from the subordinate level and is
communicated up to the managerial level.(requests,reports,suggestions,complaints)
Horizontal Communication - ✔✔formal requests and discussions that need to be had
between different departments or functions that are at the same level
External Communication - ✔✔communication to those outside of the organization
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, Downward Communication - ✔✔information that comes from the management level
and is communicated to employees at a lower level
Informal Communication - ✔✔The casual and unofficial form of communication
wherein the information is exchanged spontaneously between two or more persons
without conforming the prescribed official rules, processes, system, formalities and
chain of command
Grapevine - ✔✔The informal transmission of information, rumors, and gossip from
person to person
Management By Walking Around (MBWA) - ✔✔unstructured approach to hands-on,
direct participation by the managers in the work-related affairs of their subordinates, in
contrast to rigid and distant management
Personal Relationships - ✔✔Informal communication is typically based on ___________
within the workplace.
Timeliness - ✔✔The example of Amazon purchasing Whole Foods was given to
emphasize which element of effective communication?
Accurate - ✔✔First, and foremost, any communication you are a part of needs to be
Credibility - ✔✔The types of sources you use for information and data in your
communication has the greatest effect which aspect of effective communication?
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EXAM 2 QUESTIONS AND
ANSWERS 100% PASS
Communication - ✔✔The two-way process of reaching mutual understanding, in which
participants not only exchange information, news, ideas and feelings but also create and
share meaning.
Sender - ✔✔the source of the message that initiates the communication cycle
Receiver - ✔✔the individual to whom a message is directed
Message - ✔✔the information that is being communicated
Medium - ✔✔the method or channel of transmission of the message
Encoding - ✔✔the process of assembling the message into an understandable language
for the receiver.
Decoding - ✔✔the process of interpreting the message for understanding
Noise - ✔✔any factor that keeps the message from being received properly
Brittie Donald, All Rights Reserved © 2025 1
,Feedback - ✔✔the reaction or response given by the receiver
Mediums of Communication - ✔✔(In order of effectiveness)
1.Face-to-face
2.Video Conferencing
3.Telephone
4.Two-Way Radio(Texting/DMing)
5.Written Documents
Information Richness - ✔✔the level of detail contained in a piece of information
Formal Communication - ✔✔Communication in which information is shared along the
different levels of the organizational structure and complies to specific processes and
standards.
Upward Communication - ✔✔information that comes from the subordinate level and is
communicated up to the managerial level.(requests,reports,suggestions,complaints)
Horizontal Communication - ✔✔formal requests and discussions that need to be had
between different departments or functions that are at the same level
External Communication - ✔✔communication to those outside of the organization
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, Downward Communication - ✔✔information that comes from the management level
and is communicated to employees at a lower level
Informal Communication - ✔✔The casual and unofficial form of communication
wherein the information is exchanged spontaneously between two or more persons
without conforming the prescribed official rules, processes, system, formalities and
chain of command
Grapevine - ✔✔The informal transmission of information, rumors, and gossip from
person to person
Management By Walking Around (MBWA) - ✔✔unstructured approach to hands-on,
direct participation by the managers in the work-related affairs of their subordinates, in
contrast to rigid and distant management
Personal Relationships - ✔✔Informal communication is typically based on ___________
within the workplace.
Timeliness - ✔✔The example of Amazon purchasing Whole Foods was given to
emphasize which element of effective communication?
Accurate - ✔✔First, and foremost, any communication you are a part of needs to be
Credibility - ✔✔The types of sources you use for information and data in your
communication has the greatest effect which aspect of effective communication?
Brittie Donald, All Rights Reserved © 2025 3
