TOM 301 Final Review (latest update)
correctly answered to pass
True - correct answer ✔✔Operations management includes the design of goods and services.
True - correct answer ✔✔The concepts and methods of operations management can be used in any job,
regardless of the functional area of business or industry.
False - correct answer ✔✔A pair of shoes is an example of a durable good.
False - correct answer ✔✔Vehicles, airplanes, and dishwashers are examples of nondurable goods.
True - correct answer ✔✔Services that do not involve significant interaction with customers can be
managed much the same as goods in a factory, using proven principles of operations management.
False - correct answer ✔✔Goods are intangible, whereas services are tangible.
False - correct answer ✔✔The higher the customer participation, the more certainty a firm has with
respect to quality performance.
True - correct answer ✔✔For a service delivery system, availability depends on the system's capacity.
False - correct answer ✔✔A patent on a service can provide protection from competitors.
False - correct answer ✔✔The tangible nature of a service makes it easier to keep a competitor from
copying a business concept, facility layout, or service encounter design.
False - correct answer ✔✔Peripheral goods or services are those that are essential to a primary good or
service.
, False - correct answer ✔✔Assembling a dishwasher or providing a home mortgage is an example of
support processes in business.
True - correct answer ✔✔Nearly every major activity within an organization involves a process that
crosses traditional organizational boundaries.
True - correct answer ✔✔Manufacturing accounts for about 1 in 10 jobs in the U.S.
False - correct answer ✔✔Today, about 90 percent of the jobs in the U.S. economy are in goods-
producing industries.
Interoperability - correct answer ✔✔Which of the following is NOT a core issue of operations
management?
a. Quality
b. Efficiency
c. Cost
d. Interoperability
Process design - correct answer ✔✔Which of the following activities performed by operations managers
involves the selection of the right equipment, information, and work methods to produce high-quality
goods and services efficiently?
a. Job design
b. Service encounter design
c. Process design
d. Facility layout and design
Service facilities must be located close to suppliers and laborers. - correct answer ✔✔Which of the
following generalizations about services is INCORRECT?
a. Service facilities must be located close to suppliers and laborers.
b. Service facilities must be designed for good customer interaction and movement through their
facilities and their processes.
correctly answered to pass
True - correct answer ✔✔Operations management includes the design of goods and services.
True - correct answer ✔✔The concepts and methods of operations management can be used in any job,
regardless of the functional area of business or industry.
False - correct answer ✔✔A pair of shoes is an example of a durable good.
False - correct answer ✔✔Vehicles, airplanes, and dishwashers are examples of nondurable goods.
True - correct answer ✔✔Services that do not involve significant interaction with customers can be
managed much the same as goods in a factory, using proven principles of operations management.
False - correct answer ✔✔Goods are intangible, whereas services are tangible.
False - correct answer ✔✔The higher the customer participation, the more certainty a firm has with
respect to quality performance.
True - correct answer ✔✔For a service delivery system, availability depends on the system's capacity.
False - correct answer ✔✔A patent on a service can provide protection from competitors.
False - correct answer ✔✔The tangible nature of a service makes it easier to keep a competitor from
copying a business concept, facility layout, or service encounter design.
False - correct answer ✔✔Peripheral goods or services are those that are essential to a primary good or
service.
, False - correct answer ✔✔Assembling a dishwasher or providing a home mortgage is an example of
support processes in business.
True - correct answer ✔✔Nearly every major activity within an organization involves a process that
crosses traditional organizational boundaries.
True - correct answer ✔✔Manufacturing accounts for about 1 in 10 jobs in the U.S.
False - correct answer ✔✔Today, about 90 percent of the jobs in the U.S. economy are in goods-
producing industries.
Interoperability - correct answer ✔✔Which of the following is NOT a core issue of operations
management?
a. Quality
b. Efficiency
c. Cost
d. Interoperability
Process design - correct answer ✔✔Which of the following activities performed by operations managers
involves the selection of the right equipment, information, and work methods to produce high-quality
goods and services efficiently?
a. Job design
b. Service encounter design
c. Process design
d. Facility layout and design
Service facilities must be located close to suppliers and laborers. - correct answer ✔✔Which of the
following generalizations about services is INCORRECT?
a. Service facilities must be located close to suppliers and laborers.
b. Service facilities must be designed for good customer interaction and movement through their
facilities and their processes.
