OPSY 5315 - Rao- Exam 1 Study Guide with
ANSWERS 100% Correct
Which of the following are the primary functions of all organizations?
A. research and development, finance/accounting, and purchasing
B. marketing, human resources, and finance/accounting
C. production/operations, marketing, and human resources
D. marketing, production/operations, and finance/accounting
E. sales, quality control, and production/operations ✔✔ - marketing, production/operations, and
finance/accounting
Which of the following is NOT a typical service attribute?
A. simultaneous production and consumption
B. customer interaction is high
C. intangible product
D. difficult to resell
E. easy to store ✔✔ - easy to store
What is a global network of organizations and activities that supply a firm with goods and services?
A. supply tree
B. vendor tree
C. provider network
D. vendor network
E. supply chain ✔✔ - supply chain
,The total of all outputs produced by the transformation process divided by the total of the inputs is:
A. utilization.
B. defined only for manufacturing firms.
C. multifactor productivity.
D. greater in manufacturing than in services.
E. single-factor productivity. ✔✔ - multifactor productivity.
The time an activity will take assuming very unfavorable conditions is:
A. the pessimistic time.
B. the minimum time.
C. the optimistic time.
D. the activity variance.
E. exactly twice as long as the expected time. ✔✔ - the pessimistic time.
The capital investment each year in the United States usually
A. decreases unless favorably taxed.
B. remains constant.
C. decreases.
D. increases. ✔✔ - increases.
Which of these statements accurately captures a current trend in operations?
A. Rapid product development.
B. Jobs are increasingly specialized as workers focus on basic assembly tasks.
C. There is increased focus on local market and local competition.
,D. Mass production at the expense of product variety. ✔✔ - Rapid product development.
Productivity increases when
A. inputs decrease while outputs remain the same.
B. inputs and outputs increase proportionately.
C. outputs decrease while inputs remain the same.
D. inputs increase while outputs remain the same. ✔✔ - inputs decrease while outputs remain the
same.
Which of the following tasks would NOT typically represent an operations management activity at Hard
Rock Cafe?
A. designing an efficient layout
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. preparing an employee schedule ✔✔ - filing a tax return
The production process at Hard Rock Cafe does NOT include which of the following activities?
A. placing raw materials in cold storage
B. cooking
C. receiving
D. advertising ✔✔ - advertising
The ratio of all resources to the goods and services produced is referred to as
A. labor productivity.
B. productivity growth.
, C. single-factor productivity.
D. multifactor productivity. ✔✔ - multifactor productivity.
Which of the following is NOT one of the reasons operations managers want to work with their supply
chains to viciously cut inventories at every level?
A. Inventory hides quality issues.
B. Inventory requires financial resources.
C. Inventory constrains response to ever-shorter product life cycles.
D. Inventory provides safety against higher-than expected demand. ✔✔ - Inventory provides safety
against higher-than expected demand.
What is the goal for mass customization?
A. The goal is to let operations managers work with their supply chain to viciously cut inventories at
every level.
B. The goal is to seek creative designs, efficient production, and high-quality goods via international
collaboration.
C. The goal is to enrich jobs and move more decision making to the individual contributor.
D. The goal is to produce customized products, whenever and wherever needed. ✔✔ - The goal is to
produce customized products, whenever and wherever needed.
Which of the following international operations strategies uses decentralized authority with substantial
autonomy at each business?
A. transnational
B. multidomestic
C. global
D. international ✔✔ - multidomestic
Which of the following countries is NOT a member of the EU?
ANSWERS 100% Correct
Which of the following are the primary functions of all organizations?
A. research and development, finance/accounting, and purchasing
B. marketing, human resources, and finance/accounting
C. production/operations, marketing, and human resources
D. marketing, production/operations, and finance/accounting
E. sales, quality control, and production/operations ✔✔ - marketing, production/operations, and
finance/accounting
Which of the following is NOT a typical service attribute?
A. simultaneous production and consumption
B. customer interaction is high
C. intangible product
D. difficult to resell
E. easy to store ✔✔ - easy to store
What is a global network of organizations and activities that supply a firm with goods and services?
A. supply tree
B. vendor tree
C. provider network
D. vendor network
E. supply chain ✔✔ - supply chain
,The total of all outputs produced by the transformation process divided by the total of the inputs is:
A. utilization.
B. defined only for manufacturing firms.
C. multifactor productivity.
D. greater in manufacturing than in services.
E. single-factor productivity. ✔✔ - multifactor productivity.
The time an activity will take assuming very unfavorable conditions is:
A. the pessimistic time.
B. the minimum time.
C. the optimistic time.
D. the activity variance.
E. exactly twice as long as the expected time. ✔✔ - the pessimistic time.
The capital investment each year in the United States usually
A. decreases unless favorably taxed.
B. remains constant.
C. decreases.
D. increases. ✔✔ - increases.
Which of these statements accurately captures a current trend in operations?
A. Rapid product development.
B. Jobs are increasingly specialized as workers focus on basic assembly tasks.
C. There is increased focus on local market and local competition.
,D. Mass production at the expense of product variety. ✔✔ - Rapid product development.
Productivity increases when
A. inputs decrease while outputs remain the same.
B. inputs and outputs increase proportionately.
C. outputs decrease while inputs remain the same.
D. inputs increase while outputs remain the same. ✔✔ - inputs decrease while outputs remain the
same.
Which of the following tasks would NOT typically represent an operations management activity at Hard
Rock Cafe?
A. designing an efficient layout
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. preparing an employee schedule ✔✔ - filing a tax return
The production process at Hard Rock Cafe does NOT include which of the following activities?
A. placing raw materials in cold storage
B. cooking
C. receiving
D. advertising ✔✔ - advertising
The ratio of all resources to the goods and services produced is referred to as
A. labor productivity.
B. productivity growth.
, C. single-factor productivity.
D. multifactor productivity. ✔✔ - multifactor productivity.
Which of the following is NOT one of the reasons operations managers want to work with their supply
chains to viciously cut inventories at every level?
A. Inventory hides quality issues.
B. Inventory requires financial resources.
C. Inventory constrains response to ever-shorter product life cycles.
D. Inventory provides safety against higher-than expected demand. ✔✔ - Inventory provides safety
against higher-than expected demand.
What is the goal for mass customization?
A. The goal is to let operations managers work with their supply chain to viciously cut inventories at
every level.
B. The goal is to seek creative designs, efficient production, and high-quality goods via international
collaboration.
C. The goal is to enrich jobs and move more decision making to the individual contributor.
D. The goal is to produce customized products, whenever and wherever needed. ✔✔ - The goal is to
produce customized products, whenever and wherever needed.
Which of the following international operations strategies uses decentralized authority with substantial
autonomy at each business?
A. transnational
B. multidomestic
C. global
D. international ✔✔ - multidomestic
Which of the following countries is NOT a member of the EU?
