SSC101 Exam Questions and CORRECT
Answers
11. Which of the following is a tangible benefit of effective communication in an organization?
a. Faster problem solving
b. Increased productivity
c. Enhanced professional images and stronger brands
d. All of the above - CORRECT ANSWER -D
12. The U.S. workforce includes growing numbers of people with various ethnic backgrounds.
This will require the effective communicator to:
a. Communicate in team-based organizations
b. Communicate in an age of information
c. Communicate within a culturally diverse workforce
d. None of the above - CORRECT ANSWER -C
13. Which of the following most correctly describes the order of the communication process?
a. The sender has an idea, the sender encodes a message, the sender transmits the message, the
receiver gets the message.
b. The sender transmits the message, the sender receives feedback, the receiver decodes the
message.
c. The sender has an idea, the receiver decodes the message, the receiver gets the message.
d. The sender transmits the message, the sender encodes the message, the receiver sends
feedback. - CORRECT ANSWER - A
14. Which of the following questions is NOT a question that can help you make an ethical
communication decision?
a. Is this message legal?
b. Is this message feasible?
c. Is this a message you can live with?
,d. All are questions that can help you make an ethical decision. - CORRECT ANSWER -D
15. Which of the following is an incorrect example of how cultural context affects business
communication?
a. Executive offices are shared and open to all in high-context companies.
b. Objective data are valued over subjective relationships in a high-context company.
c. Meetings have fixed agendas and plenty of advanced notice in low-context companies.
d. Workers rely on detailed background information in low-context companies. - CORRECT
ANSWER - B
16. Informal social rules are:
a. Specifically taught "rights" and "wrongs" of how to behave.
b. Usually learned by watching how people behave and then imitating that behavior.
c. Another way to describe dining manners.
d. Avoided by cultures that condemn materialism. - CORRECT ANSWER -B
17. When communicators assume that their own cultural background is superior to all others,
they are using which of the following concepts?
a. Stereotyping
b. Ethnocentrism
c. Accurate assumptions
d. Social status - CORRECT ANSWER -B
18. When speaking to someone whose first language is different from yours, you should:
a. Use objective, accurate language.
b. Use slang and clichés.
c. Ask the listener, "Is this too difficult for you?"
d. Speak rapidly since the listener is accustomed to rapid speech in his or her first language. -
CORRECT ANSWER - A
,19. When writing to someone whose first language is different from yours, you should:
a. Include lengthy sentences, using many compound and complex sentences.
b. Use figures instead of writing numbers out in words.
c. Include slang, idioms, and jargon.
d. Do none of the above, since these are things to avoid in intercultural written communication. -
CORRECT ANSWER - B
20. Cultural diversity includes all of the following except:
a. Age differences
b. Nonverbal communication
c. Ability differences
d. All of the above - CORRECT ANSWER -D
11. Which of the following best describes groupthink?
a. Some team members have private motives that affect the group's interaction.
b. Individuals willingly set aside personal opinions and go along with everyone else, even though
everyone else is wrong.
c. Some team members don't contribute their fair share, and others notice.
d. None of the above - CORRECT ANSWER -B
12. When conducting and attending meetings, the leader should do which of the following to
help ensure a successful meeting?
a. Keep the meeting on track.
b. Follow parliamentary procedure.
c. Encourage participation.
d. All of the above - CORRECT ANSWER -D
13. Which of the following correctly describes the sequence of the listening process?
, a. Receiving, remembering, decoding, responding, and evaluating
b. Responding, evaluating, remembering, receiving, and decoding
c. Receiving, decoding, remembering, evaluating, and responding
d. None of the above - CORRECT ANSWER -C
14. Prejudgment involves
a. Listening selectively
b. Taking control of the conversation
c. Jumping to conclusions and closing your mind to additional information
d. Thinking negatively - CORRECT ANSWER -C
15. Which of the following is a habit of a poor listener?
a. Tuning out if delivery is poor
b. Judging content
c. Taking limited notes
d. Avoiding distractions - CORRECT ANSWER -A
16. Which of the following would not be a good habit to develop when receiving telephone calls?
a. Answer promptly and with a smile.
b. Identify yourself.
c. Wait to answer until the phone rings at least 3 times.
d. Take complete, accurate messages. - CORRECT ANSWER -C
17. Which of the following would not be a good habit to develop when leaving voice-mail
messages?
a. Keep the message simple.
b. Don't leave multiple, repetitious messages.
c. If you have bad news, call at a time when the other person is likely to be out of the office.
Answers
11. Which of the following is a tangible benefit of effective communication in an organization?
a. Faster problem solving
b. Increased productivity
c. Enhanced professional images and stronger brands
d. All of the above - CORRECT ANSWER -D
12. The U.S. workforce includes growing numbers of people with various ethnic backgrounds.
This will require the effective communicator to:
a. Communicate in team-based organizations
b. Communicate in an age of information
c. Communicate within a culturally diverse workforce
d. None of the above - CORRECT ANSWER -C
13. Which of the following most correctly describes the order of the communication process?
a. The sender has an idea, the sender encodes a message, the sender transmits the message, the
receiver gets the message.
b. The sender transmits the message, the sender receives feedback, the receiver decodes the
message.
c. The sender has an idea, the receiver decodes the message, the receiver gets the message.
d. The sender transmits the message, the sender encodes the message, the receiver sends
feedback. - CORRECT ANSWER - A
14. Which of the following questions is NOT a question that can help you make an ethical
communication decision?
a. Is this message legal?
b. Is this message feasible?
c. Is this a message you can live with?
,d. All are questions that can help you make an ethical decision. - CORRECT ANSWER -D
15. Which of the following is an incorrect example of how cultural context affects business
communication?
a. Executive offices are shared and open to all in high-context companies.
b. Objective data are valued over subjective relationships in a high-context company.
c. Meetings have fixed agendas and plenty of advanced notice in low-context companies.
d. Workers rely on detailed background information in low-context companies. - CORRECT
ANSWER - B
16. Informal social rules are:
a. Specifically taught "rights" and "wrongs" of how to behave.
b. Usually learned by watching how people behave and then imitating that behavior.
c. Another way to describe dining manners.
d. Avoided by cultures that condemn materialism. - CORRECT ANSWER -B
17. When communicators assume that their own cultural background is superior to all others,
they are using which of the following concepts?
a. Stereotyping
b. Ethnocentrism
c. Accurate assumptions
d. Social status - CORRECT ANSWER -B
18. When speaking to someone whose first language is different from yours, you should:
a. Use objective, accurate language.
b. Use slang and clichés.
c. Ask the listener, "Is this too difficult for you?"
d. Speak rapidly since the listener is accustomed to rapid speech in his or her first language. -
CORRECT ANSWER - A
,19. When writing to someone whose first language is different from yours, you should:
a. Include lengthy sentences, using many compound and complex sentences.
b. Use figures instead of writing numbers out in words.
c. Include slang, idioms, and jargon.
d. Do none of the above, since these are things to avoid in intercultural written communication. -
CORRECT ANSWER - B
20. Cultural diversity includes all of the following except:
a. Age differences
b. Nonverbal communication
c. Ability differences
d. All of the above - CORRECT ANSWER -D
11. Which of the following best describes groupthink?
a. Some team members have private motives that affect the group's interaction.
b. Individuals willingly set aside personal opinions and go along with everyone else, even though
everyone else is wrong.
c. Some team members don't contribute their fair share, and others notice.
d. None of the above - CORRECT ANSWER -B
12. When conducting and attending meetings, the leader should do which of the following to
help ensure a successful meeting?
a. Keep the meeting on track.
b. Follow parliamentary procedure.
c. Encourage participation.
d. All of the above - CORRECT ANSWER -D
13. Which of the following correctly describes the sequence of the listening process?
, a. Receiving, remembering, decoding, responding, and evaluating
b. Responding, evaluating, remembering, receiving, and decoding
c. Receiving, decoding, remembering, evaluating, and responding
d. None of the above - CORRECT ANSWER -C
14. Prejudgment involves
a. Listening selectively
b. Taking control of the conversation
c. Jumping to conclusions and closing your mind to additional information
d. Thinking negatively - CORRECT ANSWER -C
15. Which of the following is a habit of a poor listener?
a. Tuning out if delivery is poor
b. Judging content
c. Taking limited notes
d. Avoiding distractions - CORRECT ANSWER -A
16. Which of the following would not be a good habit to develop when receiving telephone calls?
a. Answer promptly and with a smile.
b. Identify yourself.
c. Wait to answer until the phone rings at least 3 times.
d. Take complete, accurate messages. - CORRECT ANSWER -C
17. Which of the following would not be a good habit to develop when leaving voice-mail
messages?
a. Keep the message simple.
b. Don't leave multiple, repetitious messages.
c. If you have bad news, call at a time when the other person is likely to be out of the office.
