[SSC 101] Chapter 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
Which of the following is true about the importance of effective communication to your career
and to the companies where you will work?
A) Communication is important for most jobs, except technical jobs such as engineering or
finance.
B) The higher you rise in your organization, the more time you spend using the technical skills of
your profession, and the less time you spend communicating.
C) Good communicators are generally more difficult to find than good accountants, good
engineers, or good attorneys.
D) Good communication has not been linked to financial advantages for companies.
E) Communication is important for most jobs, unless you are an entrepreneur. - CORRECT
ANSWER - C
The groups affected in some way by a company's actions are referred to as its ________.
A) factions
B) cliques
C) stakeholders
D) captive audience
E) captive market - CORRECT ANSWER -C
Effective messages ________.
A) convey abstract ideas
B) provide practical information
C) are usually voluminous
D) do not attempt to influence the reader
E) are usually informal - CORRECT ANSWER -B
To be effective, business messages should ________.
,A) use abstract words that lend themselves to interpretation
B) never contain opinions
C) present more information than required
D) not make arguments or recommendations
E) give facts rather than vague impressions - CORRECT ANSWER -E
To be effective, business messages should ________.
A) use abstract words that lend themselves to interpretation
B) adopt an informal tone
C) show your readers how they will benefit from responding to your message
D) not make arguments or recommendations
E) never contain opinions - CORRECT ANSWER -C
To be effective, business messages should ________.
A) clearly state what you expect from audience members
B) adopt an informal tone
C) use abstract words that lend themselves to interpretation
D) not make arguments or recommendations
E) never contain opinions - CORRECT ANSWER -A
Which of the following is true about communicating in today's business environment?
A) One should always communicate ethically, even when the choices are not crystal clear.
B) Following accepted standards of grammar, spelling and other aspects of high-quality business
writing are no longer relevant in today's technology-driven business environment.
C) Constructing compelling narratives—telling stories—is obsolete in today's fast-paced
business environment.
D) Adapting your messages and communication styles to specific audiences is unethical and,
often, illegal.
, E) It is now an accepted fact that business communication skills are largely innate and cannot be
learnt. - CORRECT ANSWER - A
Which of the following is true about communicating in today's business environment?
A) It is important to recognize that it is not possible to communicate ethically when the choices
are not crystal clear.
B) Following accepted standards of grammar, spelling and other aspects of high-quality business
writing are no longer relevant in today's technology-driven business environment.
C) Constructing compelling narratives—telling stories—is obsolete in today's fast-paced
business environment.
D) Adapting your messages and communication styles to specific audiences is crucial to business
communication today.
E) It is now an accepted fact that business communication skills are largely innate and cannot be
learned. - CORRECT ANSWER - D
Which of the following is the first step in the basic eight-step communication model?
A) The sender transmits the message through a channel.
B) The sender produces the message in a medium.
C) The sender has an idea.
D) The sender writes the message.
E) The sender organizes the message. - CORRECT ANSWER -C
Which of the following is the last step in the basic eight-step communication model?
A) The sender transmits the message through a channel.
B) The audience receives the message.
C) The receiver decodes the message.
D) The receiver responds to the message
E) The receiver provides feedback. - CORRECT ANSWER -E
Exam Questions and CORRECT Answers
Which of the following is true about the importance of effective communication to your career
and to the companies where you will work?
A) Communication is important for most jobs, except technical jobs such as engineering or
finance.
B) The higher you rise in your organization, the more time you spend using the technical skills of
your profession, and the less time you spend communicating.
C) Good communicators are generally more difficult to find than good accountants, good
engineers, or good attorneys.
D) Good communication has not been linked to financial advantages for companies.
E) Communication is important for most jobs, unless you are an entrepreneur. - CORRECT
ANSWER - C
The groups affected in some way by a company's actions are referred to as its ________.
A) factions
B) cliques
C) stakeholders
D) captive audience
E) captive market - CORRECT ANSWER -C
Effective messages ________.
A) convey abstract ideas
B) provide practical information
C) are usually voluminous
D) do not attempt to influence the reader
E) are usually informal - CORRECT ANSWER -B
To be effective, business messages should ________.
,A) use abstract words that lend themselves to interpretation
B) never contain opinions
C) present more information than required
D) not make arguments or recommendations
E) give facts rather than vague impressions - CORRECT ANSWER -E
To be effective, business messages should ________.
A) use abstract words that lend themselves to interpretation
B) adopt an informal tone
C) show your readers how they will benefit from responding to your message
D) not make arguments or recommendations
E) never contain opinions - CORRECT ANSWER -C
To be effective, business messages should ________.
A) clearly state what you expect from audience members
B) adopt an informal tone
C) use abstract words that lend themselves to interpretation
D) not make arguments or recommendations
E) never contain opinions - CORRECT ANSWER -A
Which of the following is true about communicating in today's business environment?
A) One should always communicate ethically, even when the choices are not crystal clear.
B) Following accepted standards of grammar, spelling and other aspects of high-quality business
writing are no longer relevant in today's technology-driven business environment.
C) Constructing compelling narratives—telling stories—is obsolete in today's fast-paced
business environment.
D) Adapting your messages and communication styles to specific audiences is unethical and,
often, illegal.
, E) It is now an accepted fact that business communication skills are largely innate and cannot be
learnt. - CORRECT ANSWER - A
Which of the following is true about communicating in today's business environment?
A) It is important to recognize that it is not possible to communicate ethically when the choices
are not crystal clear.
B) Following accepted standards of grammar, spelling and other aspects of high-quality business
writing are no longer relevant in today's technology-driven business environment.
C) Constructing compelling narratives—telling stories—is obsolete in today's fast-paced
business environment.
D) Adapting your messages and communication styles to specific audiences is crucial to business
communication today.
E) It is now an accepted fact that business communication skills are largely innate and cannot be
learned. - CORRECT ANSWER - D
Which of the following is the first step in the basic eight-step communication model?
A) The sender transmits the message through a channel.
B) The sender produces the message in a medium.
C) The sender has an idea.
D) The sender writes the message.
E) The sender organizes the message. - CORRECT ANSWER -C
Which of the following is the last step in the basic eight-step communication model?
A) The sender transmits the message through a channel.
B) The audience receives the message.
C) The receiver decodes the message.
D) The receiver responds to the message
E) The receiver provides feedback. - CORRECT ANSWER -E
