COS Basics 1 Questions With Complete Solutions
"No-Show" clients can be handled with all of the following
strategies EXCEPT:
Select one:
a.making reminder calls ahead of time
b.offering other available appointment times
c.informing client of cancellation policy
d.never discussing the missed appointment Correct Answers
d.never discussing the missed appointment
A deep admiration for someone or something is referred to as:
Select one:
a.respect
b.integrity
c.commitment
d.trustworthiness Correct Answers a.respect
A polite behavior that shows respect for other people is called:
Select one:
a.habit
b.attitude
c.courtesy
d.personality Correct Answers c.courtesy
A recommendation to prevent foot and leg problems would be:
Select one:
a.wear pointed shoes
b.stand on a hard floor
c.change positions frequently
,d.the use of non-adjustable chairs Correct Answers c.change
positions frequently
A routine behavior that is repeated regularly and tends to occur
unconsciously defines:
Select one:
a.habits
b.attitude
c.courtesy
d.personality Correct Answers a.habits
Adjusting your behavior to ensure your messages are being
understood, and adapting your approach is referred to as:
Select one:
a.flexing
b.reflecting
c.fixing
d.interacting Correct Answers a.flexing
After performing a service on a difficult client, Diane vents her
frustrations to other clients. Which of the following terms
identifies Diane's display of emotion?
Select one:
a.vitality
b.attitude
c.grammar
d.flexibility Correct Answers b.attitude
After performing a service on a hard-to-deal-with client, Diane
vents her frustrations to other clients. Which of the following
terms identifies Diane's display of emotion?
, Select one:
a.vitality
b.attitude
c.flexibility
d.grammar Correct Answers b.attitude
All of the following are trust-busters in a work environment
EXCEPT:
Select one:
a.integrity
b.insincerity
c.poor work ethic
d.self-absorbed behavior Correct Answers a.integrity
All of the following can help prevent neck and back strain
EXCEPT:
Select one:
a.working with the back straight
b.reaching overhead for supplies
c.using freestanding shampoo bowls
d.adjusting the height of the client's chair Correct Answers
b.reaching overhead for supplies
All of the following descriptions identify ways to build trust at
work EXCEPT:
Select one:
a.communicate in open, honest ways
b.seek personal gain above shared gain
c.do the right thing regardless of personal risk
d.show respect for the ideas and beliefs of others Correct
Answers b.seek personal gain above shared gain
"No-Show" clients can be handled with all of the following
strategies EXCEPT:
Select one:
a.making reminder calls ahead of time
b.offering other available appointment times
c.informing client of cancellation policy
d.never discussing the missed appointment Correct Answers
d.never discussing the missed appointment
A deep admiration for someone or something is referred to as:
Select one:
a.respect
b.integrity
c.commitment
d.trustworthiness Correct Answers a.respect
A polite behavior that shows respect for other people is called:
Select one:
a.habit
b.attitude
c.courtesy
d.personality Correct Answers c.courtesy
A recommendation to prevent foot and leg problems would be:
Select one:
a.wear pointed shoes
b.stand on a hard floor
c.change positions frequently
,d.the use of non-adjustable chairs Correct Answers c.change
positions frequently
A routine behavior that is repeated regularly and tends to occur
unconsciously defines:
Select one:
a.habits
b.attitude
c.courtesy
d.personality Correct Answers a.habits
Adjusting your behavior to ensure your messages are being
understood, and adapting your approach is referred to as:
Select one:
a.flexing
b.reflecting
c.fixing
d.interacting Correct Answers a.flexing
After performing a service on a difficult client, Diane vents her
frustrations to other clients. Which of the following terms
identifies Diane's display of emotion?
Select one:
a.vitality
b.attitude
c.grammar
d.flexibility Correct Answers b.attitude
After performing a service on a hard-to-deal-with client, Diane
vents her frustrations to other clients. Which of the following
terms identifies Diane's display of emotion?
, Select one:
a.vitality
b.attitude
c.flexibility
d.grammar Correct Answers b.attitude
All of the following are trust-busters in a work environment
EXCEPT:
Select one:
a.integrity
b.insincerity
c.poor work ethic
d.self-absorbed behavior Correct Answers a.integrity
All of the following can help prevent neck and back strain
EXCEPT:
Select one:
a.working with the back straight
b.reaching overhead for supplies
c.using freestanding shampoo bowls
d.adjusting the height of the client's chair Correct Answers
b.reaching overhead for supplies
All of the following descriptions identify ways to build trust at
work EXCEPT:
Select one:
a.communicate in open, honest ways
b.seek personal gain above shared gain
c.do the right thing regardless of personal risk
d.show respect for the ideas and beliefs of others Correct
Answers b.seek personal gain above shared gain
