HFT 4253 Test 2 || with 100% Accurate Solutions.
Front office correct answers the department within the hotel responsible for guest reservations,
registration, service, and payment
Front desk correct answers the area within the hotel used for guest registration and payment
FOM (front office manager) correct answers the hotel industry term for front office manager
PMS (property management system) correct answers the industry term for the computerized
system used to record guest reservations, financial information, and other data related to the
operation of a hotel's front office
CRS (central reservation system) correct answers the industry term for the computerized
program used to record guest room reservations
Back-up system correct answers redundant hardware and/or software operated in parallel to the
system in serves. Used in times of failure of power outages, such systems are often operated on
batteries
Night audit correct answers the process of reviewing for accuracy and completeness the
accounting transactions from the day to conclude, or "close", that day's sales information in
preparation for recording the transactions of the next day
Night auditor correct answers the individual who performs the daily review of all the financial
transactions with hotel guests recorded by the front office
Folio correct answers detailed list of hotel guest's room charges as well as other charges
authorized by the guest or legally imposed by the hotel
Room type correct answers specific configurations of guest rooms
(ex: size of bed)
Sell-out correct answers 1. a situation in which all available rooms are sold. A hotel, area, or
entire city may, if demand is strong enough, sell out.
2. a period of time in which management must attempt to optimize ADR
Historical data correct answers information related to the stays of past guests
(collectively info details all past history of hotel guests)
Guest history correct answers information related to the past stay(s) of one guest
Revenue management (RM) correct answers the process and procedures used to optimize
RevPAR
, Revenue manager correct answers an individual whose major task consists of forecasting room
demand so that the hotel can maximize RevPAR
Rack rate ("rack") correct answers the price at which a hotel sells its rooms when no discounts of
any kind are offered to the guest
Overbook(ed) ("oversold") correct answers a situation in which the hotel has more confirmed
guest reservations than it has rooms available to lodge those guests
Walk correct answers a situation in which a guest with a reservation is relocated from the
reserved hotel to another hotel because no room was available at the reserved hotel
No-show correct answers a guest who makes a room reservation but fails to cancel it or does not
arrive at the hotel on the date of the confirmed reservation
Corporate rate correct answers the special rate a hotel charges to its typical business traveler
(ex: 5-20% below the hotel's rack rate)
Transient correct answers individual guests who are not part of a group or tour booking
(ex: corporate, leisure, and government)
Negotiated rate ("volume rate") correct answers an agreed upon rate that is offered by a hotel but
is subjected to room availability
Group rate correct answers special discounted room rates given to customers who agree to buy a
large number of room nights for their group
Contract rate correct answers a fixed term room rate that is agreed to in advance and for the
length of the contract agreement
Upselling correct answers tactics used to increase the hotel's ADR by encouraging guests to
reserve higher-price rooms with better or more amenities than are provided with lower-priced
rooms
(ex: complimentary breakfast, views, room size, etc..)
Walk-in correct answers a guest seeking a room who arrives at the hotel without an advance
reservation
Curb appeal correct answers the initial visual impression the hotel's parking ares, grounds, and
external buildings create for an arriving guest
Confirmation number correct answers a series of numbers and/or letters that serve to identify a
specific hotel reservation
Cancellation number correct answers a series of numbers and/or letters that serve to identify the
cancellation of a specific hotel reservation
Front office correct answers the department within the hotel responsible for guest reservations,
registration, service, and payment
Front desk correct answers the area within the hotel used for guest registration and payment
FOM (front office manager) correct answers the hotel industry term for front office manager
PMS (property management system) correct answers the industry term for the computerized
system used to record guest reservations, financial information, and other data related to the
operation of a hotel's front office
CRS (central reservation system) correct answers the industry term for the computerized
program used to record guest room reservations
Back-up system correct answers redundant hardware and/or software operated in parallel to the
system in serves. Used in times of failure of power outages, such systems are often operated on
batteries
Night audit correct answers the process of reviewing for accuracy and completeness the
accounting transactions from the day to conclude, or "close", that day's sales information in
preparation for recording the transactions of the next day
Night auditor correct answers the individual who performs the daily review of all the financial
transactions with hotel guests recorded by the front office
Folio correct answers detailed list of hotel guest's room charges as well as other charges
authorized by the guest or legally imposed by the hotel
Room type correct answers specific configurations of guest rooms
(ex: size of bed)
Sell-out correct answers 1. a situation in which all available rooms are sold. A hotel, area, or
entire city may, if demand is strong enough, sell out.
2. a period of time in which management must attempt to optimize ADR
Historical data correct answers information related to the stays of past guests
(collectively info details all past history of hotel guests)
Guest history correct answers information related to the past stay(s) of one guest
Revenue management (RM) correct answers the process and procedures used to optimize
RevPAR
, Revenue manager correct answers an individual whose major task consists of forecasting room
demand so that the hotel can maximize RevPAR
Rack rate ("rack") correct answers the price at which a hotel sells its rooms when no discounts of
any kind are offered to the guest
Overbook(ed) ("oversold") correct answers a situation in which the hotel has more confirmed
guest reservations than it has rooms available to lodge those guests
Walk correct answers a situation in which a guest with a reservation is relocated from the
reserved hotel to another hotel because no room was available at the reserved hotel
No-show correct answers a guest who makes a room reservation but fails to cancel it or does not
arrive at the hotel on the date of the confirmed reservation
Corporate rate correct answers the special rate a hotel charges to its typical business traveler
(ex: 5-20% below the hotel's rack rate)
Transient correct answers individual guests who are not part of a group or tour booking
(ex: corporate, leisure, and government)
Negotiated rate ("volume rate") correct answers an agreed upon rate that is offered by a hotel but
is subjected to room availability
Group rate correct answers special discounted room rates given to customers who agree to buy a
large number of room nights for their group
Contract rate correct answers a fixed term room rate that is agreed to in advance and for the
length of the contract agreement
Upselling correct answers tactics used to increase the hotel's ADR by encouraging guests to
reserve higher-price rooms with better or more amenities than are provided with lower-priced
rooms
(ex: complimentary breakfast, views, room size, etc..)
Walk-in correct answers a guest seeking a room who arrives at the hotel without an advance
reservation
Curb appeal correct answers the initial visual impression the hotel's parking ares, grounds, and
external buildings create for an arriving guest
Confirmation number correct answers a series of numbers and/or letters that serve to identify a
specific hotel reservation
Cancellation number correct answers a series of numbers and/or letters that serve to identify the
cancellation of a specific hotel reservation
