FBLA INTRO TO BUSINESS
PROCEDURES UPDATED Exam Questions
and CORRECT Answers
A sales clerk entering details of a customers order is an example of... - CORRECT
ANSWER - Processing information
In some companies some office workers - CORRECT ANSWER - Perform a wide variety
of tasks, focus on a few specialized tasks, and perform only administrative support tasks
Maintaining calendars is an example of - CORRECT ANSWER - Managing information
Proficiency with a spreadsheet program is needed by workers who perform - CORRECT
ANSWER - Data processing activities
The US government publication that discusses the major occupations in the country is -
CORRECT ANSWER - The Occupational Outlook Handbook
An employee who is dependable and trustworthy exhibits - CORRECT ANSWER -
Reliability
Personal computers are a part of which major category of computers? - CORRECT
ANSWER - Microcomputers
Types of transmission carriers - CORRECT ANSWER - •Fiber-optic cable
•Twisted-pair cable
•Coaxial cable
,Software and hardware designed to prevent unauthorized users from gaining access to a
computer or network - CORRECT ANSWER - Firewalls
What is an information system composed of? - CORRECT ANSWER - •information
technology and resources
•procedures used to process information
•people
What is a well written business message like? - CORRECT ANSWER - It is clear, concise,
courteous, complete, and correct
Attitude that will improve listening skills - CORRECT ANSWER - Wanting to learn
Types of visual aids: - CORRECT ANSWER - •pictures
•graphics
•charts
Ways to prepare for a presentation: - CORRECT ANSWER - •prepare notes
•videotape your presentation
•review all visual aids
•prepare the meeting room
Document that provides information and authorization to make a payment - CORRECT
ANSWER - Voucher
Special check written by a bank on its own funds - CORRECT ANSWER - Cashier's
check
Commissions can be based on - CORRECT ANSWER - •price of items sold
, •number of items sold
•number of items produced
An organized workspace will : - CORRECT ANSWER - •increase productivity
•make finding files easier
•help prevent accidents
Preventive maintenance - CORRECT ANSWER - •should be performed by an employee
or service technician
•can extend life of office equipment
All office workers should learn: - CORRECT ANSWER - •evacuation plans for the office
building
•emergency telephone numbers
•location of first aid supplies
•how to report potential safety hazards
Airline schedule may be obtained by - CORRECT ANSWER - •calling an airline
•at ticket counters in an airport
•accessing an airline website
Removing a record from the file and recording the pertinent information - CORRECT
ANSWER - Charging out records
What does a cross reference sheet for a record contain? - CORRECT ANSWER - •the
name of subject under which the record was cross-referenced
•location of the record in the files
PROCEDURES UPDATED Exam Questions
and CORRECT Answers
A sales clerk entering details of a customers order is an example of... - CORRECT
ANSWER - Processing information
In some companies some office workers - CORRECT ANSWER - Perform a wide variety
of tasks, focus on a few specialized tasks, and perform only administrative support tasks
Maintaining calendars is an example of - CORRECT ANSWER - Managing information
Proficiency with a spreadsheet program is needed by workers who perform - CORRECT
ANSWER - Data processing activities
The US government publication that discusses the major occupations in the country is -
CORRECT ANSWER - The Occupational Outlook Handbook
An employee who is dependable and trustworthy exhibits - CORRECT ANSWER -
Reliability
Personal computers are a part of which major category of computers? - CORRECT
ANSWER - Microcomputers
Types of transmission carriers - CORRECT ANSWER - •Fiber-optic cable
•Twisted-pair cable
•Coaxial cable
,Software and hardware designed to prevent unauthorized users from gaining access to a
computer or network - CORRECT ANSWER - Firewalls
What is an information system composed of? - CORRECT ANSWER - •information
technology and resources
•procedures used to process information
•people
What is a well written business message like? - CORRECT ANSWER - It is clear, concise,
courteous, complete, and correct
Attitude that will improve listening skills - CORRECT ANSWER - Wanting to learn
Types of visual aids: - CORRECT ANSWER - •pictures
•graphics
•charts
Ways to prepare for a presentation: - CORRECT ANSWER - •prepare notes
•videotape your presentation
•review all visual aids
•prepare the meeting room
Document that provides information and authorization to make a payment - CORRECT
ANSWER - Voucher
Special check written by a bank on its own funds - CORRECT ANSWER - Cashier's
check
Commissions can be based on - CORRECT ANSWER - •price of items sold
, •number of items sold
•number of items produced
An organized workspace will : - CORRECT ANSWER - •increase productivity
•make finding files easier
•help prevent accidents
Preventive maintenance - CORRECT ANSWER - •should be performed by an employee
or service technician
•can extend life of office equipment
All office workers should learn: - CORRECT ANSWER - •evacuation plans for the office
building
•emergency telephone numbers
•location of first aid supplies
•how to report potential safety hazards
Airline schedule may be obtained by - CORRECT ANSWER - •calling an airline
•at ticket counters in an airport
•accessing an airline website
Removing a record from the file and recording the pertinent information - CORRECT
ANSWER - Charging out records
What does a cross reference sheet for a record contain? - CORRECT ANSWER - •the
name of subject under which the record was cross-referenced
•location of the record in the files
