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1. absenteeism when an employee doesn't show up for work
2. Accountability The personal duty to someone else (a higher-
level man- ager or the organization itself) for the
effective use of resources to complete an
assignment
3. Active listening The intention and ability to listen to others, use
the content and context of the communication,
and respond appropri- ately
4. Adverse employ- Any action, such as firings, demotions, schedule
ment action reduc- tions, or changes, that would harm the
individual employ- ee
5. Affirmative Ac- A series of policies, programs, and initiatives that
tion have been instituted by various entities within
both government and the private sector that are
designed to prefer hiring of individuals from
protected groups in certain circum- stances in an
attempt to mitigate past discrimination
6. Arbitrator A neutral third party who resolves a conflict by
making a binding decision
7. assessment A place where job applicants undergo a series of
cen- ter tests, interviews, and simulated experiences to
determine their potential for a particular job
8. Authority The right to give orders, enforce obedience, make
deci-
sions, and commit resources toward completing
organi- zational goals
9. Behaviorally A performance appraisal that provides a
An- chored description of each assessment along a
Rating Scale continuum
(BARS) form
10. Behaviors The actions taken by an individual
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11. Bias A personality-based tendency, either toward or
against
something
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12. Biological job Designing jobs by focusing on minimizing the
design physical strain on the worker by structuring
the physical work environment around the way
the body works
13. Bona fide occu-
pational qualifi- A qualification that is absolutely required in
cation (BFOQ) order for an individual to be able to successfully
do a particular job
14. Bonus A lump sum payment, typically given to an
individual at
the end of a time period
15. Broadbanding combining multiple pay levels into one
16. Burnout Constant lack of interest and motivation to
perform one's job
17. Business When a particular practice is necessary for the safe
Neces- sity and efficient operation of the business and when
there is a specific business purpose for applying a
particular stan- dard that may, in fact, be
discriminatory
18. Business skills: The analytical and quantitative skills—including
in-depth knowledge of how the business works
and its budgeting and strategic-planning
processes—that are necessary for a manager to
understand and contribute to the profitability of
the organization
19. Career The individually perceived sequence of attitudes
and be- haviors associated with work-related
experiences and activities over the span of a
person's life
20. career plateau a point in an individual's career at which the
probability of moving farther up the hierarchy is
low
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