UPDATED ACTUAL Exam Questions and
CORRECT Answers
Which of the following statements regarding goal setting is FALSE? - CORRECT
ANSWER - effective goal setting eliminates the problem of rewarding the wrong
behaviors
Systems - CORRECT ANSWER - ****the field of organizational behavior is
characterized by a _______ approach in how it strives to understand and improve people-
organization relations
high degree of openness - CORRECT ANSWER - ****John is assembling a work team
tasked with developing innovative uses for the firm's new product line. In selecting people to be
part of this team, which of the big five personality factors would be most beneficial?
paired comparison method - CORRECT ANSWER - ____ is a type of job evaluation
method in which individual jobs are evaluated in relation to every other job, based on a ranking
system, and an overall score is given for each job, determining the highest-valued job to the
lowest-valued job.
Effective goal setting eliminates rewarding bad behavior - CORRECT ANSWER - which
of the following statements regarding goal setting is FALSE?
Skill-based pay systems - CORRECT ANSWER - If an organization has particularly low
budget to be used for employee training, which reward system would be least appropriate?
Goals should be motivating to the employee - CORRECT ANSWER - Which one of the
following is NOT an aspect of the SMART goal system?
Relatedness - CORRECT ANSWER - Danielle isnt that interested in doing the project
because she feels like since everyone else in the group works in a different department, her
,opinions wont be respected. Which component of self-determination theory is Danielle
struggling with?
self-esteem - CORRECT ANSWER - The personality dimension of ___ depends on the
life experiences such as the opportunity to achieve ones goals, the ability to influence others, and
having a clear sense of being valued by others.
Succession planning - CORRECT ANSWER - ____ is defined as a process for identifying
and developing internal people who have the potential for filling positions
employees received attention - CORRECT ANSWER - The conclusion drawn from the
hawthorne studies was that worker output increased dramatically because:
turnover - CORRECT ANSWER - Losing an employee is called ____?
applied across other persons - CORRECT ANSWER - An employee determines the
outcome fairness of a conflict to be consistent when it is consistently:
Loss of production - CORRECT ANSWER - Which of the following is an example of
indirect turnover costs?
incentives - CORRECT ANSWER - ______ are given for meeting certain performance
standards, such as meeting a sales target
Going rate model - CORRECT ANSWER - Which of the following pay level models is
appropriate for a company if market pressures or labor supply-and-demand pressures greatly
impact the company
Paired comparison method - CORRECT ANSWER - ________ is the type of job
evaluation method in which individual jobs are evaluated in relation to every other job, based on
a ranking system, and an overall score is given for each job, determining the highest-valued job
to the lowest-valued job
, Mediators - CORRECT ANSWER - What links ones performance to the challenge of
attaining a goal?
Goal clarity and difficulty - CORRECT ANSWER - The two key attributes of challenging
goals are
Congruence - CORRECT ANSWER - Which of these is NOT a component of the job
characteristics model?
Inputs - CORRECT ANSWER - In the general equity model, ______ are what an
individual contributes to to an exchange.
Expectancy model - CORRECT ANSWER - Which model of motivation is based on the
idea that individuals are motivated to work when they believe that they can achieve things they
want from their jobs?
extrinsic - CORRECT ANSWER - Maria wants to book at least three more home parties
because if she reaches her goal of ten parties, the company will give her a four-day vacation to
Bermuda. What type of motivation does this demonstrate?
Symbolizing - CORRECT ANSWER - Terry wants to perfect his breaststroke, he spends
time watching videos of Michael phelps swimming so he can observe his breaststroke technique,
terry is engaged in:
Negtive reinforcement - CORRECT ANSWER - ______ occurs when an unpleasant event
that preceded the employee behavior is removed when the desired behavior occurs
contingent reinforcement - CORRECT ANSWER - Cameron will only receive a bonus if
he refers new customers. This is an example of: