HSA 210 Final Exam Study Guide 2025
Management - ANSWER The process of using what you have to do what you want to do.
4 levels of management - ANSWER 1. Top level management
2. Middle level management
3. Managers
4. Supervisors
Concept of authority - ANSWER managers must be able to give orders
organizational hierarchy - ANSWER a line of authority should run from top management
down to the lowest organizational levels
Discipline - ANSWER employees must respect rule and policies that govern the
organization
Unity of Command - ANSWER each employee should have only one boss
common good - ANSWER the interests of the organization are more important that the
interests of individual employees
compensation - ANSWER fair wage and salary administration plans must be used
centralization - ANSWER many management processes should be centralized
Division of labor - ANSWER employees should specialize in specific work tasks
Matchin - ANSWER employees should be placed in the positions most suitable for them
staff stability - ANSWER high employee turnover rates lead to inefficiency
employee initiative - ANSWER employees should be given some freedom to develop and
implement plans
team spirit - ANSWER when employees work together as a team, a sense of unity can
develop that will benefit the organization
3 Basic Management Concepts? - ANSWER Authority, Delegation, and Responsibility
Authority - ANSWER the power an organization gives to a supervisor to do something or
to get something done
Delegation - ANSWER the act of assigning a task to another person
Responsibility - ANSWER being held accountable for the use of authority
, Components of management - ANSWER planning, organizing, coordinating, staffing,
directing, controlling, and evaluating.
strategic planning - ANSWER general and futuristic in nature
operational planning - ANSWER activities are more specific and usually cover a planning
horizon of no more than one year
Organizing - ANSWER involves establishing the flow of authority and communication
between people and organizational levels
coordinating - ANSWER involves the ability to efficiently use resources to attain the
organization's objectives
Staffing - ANSWER involves recruiting applicants and hiring the best qualified
Directing - ANSWER includes all the activities necessary to oversee, motivate, train,
evaluate, and discipline employees
Controlling - ANSWER helps to ensure that you are attaining your objectives
Evaluating - ANSWER means considering how well you and your employees achieved
your objectives.
Technical skills - ANSWER the skills you need to perform your job and effectively
supervise the work of your employees.
Human Relations skills - ANSWER include communication, leadership, and
understanding how people work in groups, among many others.
Conceptual Skills - ANSWER the ability to make a decision by gathering information,
relating one situation to another, and drawing on personal experiences.
Supervisory responsibilities - ANSWER your boss, employees, guests, the profession,
and yourself
"Your Boss" - ANSWER you are responsible to your boss for performing assigned work
tasts
"Employees" - ANSWER You have responsibilities to your employees. Providing a safe
environment, opportunities for career development, being fair, etc.
"Guests" - ANSWER Your obligation to look at the organization as a whole from your
guests' perspective
"Yourself" - ANSWER Being a good supervisor not only helps the organization but you as
well
3 Types of business communication - ANSWER Downward, upward, and lateral
downward communication - ANSWER The passing of info from higher levels to lower
Management - ANSWER The process of using what you have to do what you want to do.
4 levels of management - ANSWER 1. Top level management
2. Middle level management
3. Managers
4. Supervisors
Concept of authority - ANSWER managers must be able to give orders
organizational hierarchy - ANSWER a line of authority should run from top management
down to the lowest organizational levels
Discipline - ANSWER employees must respect rule and policies that govern the
organization
Unity of Command - ANSWER each employee should have only one boss
common good - ANSWER the interests of the organization are more important that the
interests of individual employees
compensation - ANSWER fair wage and salary administration plans must be used
centralization - ANSWER many management processes should be centralized
Division of labor - ANSWER employees should specialize in specific work tasks
Matchin - ANSWER employees should be placed in the positions most suitable for them
staff stability - ANSWER high employee turnover rates lead to inefficiency
employee initiative - ANSWER employees should be given some freedom to develop and
implement plans
team spirit - ANSWER when employees work together as a team, a sense of unity can
develop that will benefit the organization
3 Basic Management Concepts? - ANSWER Authority, Delegation, and Responsibility
Authority - ANSWER the power an organization gives to a supervisor to do something or
to get something done
Delegation - ANSWER the act of assigning a task to another person
Responsibility - ANSWER being held accountable for the use of authority
, Components of management - ANSWER planning, organizing, coordinating, staffing,
directing, controlling, and evaluating.
strategic planning - ANSWER general and futuristic in nature
operational planning - ANSWER activities are more specific and usually cover a planning
horizon of no more than one year
Organizing - ANSWER involves establishing the flow of authority and communication
between people and organizational levels
coordinating - ANSWER involves the ability to efficiently use resources to attain the
organization's objectives
Staffing - ANSWER involves recruiting applicants and hiring the best qualified
Directing - ANSWER includes all the activities necessary to oversee, motivate, train,
evaluate, and discipline employees
Controlling - ANSWER helps to ensure that you are attaining your objectives
Evaluating - ANSWER means considering how well you and your employees achieved
your objectives.
Technical skills - ANSWER the skills you need to perform your job and effectively
supervise the work of your employees.
Human Relations skills - ANSWER include communication, leadership, and
understanding how people work in groups, among many others.
Conceptual Skills - ANSWER the ability to make a decision by gathering information,
relating one situation to another, and drawing on personal experiences.
Supervisory responsibilities - ANSWER your boss, employees, guests, the profession,
and yourself
"Your Boss" - ANSWER you are responsible to your boss for performing assigned work
tasts
"Employees" - ANSWER You have responsibilities to your employees. Providing a safe
environment, opportunities for career development, being fair, etc.
"Guests" - ANSWER Your obligation to look at the organization as a whole from your
guests' perspective
"Yourself" - ANSWER Being a good supervisor not only helps the organization but you as
well
3 Types of business communication - ANSWER Downward, upward, and lateral
downward communication - ANSWER The passing of info from higher levels to lower
