HSA 210 EXAM WITH 100% COMPLETE
SOLUTION
How many levels of management exist in most hospitality operations?
A. One
B. Two
C. Three
D. Four - ANSWER D. Four
In a typical food service operation, who is responsible for directing the work of
entry-level employees?
A. CEO
B. Manager
C. Supervisor
D. Board of Directors - ANSWER C. Supervisor
Work procedures and methods are examples of an organization's
A. Goals
B. assets
C. objectives
D. Competencies - ANSWER B. Assets
Which management principle proposed by Henri Fayol states that each employee should
have only one boss? (Chapter 1)b
A. Matching
B. Centralization
C. Division of Labor
D. Unity of command - ANSWER D. Unity of command
The tree basic management concepts most important to supervisors are authority,
delegation, and (Chapter 1)
,A. discipline
B. initiative
C. responsibility
D. specialization - ANSWER C. responsibility
Which management principle states that the interests of the organization than the
interests of its individual employees? (Chapter 1)
A. Centralization
B. Common Good
C. Employee Initiative
D. Organizational Hierarchy - ANSWER B. Common Good
Which management activity is normally categorized as strategic or operational?
(Chapter 1)
A. Planning
B. Organizing
C. Directing
D. Evaluating - ANSWER A. Planning
Which management activity considers how well an organization's objectives have been
attained? (Chapter 1)
A. Planning
B. Organizing
C. Controlling
D. Evaluating - ANSWER D. Evaluating
The personal qualities necessary to adequately perform a job's tasks are recorded in a
job (Chapter 1)
A. listing
B. description
C. application
D. specification - ANSWER D. specification
The three types of skills that hospitality supervisors need to be effective are technical,
,human relations, and (Chapter 1)
A. Technical
B. Elemental
C. Conceptual
D. Human relations - ANSWER C. Conceptual
Which is an example of a personality or character shortcoming that can cause a
supervisor to fail? (Chapter 1)
A. Prejudice
B. Low wages
C. Excessive workloads
D. High employee turnover - ANSWER A. Prejudice
Which of the following is typically the last activity in the sequence of operational
planning? (Chapter 1)
A. an operations budget
B. a marketing plan
C. a long-range plan
D. a business plan - ANSWER A. an operations budget
Decision-making falls into which of the following skill sets? (Chapter 1)
A. conceptual skills
B. human relations skills
C. technical skills
D. personal skills - ANSWER A. conceptual skills
How many different types of business communication does the text discuss? (Chapter 2)
A. One
B. Two
C. Three
D. Four - ANSWER C. Three
What is the type of business communication that moves information between persons at
, the same level in an organization? (Chapter 2)
A. Lateral
B. Upward
C. Encoded
D. Downward - ANSWER A. Lateral
What type of business communication will likely improve if a supervisor decides to work
in another department for a day or two? (Chapter 2)
A. Lateral communication
B. Upward communication
C. Encoded communication
D. Downward communication - ANSWER A. Lateral communication
What is an example of feedback using nonverbal communication? (Chapter 2)
A. Sending a text
B. Writing an email
C. Writing a note
D. Nodding your head in agreement - ANSWER D. Nodding your head in agreement
What barrier to communication is most likely present if a serious family problem
prevents an employee from paying close attention when her supervisor is giving her
work instructions? (Chapter 2)
A. Poor timing
B. Closed-mindedness
C. Personality differences
D. Differences in assumptions - ANSWER A. Poor timing
What is the form of personal bias that may be present when supervisors compare one
employee's performance to the performance of other employees? (Chapter 2)
A. Stereotype
B. Just-like-me
C. Contrast effect
D. Leniency/severity effect - ANSWER C. Contrast effect
SOLUTION
How many levels of management exist in most hospitality operations?
A. One
B. Two
C. Three
D. Four - ANSWER D. Four
In a typical food service operation, who is responsible for directing the work of
entry-level employees?
A. CEO
B. Manager
C. Supervisor
D. Board of Directors - ANSWER C. Supervisor
Work procedures and methods are examples of an organization's
A. Goals
B. assets
C. objectives
D. Competencies - ANSWER B. Assets
Which management principle proposed by Henri Fayol states that each employee should
have only one boss? (Chapter 1)b
A. Matching
B. Centralization
C. Division of Labor
D. Unity of command - ANSWER D. Unity of command
The tree basic management concepts most important to supervisors are authority,
delegation, and (Chapter 1)
,A. discipline
B. initiative
C. responsibility
D. specialization - ANSWER C. responsibility
Which management principle states that the interests of the organization than the
interests of its individual employees? (Chapter 1)
A. Centralization
B. Common Good
C. Employee Initiative
D. Organizational Hierarchy - ANSWER B. Common Good
Which management activity is normally categorized as strategic or operational?
(Chapter 1)
A. Planning
B. Organizing
C. Directing
D. Evaluating - ANSWER A. Planning
Which management activity considers how well an organization's objectives have been
attained? (Chapter 1)
A. Planning
B. Organizing
C. Controlling
D. Evaluating - ANSWER D. Evaluating
The personal qualities necessary to adequately perform a job's tasks are recorded in a
job (Chapter 1)
A. listing
B. description
C. application
D. specification - ANSWER D. specification
The three types of skills that hospitality supervisors need to be effective are technical,
,human relations, and (Chapter 1)
A. Technical
B. Elemental
C. Conceptual
D. Human relations - ANSWER C. Conceptual
Which is an example of a personality or character shortcoming that can cause a
supervisor to fail? (Chapter 1)
A. Prejudice
B. Low wages
C. Excessive workloads
D. High employee turnover - ANSWER A. Prejudice
Which of the following is typically the last activity in the sequence of operational
planning? (Chapter 1)
A. an operations budget
B. a marketing plan
C. a long-range plan
D. a business plan - ANSWER A. an operations budget
Decision-making falls into which of the following skill sets? (Chapter 1)
A. conceptual skills
B. human relations skills
C. technical skills
D. personal skills - ANSWER A. conceptual skills
How many different types of business communication does the text discuss? (Chapter 2)
A. One
B. Two
C. Three
D. Four - ANSWER C. Three
What is the type of business communication that moves information between persons at
, the same level in an organization? (Chapter 2)
A. Lateral
B. Upward
C. Encoded
D. Downward - ANSWER A. Lateral
What type of business communication will likely improve if a supervisor decides to work
in another department for a day or two? (Chapter 2)
A. Lateral communication
B. Upward communication
C. Encoded communication
D. Downward communication - ANSWER A. Lateral communication
What is an example of feedback using nonverbal communication? (Chapter 2)
A. Sending a text
B. Writing an email
C. Writing a note
D. Nodding your head in agreement - ANSWER D. Nodding your head in agreement
What barrier to communication is most likely present if a serious family problem
prevents an employee from paying close attention when her supervisor is giving her
work instructions? (Chapter 2)
A. Poor timing
B. Closed-mindedness
C. Personality differences
D. Differences in assumptions - ANSWER A. Poor timing
What is the form of personal bias that may be present when supervisors compare one
employee's performance to the performance of other employees? (Chapter 2)
A. Stereotype
B. Just-like-me
C. Contrast effect
D. Leniency/severity effect - ANSWER C. Contrast effect
