SOUTHWEST AIRLINES PROFESSIONAL COMMUNICATIONS CERTIFICATION EXAM ACTUAL EXAM WELL UPDATED QUESTIONS AND VERIFIED ANSWERS || ALREADY GRADED A ++

SOUTHWEST AIRLINES PROFESSIONAL
COMMUNICATIONS CERTIFICATION
EXAM 2025-2026 ACTUAL EXAM WELL
UPDATED QUESTIONS AND VERIFIED
ANSWERS || ALREADY GRADED A ++

Southwest Airlines Professional Communications Certification Exam


Which of the following is NOT a resource to use when you do not understand
the main idea of a reading assignment? - CORRECT ANSWERS - Spark
Notes


Which of the following is described as the most important way to solidify
understanding of a concept according to the presentation? - CORRECT
ANSWERS - Usage




Which of the following is a true statement describing concept mapping? -
CORRECT ANSWERS - It illustrates visual relationships between terms


Which of the following is NOT a true statement? - CORRECT ANSWERS -
Standardized tests only test low-frequency, difficult words


In the word "inconceivable," which of the following is the root word? -
CORRECT ANSWERS - Conceive


Which of the following describes circumlocution? - CORRECT ANSWERS -
To describe a single word by using multiple words which convey the same idea

,Which of the following is NOT a way to learn vocabulary terms? - CORRECT
ANSWERS - Googling


Which of the following is NOT a strategy for learning unfamiliar words
according to the presentation? - CORRECT ANSWERS - Using
standardized tests


Which of the following is NOT a way to ensure you are taking effective notes? -
CORRECT ANSWERS - Writing notes after the event to ensure you pay
attention during the lecture


Which type of listening should be used when listening to a poem? - CORRECT
ANSWERS - Appreciative


A _________ presentation should be used to sell a product. - CORRECT
ANSWERS - Persuasive


In professional communication a ________ is best for a short message. -
CORRECT ANSWERS - Memo


Which term is not part of the four Ps of marketing? - CORRECT ANSWERS -
Publication


All of the following are fields of external communication except: - CORRECT
ANSWERS - Interviews


_________ listening can also be called pseudo listening. - CORRECT
ANSWERS - False


All of the following are parts of a report except: - CORRECT ANSWERS -
introduction

, James recently learned he was not promoted because the company wanted a
younger person to lead the group. This is an example of ________
discrimination. - CORRECT ANSWERS - Age


In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity. - CORRECT ANSWERS - 1964


All of the following are skills of public relations except: - CORRECT
ANSWERS - Selling


Which of the following are the two types of listening? - CORRECT ANSWERS
- Active and passive


Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen
how he did on his algebra test. Stephen answering Joe's question is an example
of which of the following? - CORRECT ANSWERS - Feedback


Chris and Susan are discussing their plans for the football game tomorrow night
over the telephone. Which of the following would the telephone be considered
in the scenario? - CORRECT ANSWERS - Channel


Which of the following models of communication best describes simultaneous
interpersonal communication? - CORRECT ANSWERS - Transactional
Model


The technique used to influence attitudes toward a product, idea or issue is
known as which of the following? - CORRECT ANSWERS - Propaganda