Motivation - Answers set of energetic forces that originates both within and outside an employee,
initiates work-related effort
What does motivation determine? - Answers Direction, intensity, and persistence of effort
Expectancy Theory - Answers the cognitive process employees go through to make choices among
different voluntary responses
Expectancy - Answers high level of effort will result in the successful performance of some task
Instrumentality - Answers successful performance results in some outcomes
Valence - Answers anticipated value of the outcomes associated with performance
self-efficacy - Answers a person that has the capabilities needed for a task
What factors increase self-efficacy? - Answers past accomplishments, vicarious experiences, verbal
persuation, & emotional cues
extrinsic motivation (trying to get paid) - Answers motivation controlled by contingency depending on
task performance
intrinsic motivation (pride of accomplishment) - Answers motivation felt when task performance is its
own reward
meaning of money - Answers motivation felt when task performance is its own reward
Three dimensions of the view of money? - Answers achievement, respect, & freedom
achievement - Answers money symbolizes success
respect - Answers money brings respect in the community
freedom - Answers money provides opportunity
motivational force equation - Answers Expectancy x Instrumentality x Valence (E -> P) x [P->O) x V
Goal Setting Theory - Answers goals as the primary drivers of the intensity and persistence of effort
(motivation)
specific and difficult goals - Answers Goals that stretch an employee to perform at his or her maximum
level while still staying within the boundaries of his or her ability
What is the relationship between goal difficulty and task performance? - Answers When goals are easy,
task effort is lower, when goals are harder---task effort maximizes
self-set goals - Answers internalized goals that people use to monitor their own task progress
, How do self-set goals relate to task strategies? - Answers goals trigger the creation of task strategies in
order to obtain successful performance
Feedback - Answers updates on employee progress toward goal attainment
task complexity - Answers how complicated information and actions involved in a task are, as well as
how much the task changes
goal commitment - Answers person accepts a goal and is determined to try to reach it
What strategies can be used to foster commitment? - Answers Rewards, Publicity, Support,
Participation, & Resources
SMART Goals - Answers Specific, Measurable, Achievable, Results-Based, Time-Sensitive goals (strong
acceptable goals)
Equity Theory - Answers employees create mental ledger of outcomes and inputs from their job duties
outcomes and inputs - Answers inputs: effort, skills, & perfomance
outputs: benefits, pay, & rewards
What are the different forms of (in)equity? - Answers equity, underrewarded inequity, & overrewarded
equity
How to restore balance of the equity forms? - Answers Equity = no action
under rewarded= grow outcomes; shrink inputs
overrewarded= shrink outcomes; grow inputs
Who is the comparison other? What types of comparison others are there (internal and external)? -
Answers def: person who provides an intuitive frame of reference for judging equity
types:
internal: refer to someone in the same company