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MHS: Customer Service Exam Questions
And Answers 100% Guaranteed Pass.
Body language, eye contact, voice tone or inflections, and distance are all examples of which
form of communication:
-Listening
-Verbal
-Nonverbal
-Written - Answer✔Nonverbal
Sending an email to a patient, completing a medical chart, or composing a report for your team
are all examples of which form of communication?
-Verbal
-Written
-Nonverbal
-Listening - Answer✔Written
At the conclusion of his visit, Herman decides to go to the Pharmacy to pick up his new
prescription. Entering the Pharmacy, he notices a new kiosk, and asks the Technician for
assistance. She waves him to a seat, never taking her eyes off her cell phone. What is wrong with
this scenario? (Select all that apply)
-Herman didn't attempt to try the kiosk without asking for assistance
-The Technician's unwillingness to assist the customer
-The Technician does not acknowledge Herman with eye contact
-A lack of responsiveness from the Technician - Answer✔-The Technician's unwillingness to
assist the customer
-The Technician does not acknowledge Herman with eye contact
-A lack of responsiveness from the Technician
1|Page
MHS: Customer Service Exam Questions
And Answers 100% Guaranteed Pass.
Body language, eye contact, voice tone or inflections, and distance are all examples of which
form of communication:
-Listening
-Verbal
-Nonverbal
-Written - Answer✔Nonverbal
Sending an email to a patient, completing a medical chart, or composing a report for your team
are all examples of which form of communication?
-Verbal
-Written
-Nonverbal
-Listening - Answer✔Written
At the conclusion of his visit, Herman decides to go to the Pharmacy to pick up his new
prescription. Entering the Pharmacy, he notices a new kiosk, and asks the Technician for
assistance. She waves him to a seat, never taking her eyes off her cell phone. What is wrong with
this scenario? (Select all that apply)
-Herman didn't attempt to try the kiosk without asking for assistance
-The Technician's unwillingness to assist the customer
-The Technician does not acknowledge Herman with eye contact
-A lack of responsiveness from the Technician - Answer✔-The Technician's unwillingness to
assist the customer
-The Technician does not acknowledge Herman with eye contact
-A lack of responsiveness from the Technician
1|Page
