WGU - Intro to IT - D322 2025/2026 Full study guide
sections 2-8 Complete Practice Questions With Correct
Answers
1. Specifically, IT functions cover five different domains:: communication
data collection and management
information security management
consumer relationship management
process improvement
2. IT governance is: the system of processes that ensures the effective and efficient
use of IT to enable an organization to achieve its business goals and to add value
to key stakeholders in an organization.
3. Network administrators: set up, maintain, and monitor the hardware and soft-
ware that support the networking components of the computer systems.
4. Systems administrators: set up, maintain, and monitor devices that support
business operations. These devices include anything from projectors and smart-
boards in a training room to the devices in the server room.
5. Web administrators: control the outward-facing content on an organization's
website and intranets and ensure that the sites function and integrate with back-end
systems, such as supporting databases.
6. Database administrators: configure and troubleshoot an organization's data
repositories.
7. Cybersecurity analysts: monitor the behaviors of the system components for
anomalies and malicious attacks. They also put measures in place to deter, detect,
,and mitigate internal and external threats.
8. Technical support specialists: provide end-user training and help users resolve
issues accessing resources and systems.
9. Outsourcing: uses the resources and skills of a developed workforce from an
external organization.
10. Insourcing: assigns a project to employees within the organization. Insourcing
generally requires the development of new operations and processes, making it an
expensive option.
11. The project management life cycle is represented differently in various
models, but projects generally include four phases:: initiation, planning, execu-
tion, and closure.
12. Project initiation: broadly defines the project. It usually begins with a business
case, followed by a feasibility study. During the feasibility study, research assesses
whether the business case will lead to a reasonable, feasible solution. Project
stakeholders provide input in the analysis of the business case, resulting in a
project charter, or project initiation document, that outlines the business needs, the
stakeholders, and the business case.
13. Project planning (1 of 2): includes developing a road map that everyone follows.
This phase starts with setting the project goals, commonly using the SMART or
,CLEAR frameworks, both of which are described below.
Specific: Set a specific goal that answers the questions who, what, where, when,
which, and why.
Measurable: Create criteria that can be used to measure the success of the goal.
Attainable: Ensure the goal is attainable given the resources.
Realistic: Assess the willingness to work toward the goal.
Timely: The goal should be achievable within the available timeframe.
Collaborative: The goal should encourage employees to work together.
Limited: The goal should be limited in scope and time to keep it manageable.
Emotional: The goal should tap into the passion of employees and be something
they can form an emotional connection to. This can optimize the quality of work.
Appreciable: Break larger goals into smaller tasks that can be quickly achieved.
Refinable: As new situations arise, be flexible and refine the goal as needed.
14. Project planning (2 of 2): defines the project scope and drafts a project man-
agement plan. The project management plan identifies project resources, including
cost and time estimations. A project generally has each of the following documents
by the end of the planning phase:
scope statement outlining the objectives, deliverables, and milestones
work breakdown structure (WBS) breaking the project into manageable segments
for the team
milestones defining high-level goals to meet throughout the project's duration
, communication plan outlining the frequency and methods of communicating with
stakeholders
risk management plan identifying foreseeable risks, including cost overruns and
delays
15. Project Execution: During project execution, project deliverables are developed
and completed. A kickoff meeting usually marks the start of this phase. Tasks typi-
cally include developing the project team, assigning resources, setting up tracking
systems, conducting status meetings, and monitoring the project timetable.
Project performance is constantly observed during the execution phase. Key per-
formance indicators, or metrics, are used to monitor the progress of the project,
determining whether the project is on track to meet the defined milestones.
sections 2-8 Complete Practice Questions With Correct
Answers
1. Specifically, IT functions cover five different domains:: communication
data collection and management
information security management
consumer relationship management
process improvement
2. IT governance is: the system of processes that ensures the effective and efficient
use of IT to enable an organization to achieve its business goals and to add value
to key stakeholders in an organization.
3. Network administrators: set up, maintain, and monitor the hardware and soft-
ware that support the networking components of the computer systems.
4. Systems administrators: set up, maintain, and monitor devices that support
business operations. These devices include anything from projectors and smart-
boards in a training room to the devices in the server room.
5. Web administrators: control the outward-facing content on an organization's
website and intranets and ensure that the sites function and integrate with back-end
systems, such as supporting databases.
6. Database administrators: configure and troubleshoot an organization's data
repositories.
7. Cybersecurity analysts: monitor the behaviors of the system components for
anomalies and malicious attacks. They also put measures in place to deter, detect,
,and mitigate internal and external threats.
8. Technical support specialists: provide end-user training and help users resolve
issues accessing resources and systems.
9. Outsourcing: uses the resources and skills of a developed workforce from an
external organization.
10. Insourcing: assigns a project to employees within the organization. Insourcing
generally requires the development of new operations and processes, making it an
expensive option.
11. The project management life cycle is represented differently in various
models, but projects generally include four phases:: initiation, planning, execu-
tion, and closure.
12. Project initiation: broadly defines the project. It usually begins with a business
case, followed by a feasibility study. During the feasibility study, research assesses
whether the business case will lead to a reasonable, feasible solution. Project
stakeholders provide input in the analysis of the business case, resulting in a
project charter, or project initiation document, that outlines the business needs, the
stakeholders, and the business case.
13. Project planning (1 of 2): includes developing a road map that everyone follows.
This phase starts with setting the project goals, commonly using the SMART or
,CLEAR frameworks, both of which are described below.
Specific: Set a specific goal that answers the questions who, what, where, when,
which, and why.
Measurable: Create criteria that can be used to measure the success of the goal.
Attainable: Ensure the goal is attainable given the resources.
Realistic: Assess the willingness to work toward the goal.
Timely: The goal should be achievable within the available timeframe.
Collaborative: The goal should encourage employees to work together.
Limited: The goal should be limited in scope and time to keep it manageable.
Emotional: The goal should tap into the passion of employees and be something
they can form an emotional connection to. This can optimize the quality of work.
Appreciable: Break larger goals into smaller tasks that can be quickly achieved.
Refinable: As new situations arise, be flexible and refine the goal as needed.
14. Project planning (2 of 2): defines the project scope and drafts a project man-
agement plan. The project management plan identifies project resources, including
cost and time estimations. A project generally has each of the following documents
by the end of the planning phase:
scope statement outlining the objectives, deliverables, and milestones
work breakdown structure (WBS) breaking the project into manageable segments
for the team
milestones defining high-level goals to meet throughout the project's duration
, communication plan outlining the frequency and methods of communicating with
stakeholders
risk management plan identifying foreseeable risks, including cost overruns and
delays
15. Project Execution: During project execution, project deliverables are developed
and completed. A kickoff meeting usually marks the start of this phase. Tasks typi-
cally include developing the project team, assigning resources, setting up tracking
systems, conducting status meetings, and monitoring the project timetable.
Project performance is constantly observed during the execution phase. Key per-
formance indicators, or metrics, are used to monitor the progress of the project,
determining whether the project is on track to meet the defined milestones.
