OTH 220 EXAM LATEST UPDATE
multi-directional communication model - ANSWER every direction communication
transactional communication - ANSWER send a message and a receiver gives feedback
discursive model of communication - ANSWER -optimal communication is leaders
concern
-leader influence by communication
-sucessful interactions
social exchange theory - ANSWER mutual benefit
social information processing model - ANSWER communication from technology can be
effective/help with time consuming
four domains between ot and oat - ANSWER 1. respect roles
2. teamwork
3. values
4. effective communication
assertive communication - ANSWER -firm/ respectful communication
-based on own interest
-set boundaries/ trust
-express difficult situations
interpersonal collaboration - ANSWER -share goals
-identy teams level of functioning
medium communication - ANSWER figure out what's best form of communication
in person or not etc
7 cs - ANSWER 1. correct
2. consider
3. concise
4. clarity
, 5. courtesy
6. complete
7. concrete
non-verbal communication - ANSWER -only 7 % is communication verbally
kinesis with non-verbal - ANSWER movement
oculetics with non-verbal - ANSWER eye movement
flaptics with non-verbal - ANSWER handshake etc
proxemics with non-verbal - ANSWER personal space
paralinguistic with non-verbal - ANSWER non verbal speech
how to be a communicator (3) - ANSWER 1. reflect
2. practice
3. continial impovement (ask others)
requisite managerial authority - ANSWER Ability to hire, fire, reward, give assignments
Manager 4 functions - ANSWER 1. plan
2. organize/ staffing
3. direct
4. control
plan (manager) - ANSWER what to do/ activities
organize/staffing (manager) - ANSWER interviews, staff etc
direction (manager) - ANSWER guidance
control (manager) - ANSWER standards/policies
operational planning - ANSWER day by day
strategic planning - ANSWER long/term....mission statemenets/ vision statements/
policies
finical planning - ANSWER developing a strategy to meet present and long-term financial
needs
fiscal year - ANSWER an accounting period that is one year long
metric system - ANSWER key strategy/ qualifying measure track process
multi-directional communication model - ANSWER every direction communication
transactional communication - ANSWER send a message and a receiver gives feedback
discursive model of communication - ANSWER -optimal communication is leaders
concern
-leader influence by communication
-sucessful interactions
social exchange theory - ANSWER mutual benefit
social information processing model - ANSWER communication from technology can be
effective/help with time consuming
four domains between ot and oat - ANSWER 1. respect roles
2. teamwork
3. values
4. effective communication
assertive communication - ANSWER -firm/ respectful communication
-based on own interest
-set boundaries/ trust
-express difficult situations
interpersonal collaboration - ANSWER -share goals
-identy teams level of functioning
medium communication - ANSWER figure out what's best form of communication
in person or not etc
7 cs - ANSWER 1. correct
2. consider
3. concise
4. clarity
, 5. courtesy
6. complete
7. concrete
non-verbal communication - ANSWER -only 7 % is communication verbally
kinesis with non-verbal - ANSWER movement
oculetics with non-verbal - ANSWER eye movement
flaptics with non-verbal - ANSWER handshake etc
proxemics with non-verbal - ANSWER personal space
paralinguistic with non-verbal - ANSWER non verbal speech
how to be a communicator (3) - ANSWER 1. reflect
2. practice
3. continial impovement (ask others)
requisite managerial authority - ANSWER Ability to hire, fire, reward, give assignments
Manager 4 functions - ANSWER 1. plan
2. organize/ staffing
3. direct
4. control
plan (manager) - ANSWER what to do/ activities
organize/staffing (manager) - ANSWER interviews, staff etc
direction (manager) - ANSWER guidance
control (manager) - ANSWER standards/policies
operational planning - ANSWER day by day
strategic planning - ANSWER long/term....mission statemenets/ vision statements/
policies
finical planning - ANSWER developing a strategy to meet present and long-term financial
needs
fiscal year - ANSWER an accounting period that is one year long
metric system - ANSWER key strategy/ qualifying measure track process
