CNA Chapter 7 Exam Questions with Verified Solutions Latest Update 2025 (Graded A+)

CNA Chapter 7 Exam Questions with Verified Solutions Latest Update 2025 (Graded A+) A concept that considers the whole person is - Answers holism. Verbal communication uses - Answers written or spoken words. Which statement is correct? - Answers Calling patients and residents by their titles (Mr., Miss., Mrs., Ms., or Dr.) promotes dignity and shows respect. Experiencing one's potential is called - Answers self-actualization. Messages sent through facial expressions, gestures, posture, and body movements is called - Answers body language. Which statement about the whole person is incorrect? - Answers The parts can be separated. According to Maslow, which basic needs must be met first? - Answers Physical needs Which is not a physical need - Answers Protection from harm You can help a patient or resident feel safe and secure by - Answers explaining what you will do. A person's cultural beliefs and practices are - Answers included in the person's care plan. A nursing center resident wants to attend religious services in the center's chapel. What should you do? - Answers Assist the person to the chapel. A person's cultural beliefs and practices are different from yours. What should you do? - Answers Accept and respect the person's culture. A person's religion is different from yours. What should you do? - Answers Not force your ideas on the person. Any lost, absent, or impaired physical or mental function is - Answers a disability. Which is a common emotion caused by fear, pain, and dying? - Answers Anger A resident stays in her room most of the time. The person likes being alone and does not attend social events. How would you describe the person's behavior? - Answers The person is withdrawn. A patient tends to pinch and kick the staff. The person is showing - Answers aggressive behavior. A resident wants his meals served before anyone else. The person calls for the nursing assistants when he sees them helping others. The person's behavior is best described as - Answers self-centered. A patient tends to shout and raise her voice when she wants something. The person does not answer your questions and is not cooperative. The person's behavior is - Answers angry. A resident pinches and scratches when it is time for his or her shower. Do the following except - Answers argue with the person and assure him or her you are doing what is best for him or her. A person is angry and demanding. It is important to always - Answers treat the person with respect and dignity. Effective communication involves the following except - Answers using big medical terms even though the person does not know them. You ask a patient a question. Which is correct? - Answers Give the person time to understand what you asked. You want to make sure that a person understands what you said. Which is correct? - Answers Ask questions to see if the person understands. A patient asks the same question many times. Which is correct? - Answers You need to be patient. For effective verbal communication, do the following except - Answers shout so the person can hear you. For effective verbal communication, do the following except - Answers whisper to protect the person's privacy. A resident is comatose. Before performing care - Answers tell the person your name. Which conveys comfort, caring, and reassurance? - Answers Touch Slumped posture means the person is - Answers unwell. Which statement about body language is incorrect? - Answers Body language is easy to control. Which statement about body language is correct? - Answers Your appearance sends messages. A person turns his eyes away from you. His face is flushed. These facial expressions most likely mean that the person is - Answers embarrassed. A resident's bowel movement has a strong odor. You should - Answers control your body language. Listening involves - Answers observing the person's nonverbal communication. Which shows that you are listening to a person? - Answers Having good eye contact with the person Which communication technique may give "yes" or "no" answers? - Answers Direct questions Which is a direct question? - Answers "What do you want for lunch?" Which communication technique allows a person to choose what to talk about? - Answers Open-ended questions You want to make sure that you understand a message. Which communication technique should you use? - Answers Clarifying A resident wants his or her meatloaf prepared a certain way. To clarify what the person is saying, you say - Answers "Can you tell me that again?" A resident is very upset about his or her lunch. Which communication technique can help the person gain control? - Answers Silence When someone changes the subject, it usually means that the person is - Answers uncomfortable with the topic. Which is not a pat answer? - Answers "Can you tell me what's wrong?" Which shows a lack of interest and caring? - Answers Not listening Disabilities are acquired - Answers any time. A person is in a wheelchair. When communicating with the person you should - Answers sit or squat to talk to the person. When speaking to a person with a disability, do the following except - Answers use the person's first name. A person is in a coma. This means that the person - Answers cannot respond to others. When caring for a person who is comatose, do the following except - Answers leave the room quietly without telling the person.