COMPREHENSIVE EXAM RN-BSN WITH CORRECT ANSWERS.

COMPREHENSIVE EXAM RN/BSN WITH CORRECT
ANSWERS




What action stimulates board participation of employees in quality control? - correct answer Engage closely
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with the front line staff who provide care for patient
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What is true statment regarding TQM (Total quality management)? - correct answer It's based on the premise
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that the customer is the focal element on which production and service depend.
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What is TQM (total quality management)? - correct answer Continuous quality improvement.
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An RN is supervisor in an organization that has TQM the basis for its organizational goals and objectives for
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quality control. How should the RN practice TQM on the unit? - correct answer Promote teamwork rather than
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only individual accomplishments
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Which task is management function associated with quality control? - correct answer Periodic evaluation of
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unit mission and philosophy
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, What is the best qualitative measurement in determining quality control for marketing? - correct answer
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Patient survey of general satisfaction c c c c




Who is involved in quality control? SATA
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(every employees and consumers are involved in quality control) - correct answer A. Facility staff
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B. Consumers
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C. All levels management
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D. Health care professionals
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Which statement is true regarding criteria for assuring that quality control will be effective? - correct answer A
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belief in the importance of quality control must be intergrated thru all levels of organizational hierarchy.
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What is the best action to stimulate staff nurse involvement in quality control research on a nursing unit? -
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correct answer Provide staff with paid release time for research activities.
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What is the FIRST step in quality control? - correct answer Determine criteria and standards.
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A novice nurse manager is a member of a team that will oversee quality control in a health care organization.
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What action should the nurse and the other members of the team perform FIRST? - correct answer Determine
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the specific cretiria and standards by which quality will be measured.
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Disciplinary Action: when termination of employment - correct answer Evidence regarding the deficiency
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must support a claim c c c




Nurses witness other nurse mistreat patient, or alcohol/substances use during working hours - correct answer
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Report manager/ unit nurse, charge nurse c c c c c




Mistreating of a client or use of alcohol/ other mood-altering substances while working - correct answer
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Immediate Dismissal/ Terminination c c




What aspect of client care is measured by process audit? - correct answer Quality of nursing care provided
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