TAP (Travel Agent Proficiency Test)
ASTA (American Society of Travel Agents) - answer trade association that lobbies
governments on behalf of travel professionals
consortium - answer
ASTA (American Society of Travel Agents) - answer trade association that lobbies
governments on behalf of travel professionals
consortium - answer network of indecently owned agencies, works with member
agencies, has preferred relationships with suppliers
AAA American Automobile Association - answer A motor club that offers members a
variety of travel and motoring services in the United States.
ACC Accredited Cruise Counselor - answer training program and designation offered by
Cruise Lines International Association.
accountable document - answer A standardized, numbered form issued by ARC that the
travel agency must account for.
Acela Express - answer Amtrak’s high-speed train serving the Northeast corridor of the
United States.
ADA - answerAmericans with Disabilities Act.
additional liability insurance (ALI) - answerExtra coverage for injury, death, or other
liability to a third party, beyond both what state law mandates that car rental companies
include in the cost of the rental and what the renter's own insurance might cover.
adjoining rooms - answerRooms next to each other with separate entrances and no way
to go from one room to the other.
affinity group - answerA club, team, or other membership organization of people who
share a particular interest or characteristic (such as age or ethnic background).
aft - answerToward the rear of a ship.
AH&LA - answerAmerican Hotel and Lodging Association.
Airline Deregulation Act - answerThe U.S. law that ended the government's economic
control of the airlines; enacted in 1978.
,Airline Passengers with Disabilities Bill of Rights - answerThe U.S. law directing the
Federal Aviation Administration to create a bill of rights, protecting the rights of
passengers with disabilities to fly free of discrimination.
Airlines Reporting Corporation (ARC) - answerThe group owned by major U.S. airlines,
regulating the sale and distribution of airline tickets. It accredits agencies that sell airline
tickets; supplies documents used in selling airline tickets, rail transportation, and related
services; and provides a central sales-processing system. DOES NOT DEVELOP
POLICIES TO ensure safety of US Transportation
American Plan - answerthe nightly rate quoted by a hotel or resort includes three meals
a day, (full board)
Amtrack Trains - answerAcela Express, Pacific Surfliner, Casccades
Bareboat Charter - answeryacht w/out professional crew
Bermuda Plan - answerfull breakfast
Bow & Stern - answerfront and back of ship
Code Sharing - answerSkyTem, StarAlliance, Oncworld, Airtran, Hawaiian, Midwest...
Commodity - answersomething that varies little and has the same value everywhere
Continental Plan - answera variety of bread, cereals, pastries, fruits, meats, cheeses,
and beverages
Corporte Travel Counselors - answerTroubleshoot, book air & hotesl, communicate with
DMCs
Demographic - answerage, location,
Direct or Through Flight - answeris NOT a non-stop flight. Flight # doesn't change, but
may have a stop
DMC - answerDeestination Management Company
European Plan (EP) - answerno meals included
Four P's marketing - answerProduct, Price, Place, Promotion
GDPR (General Data Protection Regulationf) - answerprotects citizens and residents of
EU; applies to anyone in world who collects personal data about EU residents;
immposes findes and penalties for noncompliance
, GDS - answerGlobal Distribution System
Leeward and windward - answerA windward vessel refers to one that is upwind of
another vessel; a leeward vessel is downwind
Leisure consultants - answerresponsible for verifying or providing information on the
travel documentation necessary for entering into a country. (e.g. visas and passports).
NON-Verbal Communicaiton - answerPosture, Facial expression, Tone of voice
Open-Ended Question - answerinvites answers that include whatever facts, opinions, or
feelings client thinks are relevant
OTA - answerOnline Travel Agency
Passport Valid for - answer3-9 months to enter foreign country
PCI DSS - answerPayment Card Industry Data Security Standard: merchants must
comply to protect card payments from data breaches
Pitch and roll - answerrising & falling and tilting motion of ship
Port & Starboard - answerleft (port) & right sides
Psychographic - answerpersonality, values, interests, and beliefs is called
___________________ segmentation.
Run-of-the-house (ROH) - answerflat discount hotel rate offered to members of a group
for any available room, regardless of location
Ryokan - answerA local upscale inn in Japan that retains many Japanese traditions
Supplier - answercare rental, hotel, tour operator
Travel Insurance - answernot all agents are encouraged to sell it
Unethical - answerDoublebooking, Hidden-city Ticketing
ATA Air Transport Assoc. - answerThe trade association formed by major U.S. airlines
that represents them before governmental bodies and promotes the safety and
efficiency of airlines.
all-suite - answerA hotel offering rooms with separate sleeping and living areas.
Amadeus - answerne of the four major global distribution systems.
ASTA (American Society of Travel Agents) - answer trade association that lobbies
governments on behalf of travel professionals
consortium - answer
ASTA (American Society of Travel Agents) - answer trade association that lobbies
governments on behalf of travel professionals
consortium - answer network of indecently owned agencies, works with member
agencies, has preferred relationships with suppliers
AAA American Automobile Association - answer A motor club that offers members a
variety of travel and motoring services in the United States.
ACC Accredited Cruise Counselor - answer training program and designation offered by
Cruise Lines International Association.
accountable document - answer A standardized, numbered form issued by ARC that the
travel agency must account for.
Acela Express - answer Amtrak’s high-speed train serving the Northeast corridor of the
United States.
ADA - answerAmericans with Disabilities Act.
additional liability insurance (ALI) - answerExtra coverage for injury, death, or other
liability to a third party, beyond both what state law mandates that car rental companies
include in the cost of the rental and what the renter's own insurance might cover.
adjoining rooms - answerRooms next to each other with separate entrances and no way
to go from one room to the other.
affinity group - answerA club, team, or other membership organization of people who
share a particular interest or characteristic (such as age or ethnic background).
aft - answerToward the rear of a ship.
AH&LA - answerAmerican Hotel and Lodging Association.
Airline Deregulation Act - answerThe U.S. law that ended the government's economic
control of the airlines; enacted in 1978.
,Airline Passengers with Disabilities Bill of Rights - answerThe U.S. law directing the
Federal Aviation Administration to create a bill of rights, protecting the rights of
passengers with disabilities to fly free of discrimination.
Airlines Reporting Corporation (ARC) - answerThe group owned by major U.S. airlines,
regulating the sale and distribution of airline tickets. It accredits agencies that sell airline
tickets; supplies documents used in selling airline tickets, rail transportation, and related
services; and provides a central sales-processing system. DOES NOT DEVELOP
POLICIES TO ensure safety of US Transportation
American Plan - answerthe nightly rate quoted by a hotel or resort includes three meals
a day, (full board)
Amtrack Trains - answerAcela Express, Pacific Surfliner, Casccades
Bareboat Charter - answeryacht w/out professional crew
Bermuda Plan - answerfull breakfast
Bow & Stern - answerfront and back of ship
Code Sharing - answerSkyTem, StarAlliance, Oncworld, Airtran, Hawaiian, Midwest...
Commodity - answersomething that varies little and has the same value everywhere
Continental Plan - answera variety of bread, cereals, pastries, fruits, meats, cheeses,
and beverages
Corporte Travel Counselors - answerTroubleshoot, book air & hotesl, communicate with
DMCs
Demographic - answerage, location,
Direct or Through Flight - answeris NOT a non-stop flight. Flight # doesn't change, but
may have a stop
DMC - answerDeestination Management Company
European Plan (EP) - answerno meals included
Four P's marketing - answerProduct, Price, Place, Promotion
GDPR (General Data Protection Regulationf) - answerprotects citizens and residents of
EU; applies to anyone in world who collects personal data about EU residents;
immposes findes and penalties for noncompliance
, GDS - answerGlobal Distribution System
Leeward and windward - answerA windward vessel refers to one that is upwind of
another vessel; a leeward vessel is downwind
Leisure consultants - answerresponsible for verifying or providing information on the
travel documentation necessary for entering into a country. (e.g. visas and passports).
NON-Verbal Communicaiton - answerPosture, Facial expression, Tone of voice
Open-Ended Question - answerinvites answers that include whatever facts, opinions, or
feelings client thinks are relevant
OTA - answerOnline Travel Agency
Passport Valid for - answer3-9 months to enter foreign country
PCI DSS - answerPayment Card Industry Data Security Standard: merchants must
comply to protect card payments from data breaches
Pitch and roll - answerrising & falling and tilting motion of ship
Port & Starboard - answerleft (port) & right sides
Psychographic - answerpersonality, values, interests, and beliefs is called
___________________ segmentation.
Run-of-the-house (ROH) - answerflat discount hotel rate offered to members of a group
for any available room, regardless of location
Ryokan - answerA local upscale inn in Japan that retains many Japanese traditions
Supplier - answercare rental, hotel, tour operator
Travel Insurance - answernot all agents are encouraged to sell it
Unethical - answerDoublebooking, Hidden-city Ticketing
ATA Air Transport Assoc. - answerThe trade association formed by major U.S. airlines
that represents them before governmental bodies and promotes the safety and
efficiency of airlines.
all-suite - answerA hotel offering rooms with separate sleeping and living areas.
Amadeus - answerne of the four major global distribution systems.
