Emergency Medical Dispatch Study
Guide with correct Answers
BLS Hot - Correct Answers -A resource with basic life support capability, dispatched
and told to respond in an emergency response mode.
Full Response - Correct Answers -When "everything rolls" using the emergency
response mode.
BLS Cold - Correct Answers -A resource with basic life support capability, dispatched
and told to respond in a normal response mode
ALS Hot - Correct Answers -A resource with advanced life support capability,
dispatched and told to respond in an emergency response mode.
All Callers interrogation - Correct Answers -Guide card types that can be used on ALL
types of 9-1-1 calls
Phase 1 - Correct Answers -Call-Receiving Activities (Collect). In this phase, an EMD
takes an incoming call and goes through an "All Callers Interrogation" sequence
Phase 2 - Correct Answers -Dispatch Activities (Dispatch). Questioning continues in this
phase, and based on the information gathered during the call-receiving phase, the EMD
turns to the proper guidecard.
Phase 3 - Correct Answers -Post-Dispatch Activities (Provide). Once resources have
been dispatched, the EMD prepares the caller or patient for the arrival of responding
EMS personnel. The EMD also updates responding personnel with additional
information as it is received.
Anaphylactic Shock - Correct Answers -The most critical allergic reaction that typically
manifests suddenly
ASTM Standards - Correct Answers -Suggest that 7-10% of calls be reviewed for QA/QI
Purposes
, Alert level of consciousness - Correct Answers -The highest level of consciousness. It
means the patient is aware of his or her surroundings. If a patient is determined to be
alert, there is less cause for concern.
Verbal Level of Consciousness - Correct Answers -The second highest level of
consciousness. These patients are awake only when you talk to or yell at them (verbal
stimulus). They tend to fall asleep unless you constantly talk to them
Pain level of consciousness - Correct Answers -The second lowest level of
consciousness. A person in this state is only able to be awakened with noxious (painful)
stimuli and they require noxious stimulants to stay awake.
Unresponsive level of consciousness - Correct Answers -The lowest and most
dangerous level of consciousness. Patients in this state can't be aroused by any
stimulus.
Damages - Correct Answers -Anything awarded to winning plaintiffs in a lawsuit
Internal & External Bleeding - Correct Answers -When assessing bleeding, the EMD's
two main sites of concern for bleeding
Blind Environment - Correct Answers -The environment that EMD's operate in because
EMD's must rely on patient self reporting or a third party
The Nervous System - Correct Answers -The body system that controls all of your body
functions
Quality Assurance/Quality Improvement - Correct Answers -The importance of the
medical presence in dispatch centers has created the need for medical quality
assurance positions. Continuing education programs should focus on areas of this
topic!!
The 3 Chief Complaint Types - Correct Answers -Medical, Trauma, Time Life Critical
Critical Incident Stress Management - Correct Answers -a comprehensive, systematic
and multi-component approach for the reduction and control of harmful aspects of
stress, following a critical incident.
Chest Pain Guide card - Correct Answers -Guide card that contains conditions like
pleurisy or hiatal hernias
Continuing Education - Correct Answers -Education that is employment or license
related; EMD's should receive this MONTHLY
Diabetes - Correct Answers -a disorder where the body does not produce insulin or
does not use it efficiently. Type one, Type two and Gestational are all different types.
Guide with correct Answers
BLS Hot - Correct Answers -A resource with basic life support capability, dispatched
and told to respond in an emergency response mode.
Full Response - Correct Answers -When "everything rolls" using the emergency
response mode.
BLS Cold - Correct Answers -A resource with basic life support capability, dispatched
and told to respond in a normal response mode
ALS Hot - Correct Answers -A resource with advanced life support capability,
dispatched and told to respond in an emergency response mode.
All Callers interrogation - Correct Answers -Guide card types that can be used on ALL
types of 9-1-1 calls
Phase 1 - Correct Answers -Call-Receiving Activities (Collect). In this phase, an EMD
takes an incoming call and goes through an "All Callers Interrogation" sequence
Phase 2 - Correct Answers -Dispatch Activities (Dispatch). Questioning continues in this
phase, and based on the information gathered during the call-receiving phase, the EMD
turns to the proper guidecard.
Phase 3 - Correct Answers -Post-Dispatch Activities (Provide). Once resources have
been dispatched, the EMD prepares the caller or patient for the arrival of responding
EMS personnel. The EMD also updates responding personnel with additional
information as it is received.
Anaphylactic Shock - Correct Answers -The most critical allergic reaction that typically
manifests suddenly
ASTM Standards - Correct Answers -Suggest that 7-10% of calls be reviewed for QA/QI
Purposes
, Alert level of consciousness - Correct Answers -The highest level of consciousness. It
means the patient is aware of his or her surroundings. If a patient is determined to be
alert, there is less cause for concern.
Verbal Level of Consciousness - Correct Answers -The second highest level of
consciousness. These patients are awake only when you talk to or yell at them (verbal
stimulus). They tend to fall asleep unless you constantly talk to them
Pain level of consciousness - Correct Answers -The second lowest level of
consciousness. A person in this state is only able to be awakened with noxious (painful)
stimuli and they require noxious stimulants to stay awake.
Unresponsive level of consciousness - Correct Answers -The lowest and most
dangerous level of consciousness. Patients in this state can't be aroused by any
stimulus.
Damages - Correct Answers -Anything awarded to winning plaintiffs in a lawsuit
Internal & External Bleeding - Correct Answers -When assessing bleeding, the EMD's
two main sites of concern for bleeding
Blind Environment - Correct Answers -The environment that EMD's operate in because
EMD's must rely on patient self reporting or a third party
The Nervous System - Correct Answers -The body system that controls all of your body
functions
Quality Assurance/Quality Improvement - Correct Answers -The importance of the
medical presence in dispatch centers has created the need for medical quality
assurance positions. Continuing education programs should focus on areas of this
topic!!
The 3 Chief Complaint Types - Correct Answers -Medical, Trauma, Time Life Critical
Critical Incident Stress Management - Correct Answers -a comprehensive, systematic
and multi-component approach for the reduction and control of harmful aspects of
stress, following a critical incident.
Chest Pain Guide card - Correct Answers -Guide card that contains conditions like
pleurisy or hiatal hernias
Continuing Education - Correct Answers -Education that is employment or license
related; EMD's should receive this MONTHLY
Diabetes - Correct Answers -a disorder where the body does not produce insulin or
does not use it efficiently. Type one, Type two and Gestational are all different types.
