ISM 3012 Chapter 8
Quiz with verified
solutions
Matt works at a take-out restaurant. His job is to
take orders over the phone and then pass it on to
the kitchen staff. As a result of being short-staffed,
the restaurant management decided to automate
Matt's job and assign him kitchen duties instead.
In this case, information systems are ________.
A. augmenting a human performing an activity
B. performing an activity
C. cutting down expenses
D. changing the process requirements
E. controlling data quality process flow - answer B.
performing an activity
Adding process resources increases process
effectiveness but adds costs.
T/F - answer True
, Tony requests a credit approval of $25,000.
Instead, he gets $15,000 approved as customer
credit. Which of the following problems caused by
information silos is most likely the reason behind
it?
A. disjointed processes
B. isolated decisions
C. data duplication
D. improper data normalization
E. limited information - answer A. disjointed
process
Dynamic processes support operational activities.
T/F - answer False
________ are formally defined, standardized
processes that involve day-to-day operations.
A. Unstructured processes
B. Structured processes
C. Kinetic processes
D. Dynamic processes
Quiz with verified
solutions
Matt works at a take-out restaurant. His job is to
take orders over the phone and then pass it on to
the kitchen staff. As a result of being short-staffed,
the restaurant management decided to automate
Matt's job and assign him kitchen duties instead.
In this case, information systems are ________.
A. augmenting a human performing an activity
B. performing an activity
C. cutting down expenses
D. changing the process requirements
E. controlling data quality process flow - answer B.
performing an activity
Adding process resources increases process
effectiveness but adds costs.
T/F - answer True
, Tony requests a credit approval of $25,000.
Instead, he gets $15,000 approved as customer
credit. Which of the following problems caused by
information silos is most likely the reason behind
it?
A. disjointed processes
B. isolated decisions
C. data duplication
D. improper data normalization
E. limited information - answer A. disjointed
process
Dynamic processes support operational activities.
T/F - answer False
________ are formally defined, standardized
processes that involve day-to-day operations.
A. Unstructured processes
B. Structured processes
C. Kinetic processes
D. Dynamic processes
