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MNO 3370 Quinones Exam 1 Study Guide.
Mintzberg's Useful Findings - Ans✔✔- Manager relies more on verbal than on written
communication
- Manager works long hours at an intense pace
- Manager's work is characterized by fragmentation, brevity, and variety
Mintzberg's Managerial Roles - Ans✔✔Interpersonal, Information, Decisional
Interpersonal Managerial Roles - Ans✔✔Roles that managers assume to provide direction and
supervision to both employees and the organization as a whole.
(Figurehead, Leader, Liaison)
Interpersonal - Figurehead - Ans✔✔Perform ceremonial duties
ex: Groundbreaking ceremony of GWB Library
Interpersonal - Leader - Ans✔✔Motivate and encourage workers to accomplish objectives
Interpersonal - Liaison - Ans✔✔Deal with people outside their units
ex: Meeting with presidents of other universities at a panel of university presidents
Informational Managerial Roles - Ans✔✔Roles associated with the tasks needed to obtain and
transmit information in the process of managing the organization.
(Monitor, Disseminator, Spokesperson)
Informational - Monitor - Ans✔✔Scan their environment for information
Informational - Disseminator - Ans✔✔Share information with others in their company
ex: Writing a letter to faculty and staff about an important event or policy
Informational - Spokesperson - Ans✔✔Share information with others outside their departments
or companies
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ex: Speaking at press conference to announce that SMU changed athletic conferences
Decisional Managerial Roles - Ans✔✔Roles associated with methods managers use in planning
strategy and utilizing resources.
(Entrepreneur, Disturbance handler, Resource allocator, Negotiator)
Decisional - Entrepreneur - Ans✔✔Adapt to incremental change
Decisional - Disturbance Handler - Ans✔✔Respond to problems that demand immediate action
ex: Handling the aftermath of academic dishonesty in athletic program
Decisional - Resource Allocator - Ans✔✔Decide who gets what resources
Decisional - Negotiator - Ans✔✔Negotiate schedules, projects, goals, outcomes, resources, and
raises
CEO, Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial
role is he performing? - Ans✔✔Interpersonal and Decisional
Four Functions of Management - Ans✔✔1. Planning
2. Organizing
3. Leading
4. Controlling
Planning - Ans✔✔Set goals and decide how to achieve them
Organizing - Ans✔✔Arrange tasks, people and other resources to accomplish the work
Leading - Ans✔✔Motivate, direct, and otherwise influence people to work hard to achieve the
organization's goals
ex: Because the various groups that help a manager reach company goals often have different
needs and wants, resolving conflicts is an essential part of Leading.
Controlling - Ans✔✔Monitor performance, compare it with goals, and take corrective action as
needed (least focus in this class)
ex: Laura runs a sales and expense report at the end of each work day.
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Effectiveness - Ans✔✔- To achieve results
- To make the right decisions
- To successfully carry out so that they achieve the organization's goals
(The ENDS)
Efficiency - Ans✔✔- To use resources wisely and cost-effectively
- People, money, raw materials, etc
(The MEANS to achieve your goal)
In 2015, Mcdonald's decided to serve breakfast all day to increase sales. This was more
complicated for the kitchen, but they were trying to improve the organization's ____________. -
Ans✔✔Effectiveness
Levels of Management - Ans✔✔1. Top Managers
2. Middle Managers
3. First-line Managers
4. Non-managerial Personnel
Top Managers - Ans✔✔Make long-term decisions about the overall direction of the organization
and establish the objectives, policies, and strategies for it.
Executives at this level must be future oriented, dealing with uncertain, highly competitive
conditions.
Middle Managers - Ans✔✔Implement the policies and plans of the top managers above them
and supervise and coordinate the activities of the first-line managers below them.
Titles might include "plant manager," "district manager," and "regional manager" among others.
Middle managers are critical for organizational success because they implement the strategic
plans created by CEOs and top managers.
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MNO 3370 Quinones Exam 1 Study Guide.
Mintzberg's Useful Findings - Ans✔✔- Manager relies more on verbal than on written
communication
- Manager works long hours at an intense pace
- Manager's work is characterized by fragmentation, brevity, and variety
Mintzberg's Managerial Roles - Ans✔✔Interpersonal, Information, Decisional
Interpersonal Managerial Roles - Ans✔✔Roles that managers assume to provide direction and
supervision to both employees and the organization as a whole.
(Figurehead, Leader, Liaison)
Interpersonal - Figurehead - Ans✔✔Perform ceremonial duties
ex: Groundbreaking ceremony of GWB Library
Interpersonal - Leader - Ans✔✔Motivate and encourage workers to accomplish objectives
Interpersonal - Liaison - Ans✔✔Deal with people outside their units
ex: Meeting with presidents of other universities at a panel of university presidents
Informational Managerial Roles - Ans✔✔Roles associated with the tasks needed to obtain and
transmit information in the process of managing the organization.
(Monitor, Disseminator, Spokesperson)
Informational - Monitor - Ans✔✔Scan their environment for information
Informational - Disseminator - Ans✔✔Share information with others in their company
ex: Writing a letter to faculty and staff about an important event or policy
Informational - Spokesperson - Ans✔✔Share information with others outside their departments
or companies
1
, ©FYNDLAY.
ex: Speaking at press conference to announce that SMU changed athletic conferences
Decisional Managerial Roles - Ans✔✔Roles associated with methods managers use in planning
strategy and utilizing resources.
(Entrepreneur, Disturbance handler, Resource allocator, Negotiator)
Decisional - Entrepreneur - Ans✔✔Adapt to incremental change
Decisional - Disturbance Handler - Ans✔✔Respond to problems that demand immediate action
ex: Handling the aftermath of academic dishonesty in athletic program
Decisional - Resource Allocator - Ans✔✔Decide who gets what resources
Decisional - Negotiator - Ans✔✔Negotiate schedules, projects, goals, outcomes, resources, and
raises
CEO, Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial
role is he performing? - Ans✔✔Interpersonal and Decisional
Four Functions of Management - Ans✔✔1. Planning
2. Organizing
3. Leading
4. Controlling
Planning - Ans✔✔Set goals and decide how to achieve them
Organizing - Ans✔✔Arrange tasks, people and other resources to accomplish the work
Leading - Ans✔✔Motivate, direct, and otherwise influence people to work hard to achieve the
organization's goals
ex: Because the various groups that help a manager reach company goals often have different
needs and wants, resolving conflicts is an essential part of Leading.
Controlling - Ans✔✔Monitor performance, compare it with goals, and take corrective action as
needed (least focus in this class)
ex: Laura runs a sales and expense report at the end of each work day.
2
, ©FYNDLAY.
Effectiveness - Ans✔✔- To achieve results
- To make the right decisions
- To successfully carry out so that they achieve the organization's goals
(The ENDS)
Efficiency - Ans✔✔- To use resources wisely and cost-effectively
- People, money, raw materials, etc
(The MEANS to achieve your goal)
In 2015, Mcdonald's decided to serve breakfast all day to increase sales. This was more
complicated for the kitchen, but they were trying to improve the organization's ____________. -
Ans✔✔Effectiveness
Levels of Management - Ans✔✔1. Top Managers
2. Middle Managers
3. First-line Managers
4. Non-managerial Personnel
Top Managers - Ans✔✔Make long-term decisions about the overall direction of the organization
and establish the objectives, policies, and strategies for it.
Executives at this level must be future oriented, dealing with uncertain, highly competitive
conditions.
Middle Managers - Ans✔✔Implement the policies and plans of the top managers above them
and supervise and coordinate the activities of the first-line managers below them.
Titles might include "plant manager," "district manager," and "regional manager" among others.
Middle managers are critical for organizational success because they implement the strategic
plans created by CEOs and top managers.
3
