GMS 401 MIDTERM 2 questions well
answered to pass
What is Managing Quality? - correct answer ✔✔Managing quality supports differentiation, low cost, and
response strategies
What does quality do? - correct answer ✔✔Quality helps firms increase sales and reduce costs
Quality Definition - correct answer ✔✔The totality of features and characteristics of a product or service
that bears on its ability to satisfy stated or implied needs.
Quality improves Profitability through sales gains by? - correct answer ✔✔1. improved responses
2. Flexible Pricing
3.Improved reputation
Quality improves profitability through reduced costs by? - correct answer ✔✔1. increased productivity
2. lower rework and scrap costs
3. Lower warranty costs
What are the three broad categories of definition of quality are? - correct answer ✔✔1. User Based view
(better performance, more features_)
2. Manufacturing based view
(Conformance to standards making it right the first time)
3. Product-based view
(specific & measurable attributes of the product)
What is SPC? - correct answer ✔✔A process used to monitor standards by taking measurements and
corrective action as a product or service is being produced
, What is a Control chart? - correct answer ✔✔Constructed from historical data, the purpose of control
charts is to help distinguish between natural variations and variations due to assignable causes
What are the flow of activities to achieve TQM? - correct answer ✔✔1.Organizational practices
2.Quality Principles
3. Employee Fulfillment
4. Customer Satisfaction
What components make up an organizational practice? - correct answer ✔✔1. leadership,
2.mission statement,
3.effective operating procedures,
4.staff support,
5.training
What components make up Quality Principles? - correct answer ✔✔1. Customer focus,
2. continuous improvement,
3. benchmarking,
4. just-in-time,
5. tools of TQM
What components make up employee fulfillment? - correct answer ✔✔Empowerment, organizational
commitment
What components make up customer satisfaction? - correct answer ✔✔winning orders, repeat
customers
What are 4 of the dimensions of quality? - correct answer ✔✔1. Performance
2.Features
3. Reliability
answered to pass
What is Managing Quality? - correct answer ✔✔Managing quality supports differentiation, low cost, and
response strategies
What does quality do? - correct answer ✔✔Quality helps firms increase sales and reduce costs
Quality Definition - correct answer ✔✔The totality of features and characteristics of a product or service
that bears on its ability to satisfy stated or implied needs.
Quality improves Profitability through sales gains by? - correct answer ✔✔1. improved responses
2. Flexible Pricing
3.Improved reputation
Quality improves profitability through reduced costs by? - correct answer ✔✔1. increased productivity
2. lower rework and scrap costs
3. Lower warranty costs
What are the three broad categories of definition of quality are? - correct answer ✔✔1. User Based view
(better performance, more features_)
2. Manufacturing based view
(Conformance to standards making it right the first time)
3. Product-based view
(specific & measurable attributes of the product)
What is SPC? - correct answer ✔✔A process used to monitor standards by taking measurements and
corrective action as a product or service is being produced
, What is a Control chart? - correct answer ✔✔Constructed from historical data, the purpose of control
charts is to help distinguish between natural variations and variations due to assignable causes
What are the flow of activities to achieve TQM? - correct answer ✔✔1.Organizational practices
2.Quality Principles
3. Employee Fulfillment
4. Customer Satisfaction
What components make up an organizational practice? - correct answer ✔✔1. leadership,
2.mission statement,
3.effective operating procedures,
4.staff support,
5.training
What components make up Quality Principles? - correct answer ✔✔1. Customer focus,
2. continuous improvement,
3. benchmarking,
4. just-in-time,
5. tools of TQM
What components make up employee fulfillment? - correct answer ✔✔Empowerment, organizational
commitment
What components make up customer satisfaction? - correct answer ✔✔winning orders, repeat
customers
What are 4 of the dimensions of quality? - correct answer ✔✔1. Performance
2.Features
3. Reliability
