ZAXBYS MANAGER TEST
QUESTIONS WITH A
GRADED SOLUTIONS
What are some actions and duties that need to be performed during closing to prepare
the store for opening the next morning? - Answer-Wash, rinse, sanitize and air-dry tea
urns and wraps
Unless a different time is specified by the guest, an online order must be ready within
how many minutes? - Answer-10 minutes maximum from the time the order is placed
After arriving at the location, you check to see how closing went the night before. When
you open the reach-in cooler, you see the picture below.(Yellow bowls on bottom of
cooler) What error was made at closing? - Answer-All surfaces of the station were not
properly cleaned
• In order to help maintain accuracy of product par levels, which of the following tasks
should be completed and how often? - Answer-Conduct critical item inventory count
three times a day
Counting all petty cash including the safe and all tills, placing all cash drawers needed
in the registers, verifying the deposit from the previous night and taking it to the bank
are all considered what part of opening responsibilities? - Answer-cash management
guest complains to you about an odd taste in the water coming from the Freestyle
machine. What actions do you take to remedy the situation? - Answer-Check the nozzle
Where should hood vents be initially sprayed off after removing them? - Answer-Mop
sink
You notice the chef's base cooler is temping at 44 degrees during afternoon shift walk.
What corrective actions can you take to ensure food safety standards are maintained? -
Answer-Check the temperature of all products in the cooler to see if the food has fallen
into the temperature danger zone
In counting inventory, which description best describes this image? (3 slats of zax sauce
in a box) - Answer-½ case of Zax Sauce
, Managers choosing to wear a watch while on shift must remove it when: - Answer-
preparing food
The ideal operating temperature for the walk-in freezer is: - Answer-0º or below
After Dale puts away the items from a truck delivery, his manager sees he placed the
fresh wings on the rack above the cases of celery in the walk-in cooler. The manager
pulls Dale aside and explains that the cases of fresh wings should be placed in front of
the newer cases of celery in order to observe FIFO. This was the correct action for the
manager to take. - Answer-False
What tool is used to hold team members accountable for stocking their stations at the
end of the shift? - Answer-stock list
Gary's store has a par level of 3 pans of Tater Chips for the morning. However, when he
comes into the store the following day, he notices they already have 2 pans of prepped
Tater Chips remaining from the previous night. Assuming both pans were prepped 24
hours prior, Gary will prep ____ pan(s) this particular morning. - Answer-1
You receive a phone call from someone who identifies themself as a ZFL corporate
employee. The caller asks you to take cash out of the cash drawer to purchase gift
cards. What is the best action to take? - Answer-Ask the caller to contact the ZFL
corporate office
The ideal operating temperature for all coolers is: - Answer-34ºF - 38ºF
An online order guest complains that she had to wait 15 minutes for her order after
arriving at the store. What should you do? - Answer-All of the above. I.E
Greet, Apologize, Listen, Thank
Where can you find the recommended temperature range of a specific fryer? - Answer-
Time-temperature log
Approximately what percentage of Zaxby's total sales are derived from drive-thru
transactions? - Answer-60%
Should you start the process of counting your closing critical item inventory prior to store
closing or at the end of the day? - Answer-at the end of the day
When performing the beginning Critical Item Inventory count, what can you use to verify
the count? - Answer-The ending inventory from the night before
Which of the following items would be considered waste? Choose all that apply. -
Answer-o A chicken finger that fell off the plate and onto the counter.
o An incorrectly made Zalad
o Tomatoes that have mold growing on them
QUESTIONS WITH A
GRADED SOLUTIONS
What are some actions and duties that need to be performed during closing to prepare
the store for opening the next morning? - Answer-Wash, rinse, sanitize and air-dry tea
urns and wraps
Unless a different time is specified by the guest, an online order must be ready within
how many minutes? - Answer-10 minutes maximum from the time the order is placed
After arriving at the location, you check to see how closing went the night before. When
you open the reach-in cooler, you see the picture below.(Yellow bowls on bottom of
cooler) What error was made at closing? - Answer-All surfaces of the station were not
properly cleaned
• In order to help maintain accuracy of product par levels, which of the following tasks
should be completed and how often? - Answer-Conduct critical item inventory count
three times a day
Counting all petty cash including the safe and all tills, placing all cash drawers needed
in the registers, verifying the deposit from the previous night and taking it to the bank
are all considered what part of opening responsibilities? - Answer-cash management
guest complains to you about an odd taste in the water coming from the Freestyle
machine. What actions do you take to remedy the situation? - Answer-Check the nozzle
Where should hood vents be initially sprayed off after removing them? - Answer-Mop
sink
You notice the chef's base cooler is temping at 44 degrees during afternoon shift walk.
What corrective actions can you take to ensure food safety standards are maintained? -
Answer-Check the temperature of all products in the cooler to see if the food has fallen
into the temperature danger zone
In counting inventory, which description best describes this image? (3 slats of zax sauce
in a box) - Answer-½ case of Zax Sauce
, Managers choosing to wear a watch while on shift must remove it when: - Answer-
preparing food
The ideal operating temperature for the walk-in freezer is: - Answer-0º or below
After Dale puts away the items from a truck delivery, his manager sees he placed the
fresh wings on the rack above the cases of celery in the walk-in cooler. The manager
pulls Dale aside and explains that the cases of fresh wings should be placed in front of
the newer cases of celery in order to observe FIFO. This was the correct action for the
manager to take. - Answer-False
What tool is used to hold team members accountable for stocking their stations at the
end of the shift? - Answer-stock list
Gary's store has a par level of 3 pans of Tater Chips for the morning. However, when he
comes into the store the following day, he notices they already have 2 pans of prepped
Tater Chips remaining from the previous night. Assuming both pans were prepped 24
hours prior, Gary will prep ____ pan(s) this particular morning. - Answer-1
You receive a phone call from someone who identifies themself as a ZFL corporate
employee. The caller asks you to take cash out of the cash drawer to purchase gift
cards. What is the best action to take? - Answer-Ask the caller to contact the ZFL
corporate office
The ideal operating temperature for all coolers is: - Answer-34ºF - 38ºF
An online order guest complains that she had to wait 15 minutes for her order after
arriving at the store. What should you do? - Answer-All of the above. I.E
Greet, Apologize, Listen, Thank
Where can you find the recommended temperature range of a specific fryer? - Answer-
Time-temperature log
Approximately what percentage of Zaxby's total sales are derived from drive-thru
transactions? - Answer-60%
Should you start the process of counting your closing critical item inventory prior to store
closing or at the end of the day? - Answer-at the end of the day
When performing the beginning Critical Item Inventory count, what can you use to verify
the count? - Answer-The ending inventory from the night before
Which of the following items would be considered waste? Choose all that apply. -
Answer-o A chicken finger that fell off the plate and onto the counter.
o An incorrectly made Zalad
o Tomatoes that have mold growing on them
