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Management - ANSWERSplanning, organizing, leading, and controlling of human and
other resources to achieve organizational goals efficiently and effectively
Manager's goal - ANSWERSHigh performance
Efficiency - ANSWERSManagers minimize the amount of input resources needed to
produce goods/services
effectiveness - ANSWERSmanagers choose appropriate goals and achieve them
managerial tasks - ANSWERS-planning
-organizing
-leading
-controlling
Planning - ANSWERSinvolves choosing appropriate goals, developing strategies for
achieving high performance, and allocating resources to achieve those goals.
Strategy - ANSWERSinvolves a group of decisions about what goals to pursue and how
to use resources to achieve those goals.
two kinds of strategies - ANSWERS- Low cost strategy
-differentiation strategy
low-cost strategy - ANSWERSoften involves reducing costs in an attempt to compete on
price.
differentiation strategy - ANSWERSan attempt to compete based on a differentiated
product, not low cost.
organizing - ANSWERSinvolves establishing authority and task relationships that help
people coordinate to achieve organizational goals
organization structure - ANSWERSa formal system of task and reporting relationships
among organizational members.
leading - ANSWERSinvolves coordinating, motivating, and energizing people to work
together to achieve organizational goals.
, vision - ANSWERSa statement where the organization is going and what goals are to
be achieved
Controlling - ANSWERSinvolves accurately measuring and monitoring the
organization's achievement of its goals. it involves monitoring the performance of
people, groups, departments and the entire organization as a whole.
interpersonal roles - ANSWERSroles which managers interact with people inside and
outside their work units. these include the roles of figurehead, leader, liaison.
figureheads - ANSWERSput new policies in place and serve as examples for
subordinates
leaders - ANSWERSprovide focus and motivate others
liaisons - ANSWERScoordinate activities and serve as a "go-between" within groups
informational roles - ANSWERSroles which managers analyze and communicate info.
these roles include the ones of monitor, disseminator, and spokesperson.
monitors - ANSWERSkeep an eye out for new info
disseminators - ANSWERSconvey info to others
spokespeople - ANSWERSare the official voices of the organization.
decisional roles - ANSWERSroles in which managers use info to make decisions to
solve problems or take advantage of opportunities. these include the roles of
entrepreneur, disturbance handler, resource allocator and negotiator.
entreprenuers - ANSWERSsuggest new courses of action to take advantage of
opportunities
disturbance handlers - ANSWERSmanage conflict, including clashes between groups or
individuals in the organization.
resource allocators - ANSWERSdetermine how to divide organizational resources
among business units, projects, or teams.
Mintzberg 3 categories of managerial roles - ANSWERS-Interpersonal roles
-Informational roles
-decisional roles
department - ANSWERSconsists of people with similar skills and who use similar
knowledge or tools to perform their jobs.