Unit 12: IT Technical Support
and Management -
Assignment 3 (Learning Aim
C) (All Criterias Met)
call tracking software - <<<ANSWER>>>A
system that tracks the dates, times, and
transactions of help-desk or on-site IT
support calls, including the problem
presented, the issues addressed, who did
what, and when and how each call was
resolved.
Memory Diagnostics - <<<ANSWER>>>A
Windows utility (mdsched.exe) used to test
memory.
, Regsvr32 - <<<ANSWER>>>A utility that
is used to register component services used
by an installed application.
Safe Mode - <<<ANSWER>>>The
technique of launching Windows with a
minimum configuration, eliminating third
party software, and reducing Windows
startup to only essential processes. The
technique can help when Windows startup is
corrupted
Component Services (COM+) -
<<<ANSWER>>>A Microsoft Management
Console snap-in that can be used to register
components used by installed applications.
default program - <<<ANSWER>>>A
program associated with a file extension that
is used to open the file.
and Management -
Assignment 3 (Learning Aim
C) (All Criterias Met)
call tracking software - <<<ANSWER>>>A
system that tracks the dates, times, and
transactions of help-desk or on-site IT
support calls, including the problem
presented, the issues addressed, who did
what, and when and how each call was
resolved.
Memory Diagnostics - <<<ANSWER>>>A
Windows utility (mdsched.exe) used to test
memory.
, Regsvr32 - <<<ANSWER>>>A utility that
is used to register component services used
by an installed application.
Safe Mode - <<<ANSWER>>>The
technique of launching Windows with a
minimum configuration, eliminating third
party software, and reducing Windows
startup to only essential processes. The
technique can help when Windows startup is
corrupted
Component Services (COM+) -
<<<ANSWER>>>A Microsoft Management
Console snap-in that can be used to register
components used by installed applications.
default program - <<<ANSWER>>>A
program associated with a file extension that
is used to open the file.
