COMMUNICATING FOR SUCCESS ( CHAPTER # 3 ) TEST SOLVED #9
1. Generally, if clients are more than late, they should be asked to
reschedule.: 15 minutes
2. Which of the following is NOT one of the reasons why professionals should study and have a
thorough understanding of communicating for success
?: Good communication skills, while increasing workplace conflict ,better prepares workers to
deal with it.
3. The practical steps for effectively communicating in the workplace include all EXCEOT which of
the following ?: React instead of responding.
4. When you trust your judgment, uphold your values, and stick to what you believe is right, you
show that you .: believe in yourself
5. As part of effectively communicating in the workplace, it is important to take your temperature
because .: if you are tired or upset, your interactions with
clients may be affected
6. One way of demonstrating that you is not crossing your arms when
listening to clients or team members.: are aware of your body language
7. The service record card is all EXCEPT which of the following?: It is intended for the client's use.
8. The
client intake form should be started the moment a new client .: -
calls to make an appointment
9. As a beauty and wellness professional, what is the BEST first step to take toward helping your
client to make choices that reflect a personal sense of style?: Doing a little research
10.At which of the following interactions is it BEST to determine the client's needs and how to
achieve the desired results?: Client consultation
11.A client consultation should be performed .: at every single service
visit
12.MOST importantly, your workspace should .: be clean and unclut-
tered
13.The first step in the 10-step consultation method is to .: review the
intake form
14.To practice reflective listening, you should .: listen to the client and
then repeat, in your own words, what you think the client told you
15.Which of the following is MOST important when reflective listening?: Not interrupting while the
client is speaking
16.You NOT try to upsell services .: when a client absolutely does not want to
talk about adding on other services
17.Clients who are overly late for an appointment or habitually late for ap- pointments cause
problems because .: beauty professionals depend on
appointments and scheduling to maximize work hours
1/2
1. Generally, if clients are more than late, they should be asked to
reschedule.: 15 minutes
2. Which of the following is NOT one of the reasons why professionals should study and have a
thorough understanding of communicating for success
?: Good communication skills, while increasing workplace conflict ,better prepares workers to
deal with it.
3. The practical steps for effectively communicating in the workplace include all EXCEOT which of
the following ?: React instead of responding.
4. When you trust your judgment, uphold your values, and stick to what you believe is right, you
show that you .: believe in yourself
5. As part of effectively communicating in the workplace, it is important to take your temperature
because .: if you are tired or upset, your interactions with
clients may be affected
6. One way of demonstrating that you is not crossing your arms when
listening to clients or team members.: are aware of your body language
7. The service record card is all EXCEPT which of the following?: It is intended for the client's use.
8. The
client intake form should be started the moment a new client .: -
calls to make an appointment
9. As a beauty and wellness professional, what is the BEST first step to take toward helping your
client to make choices that reflect a personal sense of style?: Doing a little research
10.At which of the following interactions is it BEST to determine the client's needs and how to
achieve the desired results?: Client consultation
11.A client consultation should be performed .: at every single service
visit
12.MOST importantly, your workspace should .: be clean and unclut-
tered
13.The first step in the 10-step consultation method is to .: review the
intake form
14.To practice reflective listening, you should .: listen to the client and
then repeat, in your own words, what you think the client told you
15.Which of the following is MOST important when reflective listening?: Not interrupting while the
client is speaking
16.You NOT try to upsell services .: when a client absolutely does not want to
talk about adding on other services
17.Clients who are overly late for an appointment or habitually late for ap- pointments cause
problems because .: beauty professionals depend on
appointments and scheduling to maximize work hours
1/2
