Interpersonal Communication Exam Questions and Answers 100% Pass

Interpersonal Communication Exam Questions and Answers 100% Pass Non verbal communication - Includes gestures, facial expressions, body positions, as well as unspoken understanding and presuppositions, and cultural and environmental conditions, 55% body language. Verbal communication - Use of using sounds and words to express yourself, especially in contrast to using testers or mannerisms. Body language - The process of communicating nonverbally through conscious or unconscious testers and movements. 4 principles of non-verbal communications - may supplement or replace verbal communication. may regulate interaction. often establishes relationship-level meanings (responsiveness, liking, power). reflects & expresses cultural values. Page 2/13 Crafted for Academic Insight by ©KatelynWhitman 2025. All rights reserved. 9 types of nonverbal communication - Kinesics- body position & movement. Haptics- touch. Physical appearance. Artifacts - personal objects. Envirmental factors. Proxemics- use of space. Chronemic - time. Paralanguage - how we speak. Silence. Functions of nonverbal communication - Repeating • Highlighting • Complementing • Contradicting • Substituting. 5 guidelines for improvement in nonverbal communication - Adopt dual perspective • Monitor your NVC • Be tentative interpreting NVC ● consider person and context • Use I-language when interpreting NVC • Watch for discrepancies Differences from verbal communication - Often unconscious, Usually relational, Inherently ambiguous, Multi-channeled, Mostly continuous, seen as more believable. Listening - involves the physiological activity + a PSYCHOLOGICAL and a COGNITIVE component Hearing - physiological activity Importance of good listening - builds trust easily ● Listening helps us to hear the whole message. This includes: The content The underlying emotions ● This is important both in our personal lives and when we are Page 3/13 Crafted for Academic Insight by ©KatelynWhitman 2025. All rights reserved. acting as professional SSW's as often the words in a story reflect only part of the story ● Listening enables us to ask questions which encourage the client to fill in the missing pieces ● When we have the missing pieces we can be more helpful and appropriately responsive, both in our private and professional lives 6 steps of listening - 1. Being mindful -Attending (FELOR) 2. Hearing and receiving message 3. Selecting and organizing 4. Interpreting communication 5. Responding 6. Remembering Types of listening - Listening pleasure, Listening info, Listening support. Listening pleasure - Be mindful, Control obstacles Listening info - Be mindful, Control obstacles, Ask questions, Use aids to recall, Organize information Listening support - Be mindful, Control obstacles, Attend, Suspend judgement, Use dual perspective, Paraphrase, Use minimal encouragers, Questions, Summarize, Empathize, Do not try to "fix" Ineffective listening - Pseudo-listening ● Monopolizing ● Selec